Virtual Casino taken over a year to pay me out.

[Liam Hughes]

Since 5th May 2010 I have been waiting for a withdrawal of $4250. When I withdrew for the first time in May I was not contacted at all. So I contacted support via email. I had been waiting for while for an email from them but had no response. After a week I contacted Virtual Casino via live chat (the only form of contact they respond to). They asked me to supply my I.D. a bank statement to prove my address. After me sending this to them and waiting for weeks for a response again I ask them on chat how my withdrawal is. They respond with the department is looking into this and will be in touch. The same conversation went on with a number of people at Virtual Casino for months. They then ask for me to supply them with a picture of me holding my passport. Which I did send on 28th September 2010. I have had several chats with the withdrawal departments but all they say is to be patient. I sent of all these documents and had been told that they had received these ok.
They say every time I will be paid out but just to be patient. I have 16 saved live chats with the departments at virtual casino if you require me to send them to you? I went on live chat and spoke with Damian. He said that if I need any information about my account I now have to contact the CDS.
After contacting the CDS Department on 29/11/2010 and explaining my issue Anthony Vega has given me the same treatment Virtual Casino has. Being total ignored. Apart from saying we are looking into this.
Can anyone suggest what I could do next?

Liam

[lnspin]

Honestly, As with any virtual casino just forget about it. You will never see this money

Move on, visit the accredited section, and choose a casino from there.

[Nate]

The Virtual Group is well known for delay tactics. They have a rep who is known as Marty Davis and is no longer on this board.

I suggest you get hold of him to assist you. The Virtual Group are Rogues here, so I don't think that you will be able to complain or PAB (Pitch a Bitch) with the moderators.

In another line, it's good that you share this info so the general public are aware of the continual rogue behaviour of the Virtual Group.

You can contact Marty here:

Marty Davis
md@gwages.com

Nate

[maxd]

@Liam Hughes: sorry, needed to change the title of your thread slightly. "WARNING!!! ..." looked too much like one of our official Casinomeister Warnings and that's probably not a good idea.

[BingoT]

The Mr.Marty Davis Yahoo.
He has helped some on Past Issues but not enough.
I sent him a note on this thread.
Good Luck to ya Liam Hughes & Welcome to Casinomeister's forum.
~T~

[BingoT]

Since 5th May 2010 I have been waiting for a withdrawal of $4250. When I withdrew for the first time in May I was not contacted at all. So I contacted support via email. I had been waiting for while for an email from them but had no response. After a week I contacted Virtual Casino via live chat (the only form of contact they respond to). They asked me to supply my I.D. a bank statement to prove my address. After me sending this to them and waiting for weeks for a response again I ask them on chat how my withdrawal is. They respond with the department is looking into this and will be in touch. The same conversation went on with a number of people at Virtual Casino for months. They then ask for me to supply them with a picture of me holding my passport. Which I did send on 28th September 2010. I have had several chats with the withdrawal departments but all they say is to be patient. I sent of all these documents and had been told that they had received these ok.
They say every time I will be paid out but just to be patient. I have 16 saved live chats with the departments at virtual casino if you require me to send them to you? I went on live chat and spoke with Damian. He said that if I need any information about my account I now have to contact the CDS.
After contacting the CDS Department on 29/11/2010 and explaining my issue Anthony Vega has given me the same treatment Virtual Casino has. Being total ignored. Apart from saying we are looking into this.
Can anyone suggest what I could do next?

Liam

Hello Liam Hughes I do not promote any of them casino's.
But I will help anyone if need be.
I called that toll free number and Marty answered the phone.
He is banned from Casinomeister's so he can not post.
I was told by Marty he will write something & I will be happy to post what he sends me to pass on to you.
Thanks
~T~
Gambling Wages support operates from Monday to Friday from
9:00 am to 5:00 pm GMT - 6 hours.
Toll Free Phone: 1-800-549-7407

[BingoT]

Liam Hughes contact him and please let us know how you make out.
Thank You
~T~

Hi Bingo T,

Thanks for the heads up my friend! Unfortunately I have been banned by Brian on Casinomeister so I can no longer post on the site so I appreciate you bringing this to my attention.
Please have this player email me with his User ID and Casino that he is playing with so I can get right on it.

http://www.casinomeister.com/forums/...layers-27.html

Thanks,

Marty Davis
md@gwages.com

[footdr]

I stayed on them plus asked Quicktender to contact them, which they did. I threatened to report them to the DOJ for online fraud. I got paid pretty quick after that.

I would have never waited to cause them trouble for as long as you have. Get on them! and if you deposited via an ewallet, contact them for help, if via visa or mc threaten to turn the processor who handled your payment in.

[vinylweatherman]

I stayed on them plus asked Quicktender to contact them, which they did. I threatened to report them to the DOJ for online fraud. I got paid pretty quick after that.

I would have never waited to cause them trouble for as long as you have. Get on them! and if you deposited via an ewallet, contact them for help, if via visa or mc threaten to turn the processor who handled your payment in.

Maybe they are not as fearless as we think. They are based in Costa Rica, and will deal with anyone who turns up in person to complain "robustly". No way would they enter US territory either.

It seems what they are afraid of is a DoJ investigation that will shut down the money conduit between them and US players, probably the ONLY thing that will create a significant dent in their business.

This is not as bad as a chargeback, but is worth a try against those casinos that are KNOWN to be rogue, and are a "won't pay if we can find an excuse not to", rather than those that GENUINELY believe the player has broken the rules.
Try to make this "threat" over the phone, rather than by email, so they have nothing to use against you should they call your bluff.
Given the current climate of multiple seizures, such a threat probably carries more weight than in the past.

Not to be used in a trivial manner, and only after ALL possible avenues of dispute have been tried.

CM members who MISUSE such a threat when they are in the wrong will themselves be dragged into the proverbial street and shot.

[Liam Hughes]

After being told by claudia.v@casinosupportcenter.com and (Marty) md@gwages.com that my account was reopened and my withdrawal has been processed. On the 23rd Feb and this should take 7-10 business days. Since my withdrawal has not been sent to me tried contacting Claudia again via email but had no response from her. It seems to have gone all quite again. Ive also tried Marty with no joy.

As i did not have any response from them both I contacted Virtual casino Direct which they told me that i should wait another 7 - 10 day. This was more than 10 days ago and i have still not received my funds.

Virtual Casino mentioned in one of there responses that they will only be paying me in $750 transactions. This then means i will be waiting another 2 months for my winnings.

Does anyone have any suggestions?