Empirecasino won't pay me.

[sobriquet]

Hi, In may 2007 I've played at empire casino and I ended up winning some money. I placed a withdrawel of 345 euro's on the 24th of may and I am waiting for it to be in my neteller ever since.
I have contacted them several times now, but the livechat keeps saying that they are doing everything that they can and that there has been a delay and other bullshit excuses.
The withdrawels are handled by clickcashier, I have mailed them several times now but they just ignore me.
So here is a good advice to all you guys: NEVER PLAY AT EMPIRE CASINO!

[kempe]

Originally Posted by sobriquet

Hi, In may 2007 I've played at empire casino and I ended up winning some money. I placed a withdrawel of 345 euro's on the 24th of may and I am waiting for it to be in my neteller ever since.
I have contacted them several times now, but the livechat keeps saying that they are doing everything that they can and that there has been a delay and other bullshit excuses.
The withdrawels are handled by clickcashier, I have mailed them several times now but they just ignore me.
So here is a good advice to all you guys: NEVER PLAY AT EMPIRE CASINO!

Same here... requested a withdrawal on 1 july 2007... not received any money, 2000 dollars!!!

[vinylweatherman]

This is the old Playtech and Neteller thing again. These are NOT "technical issues", it is Neteller - the casino's processor has been unable to satisfy Neteller's security requirements to be able to have a merchant account with full priviliges. This means that they cannot fund it with new money, and have to rely on further players making deposits via Neteller so that they can pay players out through Neteller.
To test this, see what they say to queries about accepting a cheque, even though it could take ages to turn up. If they seem happy with this, and the cheque turns up, it rather shows that my explanation is probably the correct one. If, however, they seem unable to pay by ANY means, then suspect financial, rather than technical, problems.

[kempe]

still nothing from empire casino! don't play there!

[maxd]

Kempe, try our Pitch a Bitch. It doesn't take long to fill out the form and send it. I could probably get to it and have it submitted for you by the end of the day.

[kempe]

Originally Posted by maxd

Kempe, try our Pitch a Bitch. It doesn't take long to fill out the form and send it. I could probably get to it and have it submitted for you by the end of the day.

I filed a PAB today... but if it will help????

[kakata]

Originally Posted by kempe

I filed a PAB today... but if it will help????

it will....HELP

[maxd]

Originally Posted by kempe

I filed a PAB today... but if it will help????

Actually that's a good question ... but check your email because I've written to you regarding something I've heard from the casino.

I have more to say on this but I'll wait 'till I hear from you first.

[kempe]

Originally Posted by maxd

Actually that's a good question ... but check your email because I've written to you regarding something I've heard from the casino.

I have more to say on this but I'll wait 'till I hear from you first.

The casino has paid me!

But still it's is an idiot situation that it took almost a year to have it completed. Have been on their livechat for a couple a dozens of times and never could give any answers.

If I called them, they told me that only technical support could be given. I also emailed the software provider, but never an answer.

I'm curious if you had some special line / contact to the casino and if they gave a reason why I didn't get paid. And i'm curious if other players got paid, or it was just me...

[maxd]

Originally Posted by kempe

The casino has paid me! ... if they gave a reason why I didn't get paid.

Good to hear that you got paid, it's always nice when it ends that way.

"Gave a reason"? No, nor did I expect them to. Most casinos aren't in the habit of explaining themselves, it's quite rare in fact.