Inetbet 10% deposit bonus - max cashout?

[LOOKAWAY]

I think I was wrong to make this post. Either way I couldn't know for sure now. Memory not that good these days.

[ashar1]

Continuing on this thread now as the PAB didn´t result in anything after 4 months (somebody didn´t read or get their emails).

After filing a PAB in August the following correspondence took place:

On August 2nd I get this from Max

Hello ***,

I have heard back from the casino regarding your case. They say:

- you requested a withdrawal on a bonus you had been given, that it was simply a free chip, it was not a coupon or a 10% bonus.

- they told you immediately that there was only a 10 times cash out on this. You made no complaint and simply asked for the $300 (10%) which was sent to you.

- now, 2 months later and after subsequent withdrawals, you are raising a complaint on the original free-chip bonus.

- contrary to your claim of waiting ages for a reply, you did not make any inquiry with them until the 26th July. They answered that same day.

Which part of this do you dispute? Please specify what part of their account is in error.

Please respond ASAP.

I replied with the following same day

Hello Max,

I will try to write this as simple and clear as possible:

The error and dispute in fact is that I requested the 10% bonus by email just as instructed on iNetBet website and a few minutes later got an email confirming that a bonus was credited to my account. Nowhere in that email iNetBet informed me that it was a free chip (or other than the 10% bonus) that I got, so I was under the impression that I recieved the requested 10% bonus. I am forwarding these two email to you separately.

To answer the other notes in order:

I did not "simply asked for the $300". I requested a withdrawal of $3000 just as my account history says.

When I recieved the payment of $300 from iNetBet, I got confused because I believed that there was no max cashout on the 10% deposit bonus and believed that the casino had made a misstake on my withdrawal. To really be shure and confirm this I sent several emails to iNetBet the following weeks (both support and manager email adresses) asking about the max cashout for this bonus, but none of them got answered. The only answer I got was when I sent an email to iNetBet rep Emily through the Casinomeister website on July 22, wich also says that the bonus was a free chip and not the bonus I requested.

I do also not understand what the later subsequent withdrawals have to do with this case. I continued to play and deposit after the withdrawal on June 7, simply just because I thought they made a misstake then and that it would be sorted out in time.

Thanks for your help and time.

This is the email from June 7, where InetBet confirmes the bonus

Dear ***

Greetings from iNetBet Casino.

Thank you for making iNetBet your choice of Casino.

This is to confirm that your account has been credited with a bonus.

Have a great time and please do not hesitate to contact us at anytime with any questions you may have.

support@mail.inetbet.com

Have fun and good luck.

Kind regards.

CSR Brian
iNetBet Support

Account Name: ***
Account Balance: $30.04



Please make sure that you are aware of any terms and conditions that may apply to this bonus. Standard terms can be found here: http://www.inetbet.com/aboutus/rulesandregulations.asp

Can anyone explain to me how a requested bonus by magic transforms into a free chip without anybody knowing?

[vinylweatherman]

Continuing on this thread now as the PAB didn´t result in anything after 4 months (somebody didn´t read or get their emails).

After filing a PAB in August the following correspondence took place:

On August 2nd I get this from Max


I replied with the following same day


This is the email from June 7, where InetBet confirmes the bonus


Can anyone explain to me how a requested bonus by magic transforms into a free chip without anybody knowing?

Their CS could have made a mistake and credited a free chip instead of the bonus you requested. The confirmation email is lacking in necessary information for the player to be aware that there could have been any problem.

Simply, you requested a specific bonus, and back comes an email saying a bonus has been credited. It is reasonable therefore for you to assume it was the 10% bonus you requested, rather than some other bonus.

iNetBet's own records will not help, as they would have noted this to have been a free chip on your account, so in this case this record is not sufficient evidence to prove that you are wrong. iNetBet need to go back a little, and show WHY a free chip was credited, when your email clearly requested the 10% deposit method bonus, which by implication, you did NOT get.

[maxd]

Can anyone explain to me how a requested bonus by magic transforms into a free chip without anybody knowing?

Let's start with holding the sarcasm, shall we? You've been speaking to us and about this case as if there was gross incompetence or a willful desire to cheat you by either us or the casino. I have no interest in cheating you of anything and the casino has demonstrated to my satisfaction that they have not done so either. So shelf the confrontational tone or you'll find that we'll quickly lose interest in discussing this with you any further.

Now, back to the case. As I understand it -- confirmed on several occasions by the casino -- you were well and fully informed as to what was happening regarding your withdrawals, etc. In other words you knew full well what was happening -- the max WD -- and why. You raised no complaint at the time and took the max withdrawal money per the terms repeated to you by the casino. So nothing "magically" became something else. You were fully informed, you did not indicate any failure to understand nor did you raise objections, and then you withdrew the cash the casino said you were entitled to.

From there you continued to deposit and withdraw for two months. As I understand it the casino has no record of you complaining about your max withdrawal issue during that time.

Then you raised your max WD issue here and eventually filed your PAB.

As I've said, you went off-air during the PAB and that's why your issue was shelved: it's hard to continue a PAB discussion when there are no replies forthcoming. I emailed with pertinent questions and got no reply. A couple weeks later I tried again. Still no response. At this point I had to conclude that you were unwilling or unable to answer the questions I posed to you so voila!, case closed.

You've tried to imply that our PAB system is flawed because of email problems. If what you claim were happening in other cases then yeah, maybe it would be something to consider. But we handle hundreds of other cases and they proceed perfectly fine using email so why does your lone case out of hundreds make our PAB system "untrustworthy", or whatever?

To be honest the odd email does get lost -- either from us or from the person sending to us -- but that's just the way email is on the internet. No one guarantees a 100% delivery rate and you're being unreasonable if you're saying that we should. The point is you try again and hopefully the process carries on where it left off. Everybody else seems to manage with this just fine, why not you?

So, to recap, your PAB issue was shelved because (a) you had not answered important questions in your case and (b) as far as I could tell you were no longer responding. If you wanted to resume communications you could easily have emailed again or PM'd. Instead you chose to attack us and the PAB process here on the forums.

Well given the dodgy nature of your case -- your only defense has ever been that you "misunderstood" what was happening with your free chip/bonus issue which in itself is highly questionable since you were fully informed by the casino, then accepted the max WD, then said nothing about it for two months while you carried on at the casino as if nothing was amiss -- and your failure to respond to the PAB when asked (at least twice over the course of a few weeks) and your belligerence toward us here on the forums you've managed to get your PAB tossed out for good. Who do you imagine is really to blame here? I say a healthy part of the fault here is yours, regardless of what the casino did or did not do, and regardless of what email I may not have received (or whatever).

Anyway, we're done, at least insofar as the PAB process is concerned. If you want to press your case further you'll have to go elsewhere to do it.

[ashar1]

Now, back to the case. As I understand it -- confirmed on several occasions by the casino -- you were well and fully informed as to what was happening regarding your withdrawals, etc. In other words you knew full well what was happening -- the max WD -- and why. You raised no complaint at the time and took the max withdrawal money per the terms repeated to you by the casino. So nothing "magically" became something else. You were fully informed, you did not indicate any failure to understand nor did you raise objections, and then you withdrew the cash the casino said you were entitled to.

From there you continued to deposit and withdraw for two months. As I understand it the casino has no record of you complaining about your max withdrawal issue during that time.

Then you raised your max WD issue here and eventually filed your PAB.

So you trust and believe anything the Casino say to 100%? You either didn´t read my posts above or you have problems understanding them and maby even the complaint itself, because I have fully explained that I requested a full withdrawal of $3000 (nothing else) wich I expected to be paid. I complained several times by email to InetBet and also the Rep here before the PAB, but never got any clear answer.

As I've said, you went off-air during the PAB and that's why your issue was shelved: it's hard to continue a PAB discussion when there are no replies forthcoming. I emailed with pertinent questions and got no reply. A couple weeks later I tried again. Still no response. At this point I had to conclude that you were unwilling or unable to answer the questions I posed to you so voila!, case closed.

Please forward copies of these emails to me. I also would like to know why you didn´t send a PM if you didn´t get any reply on your emails - that is what you request forums users should do when you not answer emails...

You've tried to imply that our PAB system is flawed because of email problems. If what you claim were happening in other cases then yeah, maybe it would be something to consider. But we handle hundreds of other cases and they proceed perfectly fine using email so why does your lone case out of hundreds make our PAB system "untrustworthy", or whatever?

What I am saying is that email might be a dangerous way to handle this communications - I thinks we proved that right!?

To be honest the odd email does get lost -- either from us or from the person sending to us -- but that's just the way email is on the internet. No one guarantees a 100% delivery rate and you're being unreasonable if you're saying that we should. The point is you try again and hopefully the process carries on where it left off. Everybody else seems to manage with this just fine, why not you?

LOL. And you are the only one that didn´t recieve emails from me...

So, to recap, your PAB issue was shelved because (a) you had not answered important questions in your case and (b) as far as I could tell you were no longer responding. If you wanted to resume communications you could easily have emailed again or PM'd. Instead you chose to attack us and the PAB process here on the forums.

Why send email and email and email over again to a person who never responds?

Well given the dodgy nature of your case -- your only defense has ever been that you "misunderstood" what was happening with your free chip/bonus issue which in itself is highly questionable since you were fully informed by the casino, then accepted the max WD, then said nothing about it for two months while you carried on at the casino as if nothing was amiss -- and your failure to respond to the PAB when asked (at least twice over the course of a few weeks) and your belligerence toward us here on the forums you've managed to get your PAB tossed out for good. Who do you imagine is really to blame here? I say a healthy part of the fault here is yours, regardless of what the casino did or did not do, and regardless of what email I may not have received (or whatever).

Now you are taking the Casinos side again. I don´t say that you should take anybodys side here, but you should not make these statements without proving them.

[Casinomeister]

The only side we are taking is the side of being courteous and giving you the benefit of the doubt - as we do all members who submit PABs. We have already explained why we use email to handle PABs - you seem to have a major issue with that.

I'm of the opinion that the PAB system doesn't work for you - neither does your forum membership. Since you aren't really addressing your problem with the casino, but your problem with the "trustworthiness" of the moderators and me, I suggest you take a stroll outdoors and listen to the chirpings of the birds. In other words, take a hike.

[maxd]

Although the OP is no longer with us -- happy trails to him -- I did want to respond to a couple of his questions for the benefit of anyone else reading this:

.... I also would like to know why you didn´t send a PM if you didn´t get any reply on your emails - that is what you request forums users should do when you not answer emails...

Good question, and already answered in the Pitch-A-Bitch FAQ. What is explained there is that (a) the PAB process is conducted via email because I need to keep records of all exchanges between us, the OP and the casino people. The PM system does not lend itself well to keeping those records therefore it is not used, unless absolutely necessary and only for as long as absolutely necessary. Experienced PABers know that I ask them to communicate with me via email. 99.99% of them have no problem doing so.

And (b) the FAQ clearly states that PABers are expected to remain in contact via email throughout the processing of their PAB. If that is not convenient for the OP, or anyone else, then I'm sorry but as explained we have our reasons so we do expect the PABer to find a way to comply with our requirements.

Why send email and email and email over again to a person who never responds?

If the OP is referring to my repeated attempts to contact him then the answer is simple: courtesy. As I've said elsewhere, emails do occasionally get lost so trying again (and again if necessary) is simply part of the process. If repeated attempts are unsuccessful then we move on to other issues. To us this seems fair and reasonable -- and spelled out in detail in the Pitch-A-Bitch FAQ -- but if anyone has other ideas we'd be happy to hear them.

If the OP is referring to him having problems contacting us (?) then I believe he already knows the answer: to re-establish communications. If email fails then try a PM. If that fails try contacting us on the forums. No one has ever had such difficulties reaching us but I suppose it is theoretically possible. I think it's fair to say there is a clear and obvious path to solving that problem should it occur.

Just to put things in perspective I think I should mention that I have handled nearly 1500 PAB cases since I came on board in Dec 2007. Never once in that time have we encountered a single situation where a PABer and I were completely unable to communicate. There have been a few instances of severe language gaps but obviously that's a different problem, one that is usually solved by the addition of a willing interpreter. The bottom line AFAIC is that where there is a will there is usually a way. So far that has certainly been true.

I am sorry that the PAB process was unsatisfactory for the OP but it's important to remember that insofar as any PAB goes both parties -- that is the PABer and us here at CM -- are volunteers. Yes we do try to help but if the relationship cannot remain respectful and reasonably courteous then no one is under obligation to continue. As Bryan has said, obviously that wasn't working out here and so the book is closed on this one.