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betdirect doesn't pay his customers

Discussion in 'Poker Complaints' started by peppe79, Jun 21, 2007.

    Jun 21, 2007
  1. peppe79

    peppe79 Banned user - fraudster

    Occupation:
    eployees
    Location:
    sorrento
    sorry, i'm new :)
    i write you because i have need of your help
    yesterday i have opened an account with betdirect (thanks a my friend), i have purchased 100 , i have played to poker with a my friend and with another players...after 30/40 minutes i have won 230 , so i ask a withdraw of 330
    this morning i have found my account blocked and this email:
    am writing to inform you that your account has been closed following an investigation by our Fraud and Collusion Department and they have concluded that the game play has been involved in fraudulent/collusive gameplay.



    As a result your Poker account will be locked permanently and all funds will be frozen and forfeited, as per our Terms and Conditions.



    Under the circumstances, we will not usually be entering into any further discussions in this matter, however, if you wish to provide a response to Micro Gaming Network I will gladly pass the email to them and when I receive a reply I will contact you.



    i play on many pokerroom (bet365, unibet, pokerpoka ecc ecc) and often i lose...now that i have won...they close my account!!!
    help me please, i have sended another email to microgaming but nothing, and i don't understand when i call betdirect by telephone (i'm italian)



    my username to betdirect is: peppino
     
  2. Jun 21, 2007
  3. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Did your friend log in with his ID from your computer at any time?
     
  4. Jun 21, 2007
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  6. Jun 22, 2007
  7. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl


    Ciao Peppino.
    Io sono napoletano.
    If you want , you can send me a private message.
    Click on my icon and all the information will appear.
    Ciao e buona fortuna.
    kakata
     
  8. Jun 22, 2007
  9. peppe79

    peppe79 Banned user - fraudster

    Occupation:
    eployees
    Location:
    sorrento

    yes (how i have write i play on many poker rooms) i didn't think that its could be a problem, but if betdirect check on my bet365 account or unibet account or pokerpoka account (exc. exc.) i lose often....
    sorry for my bad english, i hope that you have understood :rolleyes:
     
  10. Jun 22, 2007
  11. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    That's exactly why they locked your account. They saw that your friend logged in from your computer, and that you were at the same table with him after the fact...

    Hopefully this can be sorted out...honest mistake :thumbsup:
     
  12. Jun 22, 2007
  13. peppe79

    peppe79 Banned user - fraudster

    Occupation:
    eployees
    Location:
    sorrento

    thank you, but can you help me please? what can i do?
     
  14. Jun 22, 2007
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    The CasinoMeister has already said he has contacted the BetDirect Manager.
    Now you must wait for his answer.

    This might take several days, so be patient.

    If there is found to be nothing wrong, you will get your money eventually.
    However, if there is a positive link with your friend and you were both playing at the same table together (as you have admitted) there is a strong case for the poker room to confiscate your funds for collusion, as this is clearly against their rules.

    Hope it turns out OK for you.

    KK
     
  16. Jun 22, 2007
  17. peppe79

    peppe79 Banned user - fraudster

    Occupation:
    eployees
    Location:
    sorrento
    i played on the same table but only i and my friend (in a table with heads up) and then...i have played with others players on the others tables without my friend!!
     
  18. Jun 22, 2007
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    You should be OK then unless your friend was deliberately losing money to you for some reason.
    That would be classed as 'chip dumping' or 'money laundering' which is against Prima rules.
    MicroGaming (Prima) will be able to tell if it was a genuine game of poker between friends by studying the games logs. If all is legit then you have a good case for getting your winnings.

    Good luck - and stay calm!
    KK
     
  20. Jun 22, 2007
  21. peppe79

    peppe79 Banned user - fraudster

    Occupation:
    eployees
    Location:
    sorrento
    thank you....
    however i have played 15 minutes or more....and i have lost some hands...then he has make a bluff...and i have a good point (i don't remember it)
    but when i play to poker...often i bluff :)
    only this......i think that i have right
    however thanks again
     
  22. Jun 25, 2007
  23. peppe79

    peppe79 Banned user - fraudster

    Occupation:
    eployees
    Location:
    sorrento
    i'm waiting an answer from days...i have received an email from the manager of betdirect..he want to investigate....but i think that my situation is easy!!
    however i haven't received other answer...it's normal??? when i lose it's all ok, if i win........................:mad:
     
  24. Jun 25, 2007
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Easy as hell - you were chip dumping :rolleyes:
    Yeah, it's normal over the weekend that some people don't work. If Pat said he was looking into this, then he's looking into this. Like KasinoKing said, chill out a little.
     
  26. Jun 25, 2007
  27. jobbesy

    jobbesy Dormant account

    Occupation:
    student
    Location:
    Italia
    Casino Euro

    Hi, i have a similar problem with CasinoEuro. I deposited and play in the poker room, i played and then my account was closed because they told that the other player deliberately lose. They call it dumping. I don't know what does it mean, but i don't know if the other player deliberately lose! I don't know the other player :( ! What can i do? Casinoeuro confiscated my winnings and my deposit! I deposited 220€ and won 75€ and they confiscated all!! What can i do to take back my money? Please help me :(
     
  28. Jun 25, 2007
  29. peppe79

    peppe79 Banned user - fraudster

    Occupation:
    eployees
    Location:
    sorrento
    thank you casinomeister!!!!
    in this moment i have opened my neteller account and i have found my winnings of betdirect (poker) :)
    thank you again...you are the best :thumbsup:
     
  30. Jun 26, 2007
  31. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    I told you...........wait and you will see.Miracles happens.:thumbsup:
     
  32. Jun 26, 2007
  33. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    can you tell me in laymans terms ?

    what is chip dumping. i just play poker a small bit but have never heard that term. just wondering? im learning and dont want to make the same mistake.
     
  34. Jun 26, 2007
  35. fcat

    fcat Banned User

    Occupation:
    accountant
    Location:
    fl
    Losing intentionally to a friend at the same table.
     
    1 person likes this.
  36. Jun 27, 2007
  37. happygobrokey

    happygobrokey Dormant account

    Occupation:
    student of life
    Location:
    canada
    on stars you can transfer money to another user anytime you want. if you are playing heads-up at a table, what is the incentive to lose to your friend? if they are playing a sit&go then yes they can collaborate, but usually they don't try and dump to one of the two but get both of themselves into the money by NOT facing off heads-up and just squeezing others.

    i don't do this, but some of the guys i play live with do do this with each other. and they don't get caught when they are deliberately colluding over msn and always sitting together. then when two friends play head-up, neither would be a winner because the bosses catch it? and what about users you don't personally know, but just happen to play against often or develop a rivalry with? you can't take them on head-up?

    i wonder what stake this was at, because if it truly was money-laundering, it should be taking place at the three-figures or more. playing your friend head-up for a tenner or what have you should be no big deal, and the casino should be grateful they use their poker room for it rather than actually meeting live for a game. the situations desribed here seem to indicate the least injurious forms of known associates congregating at a table.
     
  38. Jul 5, 2007
  39. Centre-Wise

    Centre-Wise Dormant account

    Occupation:
    Casino Rep
    Location:
    Sydney
    Chipdumping /Shuffling

    A term used to describe the deliberate loss of funds to another player for the purpose of money laundering, paying out illicitly gained funds (via team play) or committing fraud.

    This is the biggest Wrongs within the Poker industry; most Poker rooms take this very seriously. Because of the way this practice has evolved through the recent years most poker rooms will close, confiscate funds, AND THEN ask questions. They/we also have a habit of not disclosing too much information relating to investigations so as to not give away what we look for.

    The most popular form of chip dumping is to gain access to a stolen credit card then "dump" funds to a legitimate account and withdraw those funds as legitimate winnings.

    Id be happy to explain in further details the complexities of the process via PM. note I will not offer any advice to commit this act as a fraud analyst I count it as my duty to find these fraudsters and prevent them from further damaging the industry.

    Also any other poker room rep willing to discuss ways of countering chipdumping I am always available to offer advice and hear others thoughts and theorys in how to continue this battle.

    Cheers,

    Dorian
     

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