Party casino not paying because of Terms violations!

[papadol3]

Partycasino not paying 8000 in winnings

The official reason , u placed more than 70% of your bonus in a single bet at the Roulette.

I played there for the first time and missed that general terms.

I wagered 40,000 more than the required amount, not 400 not 4000 but 40000 above the requirements, the bonus was intend to play in Roulette, it was a Roulette bonus.

I also made a bigger deposit , the bonus was 100% up to 330 I made a deposit of 500 to get 330, is that bonus abuse ?? is that the kind of player you want to reserve the right and not pay 8000 in winnings for couple of bets that were above the 70%

Shame on them, is there anyway I can get paid ?

[rainmaker]

Partycasino not paying 8000 in winnings

The official reason , u placed more than 70% of your bonus in a single bet at the Roulette.

I played there for the first time and missed that general terms.

I wagered 40,000 more than the required amount, not 400 not 4000 but 40000 above the requirements, the bonus was intend to play in Roulette, it was a Roulette bonus.

I also made a bigger deposit , the bonus was 100% up to 330 I made a deposit of 500 to get 330, is that bonus abuse ?? is that the kind of player you want to reserve the right and not pay 8000 in winnings for couple of bets that were above the 70%

Shame on them, is there anyway I can get paid ?

Sorry, but If you have violated their T&C, then you can not expect to be paid.

Shame on you for not reading T&C

[cagedtiger]

I know that really sucks, but I would agree about reading the terms & cond. I'm so sry for you.

[heador112]

The Party gaming software makes it impossible to access a game which does not count towards WR . Its a very good feature . I wonder why they dont let a pop up appear which tells the player what is the maximum amount he can bet . Most Roulette players play with a system or a strategy most of the time these players use progressions .
Papadol wagered 40K more then the minimum , depositet more then necessary to get his bonus . Well he have violatet the terms but under these circumstances Party should pay the player as a good will gesture .

[vinylweatherman]

The Party gaming software makes it impossible to access a game which does not count towards WR . Its a very good feature . I wonder why they dont let a pop up appear which tells the player what is the maximum amount he can bet . Most Roulette players play with a system or a strategy most of the time these players use progressions .
Papadol wagered 40K more then the minimum , depositet more then necessary to get his bonus . Well he have violatet the terms but under these circumstances Party should pay the player as a good will gesture .

....but he is GREEK
Casinos seem to think all Greek players have set out to abuse the bonus when they stray past the boundaries set in the terms, and thus there is going to be no "goodwill" shown, even though the player wagered long past the WR, showing they were there to play Roulette, rather than mathematically manipulate the bonus to maximum effect.

8000 is also a pretty expensive piece of "goodwill" for a casino to show towards a player who will probably never return.

The only hope is to show that this rule was "hidden" in some way, rather than being made clear to anyone trying to read the terms governing their play.

[Repro]

The Party gaming software makes it impossible to access a game which does not count towards WR . Its a very good feature . I wonder why they dont let a pop up appear which tells the player what is the maximum amount he can bet . Most Roulette players play with a system or a strategy most of the time these players use progressions .
Papadol wagered 40K more then the minimum , depositet more then necessary to get his bonus . Well he have violatet the terms but under these circumstances Party should pay the player as a good will gesture .

My feeling is that Partycasino is always very fair. At least they have always been that way for me.

The bonusses they offer are overall very good IMO and it's very hard to "abuse" them. If you DO make a mistake by not reading the T&C (wagering 40K more than requested doesn't matter in this) it's their right to keep the winnings.

I wonder if the OP has been a player/member there for a while or if it was a "new" signup. I think if he has been there for a while he can just email support and request a review. I think he will - at least - get his deposits returned.

PAB is not possible. Partygaming is eCOGRA.

[vinylweatherman]

My feeling is that Partycasino is always very fair. At least they have always been that way for me.

The bonusses they offer are overall very good IMO and it's very hard to "abuse" them. If you DO make a mistake by not reading the T&C (wagering 40K more than requested doesn't matter in this) it's their right to keep the winnings.

I wonder if the OP has been a player/member there for a while or if it was a "new" signup. I think if he has been there for a while he can just email support and request a review. I think he will - at least - get his deposits returned.

PAB is not possible. Partygaming is eCOGRA.

This would be the best course of action, ask eCogra to look into this, and determine whether the casino's actions were fair under the circumstances.

[rainmaker]

My feeling is that Partycasino is always very fair. At least they have always been that way for me.

The bonusses they offer are overall very good IMO and it's very hard to "abuse" them. If you DO make a mistake by not reading the T&C (wagering 40K more than requested doesn't matter in this) it's their right to keep the winnings.

I wonder if the OP has been a player/member there for a while or if it was a "new" signup. I think if he has been there for a while he can just email support and request a review. I think he will - at least - get his deposits returned.

PAB is not possible. Partygaming is eCOGRA.

Just one comment,

Members here may "do a PAB" against casinos who are using eCOGRA, but I don`t think Max will deal with the case if the player has used eCOGRA first.

Correct me if I am wrong

[maxd]

Partycasino not paying 8000 in winnings

The official reason , u placed more than 70% of your bonus in a single bet at the Roulette.

The OP has neglected to mention a few things:

• they have already taken the issue to eCOGRA and received a ruling, not favourable (obviously).
• they filed a PAB and I looked into it (after hearing back from eCOGRA). The OP's complaint was that the casino had no such Term as the 70% bet restriction. In fact the casino does (of course) have exactly that clause. Apparently the OP either didn't see it or didn't understand it. Either way the clause was there and they broke it, hence the casino's actions against them.

Given these circumstance -- basically the OP is totally in the wrong here and the casino's actions were 100% justified -- one has to ask what the OP's purpose in posting here is? To bully the casino into doing what they want perhaps? That's going to be a problem for us, as seen in the Forum Rules:

1.11 - Please do not exploit this board to promote your own personal agenda. If the moderators (and members) feel that you are spamming the board with links or ad copy to your website, harassing members with agenda laden posts, or consistently ragging on a casino that did you wrong, etc., your account may be suspended.

I've updated the thread title accordingly (was "Party casino not paying 8000 euro in winnings!").

... I don`t think Max will deal with the case if the player has used eCOGRA first.

Actually we tend to take it on a case-by-case basis. Our first step is to check in with eCOGRA to see what they have on the case ... and then we take it from there.

In this specific case it was pretty cut-and-dried: the player had clearly violated the Terms, was oblivious to the fact that the Term even existed and the casino's actions were fully justified based on the violation(s): case closed AFAIC.

[rainmaker]

Actually we tend to take it on a case-by-case basis. Our first step is to check in with eCOGRA to see what they have on the case ... and then we take it from there.

In this specific case it was pretty cut-and-dried: the player had clearly violated the Terms, was oblivious to the fact that the Term even existed and the casino's actions were fully justified based on the violation(s): case closed AFAIC.

Oki, thanks for the clarification

The thread title looks much better now