Account security concerns at multiple casinos

[Casinomeister]

Thanks! Were the casino URLs aff links? Please post these.

You can post those here and deselect "Automatically make website links clickable" so that no one can click through.

[Eurolinx Lydia]

Hi all,

Casinomeister was just good enough to alert all of us Casino Reps to this thread so that we could contribute a bit from this side of the fence.

Selling e-mail addresses happens. We get approached about once a month from someone with a list of e-mail addresses, physical addresses, or both. I'm sure we would get a lot more offers if we ever bought a list, but we haven't (and won't).

Your e-mail address, physical address, and phone number are all available to just about everyone on staff. They have to be in order for you to get good customer service. There are ways to prevent a staff member from being able to produce a list from that information, though. With us, you can only make a list if you have access to the database, which very few people do. You could request a list from someone with access, but in order to receive it, the request has to go through a senior member of management. It seems like a lot of red tape, but it is there for your protection.

Of course, the best way to prevent someone on your staff from selling customer details is to hire carefully and treat the staff well.

Your banking details should always be secure wherever you play. We do not have access to any of our customers' credit card details. These are stored by the credit card processing company that we use. We see the last four digits of the card number, and no more.

We also do not store passwords. If you need a new password, we can generate one for you, but we never see it. It would be easy to find out if your casino stores passwords; just ask for your password and see what their response is.

Keeping a separate e-mail address for each casino is a very good idea, especially if you use your own domain.

Let me know if you have any questions. I can only answer for Eurolinx, but there should be a few more Casino Reps chiming in soon.

Best,
Eurolinx Lydia

[Mario]

Hallo there,

Hope everyone is well.

The same goes for PlayShare and almost all Microgaming casinos that is stamped and approved by eCogra.

Player’s information should be and is the utmost importance at PlayShare and all there affiliated casinos.

We are being audited by eCogra seeing that we are in the process of acquiring their stamp of approval and clearly by their guidelines and practices accepting or even undergoing such devious practices such as buying mailing list is just above me.

Why would a reputable casino have to fall so low in order to acquire a player?
Your personal information should be and must be number one priority as without having secure and well maintained systems and security practices the online casino industry will not be able to survive.

Again at all times your information is safe with us.

Best regards
Mario

[PurpleZelda]

Player security is extremely important to Purple Lounge and we have similar security measures in place as those mentioned by Lydia. Our team is dedicated to providing the best service for its players, which includes safeguarding all their details.

As previously mentioned, it would be crazy, not to mention illegal for a Casino to sell player information. All our staff are thoroughly vetted and must provide numerous references, which are all carefully checked. The Purple Lounge team is committed to ensuring all player information remains protected.

Kind regards

Zelda

[Betfred]

As with any reputable casino and sportsbook, the players’ security is paramount. Here at Betfred access to the database is strictly limited to management. The support team do have access to personal details in order to assist players effectively but they are also monitored by the shift supervisor and would be unable to make any copy of said information without raising suspicion.

Banking details are kept on a separate database and even I as part of the casino management team would not be able to access such information without an extremely valid reason and then not without the most senior level approval.

An added level of security is that every action taken by ANY staff member is recorded at some level. We can monitor all changes and requests on the database and exactly who they have been requested by. This is a great deterrent to any would-be data thief.

All player passwords are hidden from all staff here and a member of our team should never ask for it (I would certainly like to hear about it if they did!)

Regards,

Ian
Casino Manager
Betfred Casino

[lifechooser]

Thanks! Were the casino URLs aff links? Please post these.

You can post those here and deselect "Automatically make website links clickable" so that no one can click through.

I've provided as much as I know about the links. Where the casino name and links don't match, I've provided the link name, e.g. when 'spin palace' spam actually used the url http://www.bigspinwinners158.com/1/a320623/index.asp.

Others I've mentioned;
superpalacegold.com (actual url)
Gold VIP Club Casinos (http://mLink.org/55322)
http://www.bigota.net/ and http://www.bluesb.net/ (Both actual urls)

[lifechooser]

Thanks to the reps for posting on here, it's very reassuring, especially hearing how hard it is to access bank details and passwords.

[maxd]

I'll happily second that! Well done reps!

[USA2112]

Selling e-mail addresses happens. We get approached about once a month from someone with a list of e-mail addresses, physical addresses, or both. I'm sure we would get a lot more offers if we ever bought a list, but we haven't (and won't).

For those approaching the casinos with these email list is the casino staff taking any actions to report or have them blacklisted in anyway, if not, they should be and in the long run would help everyone. The player has no control over this happening and the only thing we can do is to filter the emails, but this does not solve the problem.

[Eurolinx Lydia]

For those approaching the casinos with these email list is the casino staff taking any actions to report or have them blacklisted in anyway, if not, they should be and in the long run would help everyone. The player has no control over this happening and the only thing we can do is to filter the emails, but this does not solve the problem.

So far, we have just been marking the e-mails as Spam and deleting them. I'll check with our e-mail guys today to see what else we can do with them.

As reputable casinos, what we can do about this problem long-term is ensure our player lists stay on our databases and no stolen lists get purchased. As players, you can do exactly what you all are doing in this thread; exposing those casinos who have violated their players' privacy rights.