Redflush not paying me my winnings details inside

[raul1]

Redflush not paying. They claim I play against their terms and condition.

I checked their terms before I played all I did was not anything even close to bonus abuse as they claim.

I played Blackjack Flat bet more than 1000 hands if I remember well, never changed the bet.

Redflush refuse to pay more than 1700 USD.

They changed their website recently and they also changed a small part of their terms.

The max bet was reduced from 30% to 25%.

I told live chat , whats going on, how can you apply new rule on me, they said we have another term, that the casino may apply new terms whenever we want.

I asked for a script of the live chat to my EMail, they refused, so sorry I can´t show you in their words what they said, if they gave me the script I would show their words

 

[ksech]

Unfortunately, most casinos DO have this in their terms and conditions and they will also state that it is up to the player to periodically check for these updates.

This is the first line in their T&Cs...
1. 1.The Player becomes party to and agrees to abide by all of the rules, terms and conditions specified by the casino, including any revisions that may take place periodically. The player specifically agrees to abide by the rules of eligibility as set out above.

Have you tried to contact their rep and "talk" things out first? It may be a simple miscommunication. Next, if you have and things just aren't working out, you MAY have grounds for a PAB (pitch-A-bitch). Make sure you read all the rules for the PAB if you decide to go that route. Either way, good luck in your endeavors.

 

[raul1]

Thanks for the advice, I sent a message to REDFLUSH at Casinomeister, hope he can help

 

[GrandMaster]

Unfortunately, most casinos DO have this in their terms and conditions and they will also state that it is up to the player to periodically check for these updates.

This is the first line in their T&Cs...
1. 1.The Player becomes party to and agrees to abide by all of the rules, terms and conditions specified by the casino, including any revisions that may take place periodically. The player specifically agrees to abide by the rules of eligibility as set out above.

However, changing the T&C applicable to a bonus while the player is trying to satisfy the WR is very rogue behaviour.

 

[chuchu59]

Timing is important. The op should state when the original terms were in place. Were they there when he signed up and he only played weeks later when it is possible the terms had changed or did he read the terms and played almost immediately. More details should be divulged. It would also help if the op could state the amount per hand he was betting and the bonus amount he obtained. In case there is a dispute on the time frame of the change of terms the casino could well pay the op his winnings on a pro-rata basis ie if the player were playing a bet limited to 25% max instead of what he was playing. That could mean he could be paid winnings of say around 1400.

 

[threescatters]

This is in non bonus forum so I guess you won without a bonus, why would they care how much you were betting without a bonus?

 

[raul1]

I thought bonus complaint is problems with getting bonuses and not payment issues

Since the account is closed and casino would not answer my request for live chat transcript, I assume I have to use my memory only, I am 99% sure I placed 30 a hand in Blackjack for around 1000 hands never changing the bet while the deposit was 100 and the bonus was 111

This was according to terms I read, in the terms they wrote, cant bet big and then small or small and then big, cant play marginal bet, can´t do that and can´t do this, I did not play like that.

 

[bAdSmoker]

Yea, I hate when I walk into a casino and have to read over their terms and conditions all the time, before I get ready to play some black jack at a table, very frustrating.

Ohhh wait...

 

[vinylweatherman]

I thought bonus complaint is problems with getting bonuses and not payment issues

Since the account is closed and casino would not answer my request for live chat transcript, I assume I have to use my memory only, I am 99% sure I placed 30 a hand in Blackjack for around 1000 hands never changing the bet while the deposit was 100 and the bonus was 111

This was according to terms I read, in the terms they wrote, cant bet big and then small or small and then big, cant play marginal bet, can´t do that and can´t do this, I did not play like that.

If the 25% rule was in place when you claimed the bonus, your bets would have been against the terms. If the 30% rule was in place, you did NOT violate this term.

The standards for an accredited casino here are that in situations like this they should pay your winnings that were made within the bonus terms, and THEN bonus ban you or lock your account.

If you are sure your bets did not violate the terms when you claimed the bonus, you should submit a PAB next week after contacting the Red Flush rep right now with a more detailed case including your account number and your memory of how you were betting.

Remember, even if only ONE bet (the first one, for example) violated the terms, you have still broken the rules whatever style of play followed.

It is unwise to try to beat bonus offers with Blackjack play, as this strategy is one of the oldest, and would immediately draw attention to your account, indicating that you were unlikely to carry on playing after beating the welcome bonus.

It is far better to play a welcome bonus through on slots, you can STILL win, but the casino will find it next to impossible to accuse a slots player of "abusive play". Some operators have tried this on in order to void a slots win, but they tend to get a battering on this forum for this kind of feeble excuse.

 

[chuchu59]

So if I am not mistaken you thought you are only allowed to place a bet of no more than $33.3 for the game ie 30% of $111 whereas they are now claiming the bet should be no more than $27.75. Well, you should have made it clearer so we could understand. I still believe the timing is important. If you read the terms long before you deposited and didnt revisit them before playing its really your fault for not ensuring you complied with the terms. On the other hand, if you played right after you read the terms and it still stated 30% then they cannot argue that the terms have now changed. However, if the dates are confusing and both parties cannot come to a concensus as to when the terms were changed etc. then you could come to a compromise by applying the following formula: winnings x 27/30 with $27 being the max permissable bet and $30 being your actual bet size. The casino should understand that if the terms are altered right after or just before the player started playing they are bound to have grievances. You cannot simply state that a player must abide by any changes in the ts and cs especially after players have commenced betting.

 

[maxd]

Thanks for the advice, I sent a message to REDFLUSH at Casinomeister, hope he can help

"... sent a message to REDFLUSH"? Might be stating the obvious here but you want to contact either RedFlush Host or WayneRedreturns.

 

[ksech]

Sorry max, I thought there may have been a language/translation mixup
(was dealing with a headache yesterday and was going to PM this person a link to the rep and forgot, I hope they got it straightened out.)

 

[raul1]

this is the issue ,please see carefully

The casino replied that the term was changed before I played
: I claim I saw in my own eyes 30%
: They agree the terms were changed, how can we move from that point, I say I saw 30% casino say you should have seen 25%, I checked the terms, I am not blind, the difference is around 2 per hand in blackjack, is that a reason to close an account , to conficscate winnings in full ? this behavior is a behavior of a rogue casino, why didnt they ask me what terms did I see ?
: How can we proceed from that point that casino say not true, say terms were changed AFTER I played

 

[Nifty29]

The casino replied that the term was changed before I played
: I claim I saw in my own eyes 30%
: They agree the terms were changed, how can we move from that point, I say I saw 30% casino say you should have seen 25%, I checked the terms, I am not blind, the difference is around 2 per hand in blackjack, is that a reason to close an account , to conficscate winnings in full ? this behavior is a behavior of a rogue casino, why didnt they ask me what terms did I see ?
: How can we proceed from that point that casino say not true, say terms were changed AFTER I played

How about showing a little respect and waiting for the casino rep to address your issue.

 

[ksech]

@raul1, did you contact wayneredreturns or the redflushhost? maxd has supplied the links to them in his post, just click on them. I'm sure they will work with you to get this straightened out. please be patient as it now the weekend and some of the reps don't come here on the weekend.

 

[chuchu59]

The casino replied that the term was changed before I played
: I claim I saw in my own eyes 30%
: They agree the terms were changed, how can we move from that point, I say I saw 30% casino say you should have seen 25%, I checked the terms, I am not blind, the difference is around 2 per hand in blackjack, is that a reason to close an account , to conficscate winnings in full ? this behavior is a behavior of a rogue casino, why didnt they ask me what terms did I see ?
: How can we proceed from that point that casino say not true, say terms were changed AFTER I played

This is pure bickering over an issue both parties cannot agree on. The least you could do is state when you saw the 30% and the date of your deposit. If the casino can prove the terms were changed to 25% before you deposited and played you can say goodbye to your $$$$.

 

[raul1]

i did wait , I put in the forum the reply i sent the host in private msg

[I show respect, I already got an answer from the redflush casino host by private message, so why you say I dont wait, I waited and I got this answer which I dont accept

 

[catcat941]

think of Redflush as SOMETHING THAT

you took home with you somethings that when you look back , you would rather

flush it in a particular place . why did you got involved with them in the first place ,

if you look carefully at the casino you will notice a very small bonus , and not easy terms . they used to have a 50 plus 200 when they were new , now you buy 100 get 100 ,

than you win , than you dont get payed . Plenty of casinos arround that wouldnt give you that 2 % thing when you cashout .

 

[ksech]

you took home with you somethings that when you look back , you would rather

flush it in a particular place . why did you got involved with them in the first place ,

if you look carefully at the casino you will notice a very small bonus , and not easy terms . they used to have a 50 plus 200 when they were new , now you buy 100 get 100 ,

than you win , than you dont get payed . Plenty of casinos arround that wouldnt give you that 2 % thing when you cashout .

I'm not sure how you are helping?


raul1... you may want to consider a PAB. You've done the first step by contacting the rep. Now you need to read the FAQs...
https://www.casinomeister.com/forums/help/pab-rules/

Then follow these steps for the PAB (pitch-A-bitch, the free service offered here)...
https://www.casinomeister.com/player-arbitration-pab/

Remember, if you decide to PAB, do NOT post further. Good luck!

 

[chuchu59]

I'm not sure how you are helping?


raul1... you may want to consider a PAB. You've done the first step by contacting the rep. Now you need to read the FAQs...
https://www.casinomeister.com/forums/help/pab-rules/

Then follow these steps for the PAB (pitch-A-bitch, the free service offered here)...
https://www.casinomeister.com/player-arbitration-pab/

Remember, if you decide to PAB, do NOT post further. Good luck!

Credit to you for actually understanding what the post was about.

 

[ksech]

Credit to you for actually understanding what the post was about.

catcat (oops almost typed caca ) can't even type their location correctly, unless is real is on purpose...

 

[Maverick]

Hi Raul1, I believe most casino's and most companies in general always have an option in their terms and conditions, that their terms and conditions can change at anytime. I Know you believe they may have changed while you were playing, if this is the case then you would have grounds to proceed with a complaint, but if it's just your word against the casino, then it's going to be difficult to prove either way. Are you able to ask the casino when their terms may have changed? I wouldn't be going at them gun ho so to speak, but a little investigation may assist you. Hope it all works out well for you!

 

[chuchu59]

catcat (oops almost typed caca ) can't even type their location correctly, unless is real is on purpose...

Hehe joked about that one earlier in another post.

 

[raul1]

I start now ecogra and pitch bitch, I can say the following

1. My eyes saw 30 rule not 25

2. The casino use any scary rule in his terms in order not to pay players, the casino reply with nice answers prouding of him being Ecogra accredited and Casinomeister accredited, I could see it is not the first time they try not to pay a player, sometimes they are being successful especially at time like now that casinos dont pay player even without bonuses, so nobody care.

3. Redflush put rules and change them and dont give specific dates of when they changed it

Redflush casino did a dirty trick to me, EVEN if the max bet was 27 and I placed 30 , is that a reason to close somebody account in a panic and bad and evil move, what did I do wrong to you Redflush for such a behaviour, what ? that I trusted your casino ? the terms, I trusted your casino, I am ur customer, shame on you


And where are you hiding REFLUSH, why you dont come and respond in the forum here and say when exactly did you change the rule, THE WEBSITE WAS CHANGED, where are you hiding

Also those max bet rules are there yes but they should just be there to scare people and not to apply them, if you want to apply them change the software so I cant be more than a specific amount, why to use an aggressive and violent act of not paying winnings won at your tables, the standards I expected from you are much much higher and you behave like a child flashing a rule for 1,2 cents above a scary rule that was changed after I played, where are you hiding

 

[novanmarie]

redflush pay the player!!!

I understand where you are coming from. Have you heard any replies from the casino on this issue?

when we deposit funds into our accounts - its instant... when we withdraw, it takes days... all online casinos should have the same respect as to a deposit. why have a 48 hour hold of funds!!! if I could, I would do away with all online gaming!!!

I hit a big win finally of 3800.00... but... when playing afterwards no wins, not one from redflush in a one week period - by then I was down to 200.00, played major millions and hit 500.00, thankfully I cashout 700.00. that was so awkward period... responsible gaming, haha... responsible casinos!!!

 

[chuchu59]

I start now ecogra and pitch bitch, I can say the following

1. My eyes saw 30 rule not 25

2. The casino use any scary rule in his terms in order not to pay players, the casino reply with nice answers prouding of him being Ecogra accredited and Casinomeister accredited, I could see it is not the first time they try not to pay a player, sometimes they are being successful especially at time like now that casinos dont pay player even without bonuses, so nobody care.

3. Redflush put rules and change them and dont give specific dates of when they changed it

Redflush casino did a dirty trick to me, EVEN if the max bet was 27 and I placed 30 , is that a reason to close somebody account in a panic and bad and evil move, what did I do wrong to you Redflush for such a behaviour, what ? that I trusted your casino ? the terms, I trusted your casino, I am ur customer, shame on you


And where are you hiding REFLUSH, why you dont come and respond in the forum here and say when exactly did you change the rule, THE WEBSITE WAS CHANGED, where are you hiding

Also those max bet rules are there yes but they should just be there to scare people and not to apply them, if you want to apply them change the software so I cant be more than a specific amount, why to use an aggressive and violent act of not paying winnings won at your tables, the standards I expected from you are much much higher and you behave like a child flashing a rule for 1,2 cents above a scary rule that was changed after I played, where are you hiding

If you have already pitched a bitch you should cease posting immediately. Meanwhile, I think you are the one behaving like a child with rants that are not backed by evidence or facts. You are saying there is a 30% rule but how long was it in place before you started playing. Endless ranting with no times etc. to back you up will not give support to your case. You saw the rule with your eyes so when was it? 1 month ago? 2 months ago? Or when? You should also request RF to give you a date when the rule was changed to 25%. I am also amused by your logic that tyhe rules are there to scare players not for real application. It seems you have now adopted this line of reasoning to substantiate your case and personally I find it irksome.

 

[maxd]

I start now ecogra and pitch bitch....

Sorry but I've seen no PAB from you, on this or any other issue.

Did you read the Pitch-A-Bitch FAQ?
Did you file the Pitch-A-Bitch form?

Not sure what the problem is but there appears to be a disconnect here somewhere.

Regards,
Max Drayman
Casinomeister.com, Player Complaints (Pitch-A-Bitch) Manager

 

[raul1]

I did not pitch a bitch yet, I will submit one today promise promise last post as people here make me out of my mind.

Chuku,Joking here but you protect the casino like Kung Fu panda saying I am ranting and crying and shouting in vain

You say my words are not being based on truth

Dont you agree Redflush disappeared with my winnings not responding here and hiding?

Dont you agree that if casino want not to pay a player who placed 30 while the alowed is even 27 without limiting the software to allow the max bet, like an accredited casino should have ?

Dont you agree the website was changed ?

even Redflush agree in their repond not her in the forum,

So if you want to be Kunf fu Panda(joking) at least protect the good and not the bad The last post promise before I pitch a bitch

A casino that proud about his Seals and approvement of Ecogra and other should show some class, what they show is low class

Their name should be REDFLAG CASINO not REDFLUSH

 

[WayneRedreturns]

Hi everybody,

I have been watching this thread with interest. I am only posting as one of the CM members has asked me to address the issue. The casino manager has explained the situation to the OP in private messages and at askgamblers were the complaint was posted as well. I have had a look at the case and the facts are clear.

The OP violated the terms of the promotion and play was voided.
The deposit has been refunded.
The general terms was changed, which is done in reaction to abuse fraud etc, however this specific term was changed before the player deposited and wagered.As proof of the terms the player was playing under we received a screenshot of Casino Lavida's terms. This is the sister brand of Red Flush, however they are separate casino's and subject to its own terms and conditions.

This has been explained and is going in circles at the moment. It is my belief that the OP will keep posting as he is not satisfied with the result, which is understandable. This however will not change the casino's decision, as the terms are the same for everybody which makes things fair.

We are accredited for a reason and have proven this over the years as part of this community. I have helped many members here and simply can do nothing more in your case "raul1"

Best regards,
Wayne

 

[chuchu59]

I did not pitch a bitch yet, I will submit one today promise promise last post as people here make me out of my mind.

Chuku,Joking here but you protect the casino like Kung Fu panda saying I am ranting and crying and shouting in vain

You say my words are not being based on truth

Dont you agree Redflush disappeared with my winnings not responding here and hiding?

Dont you agree that if casino want not to pay a player who placed 30 while the alowed is even 27 without limiting the software to allow the max bet, like an accredited casino should have ?

Dont you agree the website was changed ?

even Redflush agree in their repond not her in the forum,

So if you want to be Kunf fu Panda(joking) at least protect the good and not the bad The last post promise before I pitch a bitch

A casino that proud about his Seals and approvement of Ecogra and other should show some class, what they show is low class

Their name should be REDFLAG CASINO not REDFLUSH

I only protect my family and friends but you have not provided any evidence whatsoever to persuade me to swing to your side. Heck, you cant even tell me when you last saw the 30% rule but merely say you saw it with your own eyes. At the present moment it's a classic case of my word against the casino's word. The fact that the website is changed is inadequate as a reason to call them low-class. I dont see why a casino cannot change rules or terms as they see fit but it should also adhere to the old rules if they were in place when the player commenced betting. The op seems ignorant of this and continues to rant without providing details and chooses to discredit those who speak against him. Sorry you have chosen the wrong person buddy.

 

[maxd]

Hi everybody,

I have been watching this thread with interest. I am only posting as one of the CM members has asked me to address the issue. The casino manager has explained the situation to the OP in private messages and at askgamblers were the complaint was posted as well. I have had a look at the case and the facts are clear.....

And there you have a fine example of why posting on the forums kills a PAB: there is usually no point.

@raul, if you have something extraordinary to add to what has already come then sure, proceed with your PAB. But if you're just going to rehash the same stuff then I'd say you're wasting your time. By posting here as you have you've pretty much burned that bridge _before_ you got to it.

 

[threescatters]

The deciding factor is what terms were in place the second raul1 deposited and received a bonus and started to play.

The rep has just come in here and stated that the terms that were in place at that term were the 25% ones, broken by the player.

In my opinion that makes the casino clearly in the right in this case, there cant be any other decision.

 

[ksech]

It's obvious to me that the OP has no intention of heeding any advice offered here. His intent was to come here to throw a hissy fit because he didn't get his way. On page 2, post #19 I offered advice with supplied links on what he could do to MAYBE remedy this situation. Since he doesn't seem to want to help himself I have no sympathy for him and have to side with the casino on this.

 

[Przecinek]

I always though 25-30% rule includes possible doubling and splitting?
Can I place a 25€ bet if my bonus is 100€? If I split and then double final bet would be 100€ - and that's 100%, not 25%

On one hand you can't increase your bet after a winnings session since some casinos have already implemeneted "10% max" rule.
On another if you drop your bet your likely to be accused of "irregular play"
And if you flatbet you will be accused of using a bot

Happy times for the casinos