Is this how it should be? bet365 bonus wager

[JaCkPoT__]

Thanks for all the comments guys, I really appreciate it!! I have played a lot of casinos and especially Betsafe Casino witch I relay like!! I have been in this situation a lot of times, but then I just tell the support to cancel the bonus and then its okay.

Ps: The 25X bonus and deposit is really baaaaad, but I deposit to play a lot so it's okay by me...

I think that the support managed this thred really bad and that they should "cancel" my last bonus and let me withdrawal. Now that this is said, I was contacted by a bet365 representative, and this case was solved but much better than I ever thought was possible.

100 x regards to the Bet365 VIP who took very much care of me after this, I really appreciate it!! Very well taken care of, I will for sure play more at Bet365 after this.

One tip would be to integrate a script telling saying something like "you still have to wager your bonus before you deposit money" to your account. That would be great.

But overall I'm extremely satisfied with the deal I got offered!!

The onlu sad thing here is that I had to post a message here to get it solved, I really think that the support staff should void my bonus... , But thanks to Bet365 anyway to solve this in a realy good way!!!

[Repro]

Thanks for all the comments guys, I really appreciate it!! I have played a lot of casinos and especially Betsafe Casino witch I relay like!! I have been in this situation a lot of times, but then I just tell the support to cancel the bonus and then its okay.

Ps: The 25X bonus and deposit is really baaaaad, but I deposit to play a lot so it's okay by me...

I think that the support managed this thred really bad and that they should "cancel" my last bonus and let me withdrawal. Now that this is said, I was contacted by a bet365 representative, and this case was solved but much better than I ever thought was possible.

100 x regards to the Bet365 VIP who took very much care of me after this, I really appreciate it!! Very well taken care of, I will for sure play more at Bet365 after this.

One tip would be to integrate a script telling saying something like "you still have to wager your bonus before you deposit money" to your account. That would be great.

But overall I'm extremely satisfied with the deal I got offered!!

The onlu sad thing here is that I had to post a message here to get it solved, I really think that the support staff should void my bonus... , But thanks to Bet365 anyway to solve this in a realy good way!!!

Would you care to tell us HOW it was solved ?

[JaCkPoT__]

It ended with me loosing the whole $2000, wich was not a big deal since I could withdrawal $1800 if I wanted to, but I was there to play in first so I did play on.

After I lost I though well okey, last time I play on Bet365, but the day after without talking to anyone more than the support staff (before I lost those $2000) I got this E-mail from a VIP representative at Bet365:


Translated from norwegian to english in google translate


Hi Marius,

I hope all is well with you.

I have recently seen one of your comments on Casino Meister and would like to explain what actually happened on your account. Bonus package that was associated with your account would trigger factor that cancels bonus when the balance is below $ 1, unfortunately, your balance of $ 4 which meant that the bonus was on your account. I understand that this can be frustrating because you probably assumed that you would not continue to play against this bonus when you made a new deposit, but this is standard procedure on offer with wager requirements.

Anyway, to show good will and to clarify the misunderstanding, I want to do the following.

First I want to end the bonus remains in your account. I will then put the account back to the status it had when you first chat with our customer service.

In this case the result is that your balance will be set at $ 2,001.85 with no wager requirement at all. All that remains then is that you lost your two $ 1,000 deposits, and at that time we had our house on going campaign which meant that you got 20% of the lost will be refunded. Had you taken the money when you contacted us so you would not qualify for this bonus, so I will have to remove that too.

Please note that we do this as a one-time event to show good will, and that the future will relate to our normal bonus procedures.

You are thus back where you were when you wish to withdraw money. I reckon that this is satisfactory. I will at a later date visit the Casino Meister thread and let everyone know that this matter is resolved and if you want to do the same thing would have been nice.

I thank you for your time and wish you still luck in the casino.


Sincerely,

Ryan

[GOCC]

Very lucky man and much credit to 365.

Cant stand the firm as they wont lay me a bet but this is above and beyond VERY GOOD customer service

[Repro]

Indeed a big for BET365 and Ryan.

This is the way things should be solved if there is a clear indication of misunderstanding.

I really REALLY hope i'm allowed to play there in the future