help me, vegas tower don't pay!!!

[nunzio lucia]

hi, my name is nunzio lucia i'm italian and i'm a new member of casinomeister
i hope that you can help me...in the last days i have purchased (with my neteller account) 50 € in vegas tower casino, i have played and i have won, so i have make a withdrwal of 100 €, the next day i found my account blocked and the winnings confiscated ...with this email:

Nunzio Lucia, I have queried your account and I can confirm the following.

Your casino accounts have been locked due to certain discrepancies that have been found on your account.

The withdrawal request has been cancelled and the funds have been confiscated.

We have been advised by our Player Security Company that your account will remain locked


now i ask to you....it's possible block an account, and not give reason???
i have sended my documents, but i don't receive any answer from 2 days!!!
please, help me

[Zodiac]

Hi lucia,

i don't know what's happen with your account.

Have you tried to call them ?

Toll-Free numbers:
USA 1-866-745-2415
Canada 1-866-745-2415
United Kingdom 0-808-2386055
Australia 1-800-658460
France 0-805-108218
Germany 800-0003370
Hong Kong 800-903483
Italy 0-800-986542
Malaysia 1-800-812500
Portugal 0-800-815386
Singapore 0-800-1204340
Taiwan 801-279-906
Toll-Free Fax - USA 1 1-800-293-1408
Toll-Free Fax - USA 2 1-8888-147-612
Toll-Free Fax - UK 207-504-3501
Toll-Free Fax - Australia 294-750-998
Thailand 1-800-120665859


here is also a Rep you can send a PM and i hope this helps

go to the Members List and look for the fortunelounge Casino Representative,

last visit was 18th July

[chuchu59]

The e-mail from Vegas Towers states that the account(s) have been locked. Do you have more than 1 account there? If so, they may be claiming that you are a bonus abuser.

[vinylweatherman]

This is why Fortune Lounge was ROGUED a while back. They went on an account locking spree against players who played in a manner the casino didn't like. They mixed this in with bannings due to fraud. The roguing was for the actions against legitimate players, not the fraudulent ones.

The FL rep refused to admit there was anything wrong with not paying players just because they played smart, and then announced that he would no longer take part in Casinomeister, thus a complaint to the rep may well go unanswered. eCogra is the best bet, as FL were rebuked for their handling of the previous issue. FL will have to prove to eCogra that the OP is a fraud, not just a smart player.
Many will see the OP as a likely fraudster, based on the fact they joined & immediately posted a complaint as their first post, so the OP will have to back up the complaint by following through with a complaint to eCogra, and let us know how it went. It would be best to wait for eCogra to deal with it before posting further, as this forms part of the rules eCogra require complainants to adhere to before proceeding with a complaint.

This industry is really going downhill FAST!
Another player has just posted that CasinoRewards have just confiscated winnings because they believe the player used the Viper "autoplay" feature, something Microgaming put there as part of what sets the brand apart.
(I would like to know how the hell they know what local settings the player has on their PC - does this explain why MG casinos get slower and jerky the longer they run, is this evidence of the elusive "background scheduled task" that runs and caused a fractional pause every few sseconds, and a blip in CPU).
We know for a fact that some POKER clients scan running processes, and even installed programs not currently running, and use this to accuse players of having a "bot" on their machine.

I have seen posts on another forum, by it's OWNER no less, who relies on it for his bread & butter, and these posts were a "rant" about how casinos are showing a complete lack of respect to players, and how there is overwhelming ancedotal evidence that some casinos really HAVE tightened up their games - Microgaming got a special mention, and this was NOT just one or two disgruntled players, but the owner of a forum of 4000 members, about one third the size of Casinomeister.

[Casinomeister]

Originally Posted by vinylweatherman

This is why Fortune Lounge was ROGUED a while back...

I've had a couple of pow wows with FL since the meltdown a few months ago. Things are looking a bit better for them.

@ nunzio lucia, I'd like to know if anyone else is using your computer. Yes or no?

[KasinoKing]

Originally Posted by nunzio lucia

hi, my name is nunzio lucia i'm italian and i'm a new member of casinomeister
i hope that you can help me...in the last days i have purchased (with my neteller account) 50 € in vegas tower casino, i have played and i have won, so i have make a withdrwal of 100 €, the next day i found my account blocked and the winnings confiscated...

A few questions:-

1. Was this your first ever deposit at this casino?
2. Did you receive a bonus on your deposit?
3. If yes, did you fully complete the WR before withdrawing?
4. Have you ever played at any other Fortune Lounge Casino?
(FL = 7 Sultans, Desert Dollar, Fortune Room, Platinum Play, Royal Vegas, Vegas palms, Vegas Towers, Vegas Villa)
5. If yes, have you ever had any problems with withdrawal requests there?

Answers to these may give a clue as to what is going on...

KK

[fortunelounge]

We are currently investigating this issue and I should be able to post the results here soon.

VP Operations
Fortune Lounge

[nunzio lucia]

(i hope that you understand my bad english)
i have accounts on many casino (and some of fortune lounge group), but i haven't problems to withdrwal from anyone
i have purchased 50 €, i have received 50 € as bonus so i have played with 100 € and when i have 150 € i have asked a withdrwal (because vegas tower hasn't any playthrough)....i ask to you: and if i lost my money...fortune lounge blocked my account????
i play online from 2 years and i haven't problems....but this is incredible!!!

[fortunelounge]

Mr Lucia is sharing identifiers with other players and his account has been locked in accordance with our policies and procedures.

VP Operations
Fortune Lounge

[Casinomeister]

Originally Posted by nunzio lucia

(i hope that you understand my bad english)
i have accounts on many casino (and some of fortune lounge group), but i haven't problems to withdrwal from anyone
i have purchased 50 €, i have received 50 € as bonus so i have played with 100 € and when i have 150 € i have asked a withdrwal (because vegas tower hasn't any playthrough)....i ask to you: and if i lost my money...fortune lounge blocked my account????
i play online from 2 years and i haven't problems....but this is incredible!!!

You didn't answer my question. Are you sharing your computer with another player?