Betsson & Betsafe Not Paying Me LIGITIMATE Winnings

[jamaica1981]

I have just had my second bad experience with a casino within the last couple of months, and when searching around the net, found that others have posted about theirs too, so here is mine. Hopefully word will get round that these b******s should not be trusted.

BETSSON (Most recent)

I like the 'Net Entertainment' software as you don't have to download anything, and you can play the games quickly.
I got a bonus when I signed up of €100 and played through their wagering thing I had to do. I was aware of how this worked as I had received a couple of these at other casinos when I deposited for the first time.

So I finished this wagering and I ended up on around €850, which I withdrew. Then the problems started.

They asked me for government issued photo ID. Again, I had done this a couple of times before so was aware they needed to prove my age. But then they said "Unfortunately our Payments department could not verify your ID copy" and they also asked me for my passport.

I saw absolutly no reason why this should be the case, as my licence is valid, and should be sufficient for them. I assumed (correctly) that they were incompetent, so I told them to recheck it and that I will not send them a passport scan as I don't own one (I did really, but didn't want them to have a scan of it)

But they insisted that my ID was fake and that I had to send them my passport ("Please be so kind to send us a copy of your government issued passport. As soon as we recieve this we are able to complete the verifiaction process on your behalf"), so eventually I gave up and sent them a scan of my passport.

Then they emailed me saying "Our security department has informed us the decision to close your account permanently has been made.
This decision is taken according the our terms and conditions and will stand."

Apparently their T&C's (not sure where, they haven't quoted me anything) can override laws on stealing money from their customers.

I spoke to a guy on the phone who was very rude and arrogant and insisted I had a fake ID. He said he was looking at my ID and told me it is fake, I asked what part and he mentioned the photo. Not sure if he meant the colour of my skin or not. I got very angry and told them I would sue them and let everyone know about how they steal from players.

[jamaica1981]

BETSAFE

Again, I liked the Net Entertainment sofware so was playing here also. I also got tempted into their other download casino and received a bonus on my first deposit there.

I got up to a couple of €k and started to play one of the few table games that counted a decent % to their wagering requirement thing. I read their terms which clearly stated that Table Games counted 40%, some other table games that counted a lesser % were mentioned seperatly.

Triple Action Hold'em WAS NOT listed seperatly, therefore counted 40% towards their wagering.

After completing the wagering on this game I then tried to withdraw my winnings, but for some reason the wagering hadn't completed. After speaking to their support I was told that Triple Action Hold'em only counted 10%. When I directed them to their own terms which clearly stated it counted 40%, I was told on email
"The factored wagering for Triple Action Hold’em was changed as of 1st of December, unfortunately it took some time before this was updated on our website due to a delay in our content management system.

So, by their own admission, they hadn't updated their site. I had played (quite rightly) to all the information on their site, yet they still told me they were not going to pay me all my money. After many emails back and forth, they sent me back my winnings, less €400 (around €1200 I think)

Anyway, there's my bitches!

[Nifty29]

Betsson are very sound.

If they say your passport is dodgy then it probably is. It doesn't help that you were reluctant to send it either - just makes you look even more dodgy.

You could try the PAB service.

The other issue of incorrect terms on the website does appear legit, assuming everything you say is true.

[mellakka]

They asked me for government issued photo ID. Again, I had done this a couple of times before so was aware they needed to prove my age. But then they said "Unfortunately our Payments department could not verify your ID copy" and they also asked me for my passport.
.

Bettson is a strange but they are trusted, U said that they have closed the account that sounds a little that ID was fake, if not, try:
Take Good quality pics for your ID from different angles hold it in your hand or on the table, few of pics wrote your signature above. Why the casinos are always looking for scanned most HQ picture of the passport, which can be faked by using the Windows Paint program. If the image taken at different angle it is much more difficult to made a fake and basic Photoshop user's time an impossible task.

Of course you can Also ask in passing certificate of authenticity copy Would it matter, without first asking I'm not to waste money on it unless the payment would be sure

[spiderlegz]

Betsson among a few other Netent casinos is known to sometimes ask ridiculous amounts of documents. There are quite a few complaints over the net about it, many from UK players. It usually gets sorted in the end. Just keep pushing and sending in all kinds of docs as mellakka said.

Betsafes decision is roguish, altough thats a very common problem at Netent casinos. You really cant trust the game weightings posted on the site for most of them. Write directly to Netent for starters.

[rainmaker]

Hello,

As I have talked to Nifty about before, it is strange how some people "always" seems to get themselves into problems. While most players can gamble for years without a single problem. And here you have two cases.

Your allegations may be correct, or they may be incorrect. You are a new member, so it's just not possible to know based on what you are saying.

[Repro]

Main thing i can say here is if you like these complaints solved, you should try to PAB.

What you shouldn't do is use bad language and post about this in the forum, because then Max won't be able to handle your PAB correctly.

After reading a lot about Betsson my opinion is that there indeed would be something dodgy about the id's or maybe you signed up earlier on Betsson on a different account.

I don't know anything about Betsafe, but if you are telling the truth i think they should uphold there "old" Triple Action Hold'em count of 40%.

[vinylweatherman]

OP has received a concrete allegation that their ID is fake, so if OP can prove their ID to be genuine, the casino's case falls apart.

From the tale, OP looks like an "advantage player", and one who reads the terms too. The operator realises this, so looks to see if there is any way to wriggle out of payment. Since they already have OP flagged as "advantage player", they are going to take a much closer look at gameplay, and validity of documentation. At this point, they will be looking for signs of non-cooperation from the player, and will take any they find as a sign that they have not just an "advantage player", but a potential "multi-accounter" too.

Operators often run several casinos, and will compare data between them. This allows them to look for patterns of what they consider "abuse", or playing "not in the spirit of the bonus". One classic pointer to this is a player that sequentially signs up at all their sister sites, playing ONLY the welcome bonus, and then moving on - although not against the terms, it is certainly "not in the spirit" of the offers, not something well tolerated here as an excuse for non-payment, so DO PAB.

If Max also finds your ID to be fake, you are screwed, but if he finds the casino's evidence for this insufficient, THEY are in a spot of bother, as suddenly switching excuses once the first has been disproved is another thing that doesn't go down well.

In the meantime STEER CLEAR of ALL Net Ent casinos, as you are likely to be on a software wide "flag" for fraudulent ID.

I also doubt that you are all that "new" to online gambling, given your level of knowledge of "advantage bonus strategy"

[jamaica1981]

Hello,

As I have talked to Nifty about before, it is strange how some people "always" seems to get themselves into problems. While most players can gamble for years without a single problem. And here you have two cases.

Your allegations may be correct, or they may be incorrect. You are a new member, so it's just not possible to know based on what you are saying.

I don't 'always' get into trouble, like I said, I have played at a few other casinos, these are the problems I have had. I'm sure gamblers can appreciate how some players are unluckier that others.

I can assure you my ID's are not fake. I was quite astounded a registered company would make such an accusation. I will take a scan of my passport at any angle they like, it's real, along with my licence!

[petro]

I tried to check Betsafe's bonus T&C but it mentioned nothing about particular game contribution.

https://www.betsafe.com/casino.htm?pageId=1680

Jamaca1981 do you have a link where I can view them?

EDIT: My bad I got confused with Casino Red.

Bonus T&C state:

â—¦Slots, Lottery Games: 100%
â—¦Table Games: 40%
â—¦All Triple Action Hold'em games: 10%
â—¦Black Jack, Roulette, Video Poker, Sic Bo: 5%

When you checked was Triple Action listed as 10%?
If not that's pretty solid proof that the casino is cheating.

2nd EDIT: I just read the rest of your post.
I agree with you on Betsafe. That's completely rogue what they did.
They retro-activly changed their bonus T&C. That's an old trick.

As for the problem with Betsson. I have no idea.
I think maxd or Casinomeister might have some suggestions though.

You should PAB if your able to.
Betsson & Betsafe are not accredited; could make things harder.