chewmanshoe VS Red Flush

[chewmanshoe]

Proof - Red Flush is a bunch of Liars!



Please wait while we connect you to a site operator.

You are now chatting with 'Marcus'

Marcus: Welcome to the Casino. How may I assist you?

kelly carter: Hi Marcus, I rec'd email for 30 free spins on Loaded but when I open

game they're not there??!

Marcus: Hi Kelly, please give me a moment to check on this for you.

kelly carter: From: "Alex Roberts - Red Flush" To:

<XXX@xxxxx.xxx> Sent: Tuesday, August 31, 2010 7:02 AM Subject: 30 free spins loaded

onto your account, Kelly 30 Free Spins!If you are unable to see the message below,

click here to view. You are receiving this mail because you signed up at Redflush

- Unsubscribe if you don't want to be notified of your midweek offer Hi there Kelly

Account Number: rfver00114443 Come back to Red Flush today and remember why you joined

us in the first place. Promotions like this might have had something to do with it.

Get Loaded with Red Flush Casino! 30 FREE SPINS ON LOADED No strings attached! Upon

next log-in, your 30 free spins will be available on the game “Loaded” Plus, as an

added bonus, on your next deposit you get: 40% match up to 250 credits on all deposits

Don’t delay! Load up on this offer now… This promotion is valid for 31 August 2010 -

06 September 2010 a.. Forgotten your password? Let Support help you out. b.. Have you

uninstalled the software? Click here to be directed to the download… c.. Standard

Terms and Conditions Apply Best Regards Alex Roberts Promotions Manager To ensure you

always receive our weekend offers, please save to your

address book. If you encounter any problems, please contact us at

Our Privacy Policy and Terms and Conditions are available on

our website. Red Flush supports Responsible Gaming. If you or someone you know has a

gambling problem, please visit for more information.

It is a criminal offence for persons under the age of 18 to gamble. © 2008 Red Flush

Casino

kelly carter: Thanks!

Marcus: Kelly, this is a deposit match bonus though. You will receive the 30 free

spins along with the 40% match bonus up to 250 free as an added bonus to your next

deposit. You will need to deposit first, then close the casino for at least 15 minutes

and then log back in. The 40% bonus and the free spins will be loaded on your account.

kelly carter: That's not what I read. I copied email above and it says: FREE SPINS ON

LOADED No strings attached! Upon next log-in, your 30 free spins will be available on

the game “Loaded” Plus, as an added bonus, on your next deposit you get: 40% match up

to 250 credits on all deposits Don’t delay! Load up on this offer

Marcus: This is part of the same promotion though, Kelly. In order to claim the free

spins, a deposit must be made. What you get extra with this deposit is the 40% match

bonus.

kelly carter: So promotions are related what does that have to do with the emial I

received CLEARLY stating "free spins no strings attached"?

kelly carter: Times are tough and I don't have money to blow in casinos as I once did,

however when I do I almost always play at Red Flush. I realize my deposits aren't much

but they are deposits.

Marcus: I understand what you are saying, Kelly. But unfortunately we are not able to

provide you with the free spins as it can only be activated via a deposit.

kelly carter: In addition, Last time I deposited and played, 8/5 I believe there was

problem with loyalty points accrueing. I requested an audit at least 2 weeks ago and

have heard nothing.

Marcus: Can you remember who you spoke with Kelly? I can find out if the audit report

had come through to this person's direct e-mail address or if it had come through

support.

kelly carter: I choose to play at Red Flush because you've been straight-up but now

you're telling me that the offer emailed to me for free spins will not be honored. In

short you lied?

Marcus: On the e-mail it does state that the terms and conditions apply. If you open

the terms and conditions link, you will see that the free spins will be made available

on the first deposit after the promotion has gone live.

kelly carter: I don't have a clue who I spoke with. There are not chat records

associated with customer accts?

kelly carter: Could you provide link to " c.. Standard Terms and Conditions Apply " as

per email so I can review?

Marcus: Please check on the e-mail that you received. Option C states "Standard Terms

and Conditions Apply". You will be able to click on it and go through to the terms and

conditions page.

kelly carter: I just reviewed T & C's and saw following "Red Flush reserves the right

to refuse a promotional bonus for any reason whatsoever, including, but not restricted

to player abuse.". As is typical of any T&C's originators always state refusal option.

Am I a bonus abuser at Red Flush? Have I ever done anything unscrupulus?

Marcus: Kelly, I am going to put you through to the Pitboss of the casino. One moment

please.

kelly carter: If there's any unscrupulus behavior, regretably, it's Red Flush not I.

And should Red Flush not honor offer AS IT IS STATED IN EMAIL it will be my mission to

broadcast info (this chat session) through out the Internet.

Please wait while I transfer the chat to 'Andy'.

You are now chatting with 'Andy'

Andy: Good day Kelly

Andy: You are speaking with Andy, the pitboss on shift.

Andy: Could you please give me a moment while I have this matter resolved.

kelly carter: Frankly I'm flabbergasted the casino would put so much effort into

denying a lousy $7.50 worth of free spins. It's already cost you 10x that in employee

wages typing denials!

Andy: I have confirmed the following on your account.

kelly carter: Is there more you are inprocess of typing? I'm unclear what you mean.

Andy: Please note that the promotion will only go live on the 31 of August 2010. Do

note that in order to qualify for this offer you would need to make a min deposit

within the promotiional period.

kelly carter: How the hell am I supposed to infer tat from this text copied from email

"Get Loaded with Red Flush Casino! 30 FREE SPINS ON LOADED No strings attached! Upon

next log-in, your 30 free spins will be available on the game “Loaded” Plus, as an

added bonus, on your next deposit you get: 40% match up to 250 credits on all deposits

Don’t delay! Load up on this offer now… This promotion is valid for 31 August 2010 -

06 September 2010"???

Andy: On your next deposit as the promotion says however you have not made a deposit

Andy: Please note that we will not credit this bonus untill a deposit is made as this

is automatically activated by the system.

kelly carter: Email reads "30 FREE SPINS ON LOADED No strings attached! Upon next

log-in, your 30 free spins will be available on the game “Loaded”". Then states "Plus,

as an added bonus, on your next deposit you get: 40% match up to 250 credits on all

deposits Don’t delay!" I fail to see where I have to deposit prior to getting free

spins. We are both speaking English here??

Andy: You are copying and pasting the promotion on the chat

Andy: Could you please forward this offer to support redflush .com

kelly carter: So what you're telling me is Red Flush's promotional email is for most

part lies. My email says nothing about "Please note that we will not credit this bonus

untill a deposit is made as this is automatically activated by the system." I'd be

happy to forward email you'll recieve it shortly.

kelly carter: You should have recieved email by now.

Andy: Let me check

Andy: Nothing has come through, could you please forward this mailer to

support redflush .eu instead ?

kelly carter: Again, I'm flabbergasted your casino is wasting $100's of dollars

disputing a $7.50 promotion. Typically not good business practice, but goes to show

Red Flush make enough money to justify waste. Frankly I'm sick of typing and should

your decision remain the same, deposit b4 free spins, I'd rather spend my time

broadcasting this chat session to the world. FYI-email sent.

Andy: I am trying to help you understand what is happending however I want to read the

actual e-mail and them make a decision from then.

kelly carter: Okay. You should have email and I'm sure you can read it under a minute.

Andy: Nothing has come through unfortunately.

Andy: I have re-checked my inbox.

kelly carter: Sorry, my mistake accidentally sent to .com again instead of .eu-you

should receive shortly.

Andy: Great

kelly carter: Did you get email?

Andy: Nothing has come through as of yet, the best that I can do at the moment is to

wait for the e-mail to arrive as I need to ensure that that the wording on the

promotion is correct.

Andy: Untill I see the original e-mail, there is very little that I can do for now.

kelly carter: It was sent to <support redflush .eu> at 9:19.

kelly carter: FYI-I copied email and posted complete text at beginning of this chat

session.

Andy: OK

Andy: Please allow for me to review this and I will respond appropiately.

kelly carter: okay.

Andy: Unfortunately, the e-mail has not arrived however I will be sending you a

confirmation e-mail regarding this.

kelly carter: Is there another email address to trey?

Andy: This is the correct address support redflush .eu

kelly carter: I sent an email to Red Flush at 8:59, 9:08 and 9:19 none were received?

And I just sent again at 9:40. I sold Internet connectivty and websites for 4 year and

have never had a problem delivering email when addresses are correct. FYI- I copied

and pasted, twice the email adddress you typed in the "to" field.

Andy: It could be internet connectivity,please note that I will be sending you an

e-mail confirmation on top of the e-mail address when it comes through.

kelly carter: My email is working fine. Are you experiencing issues?

Andy: Not the the way that this offer actually works is that you would need to make a

deposit. I would unfortunately not be changing the decision to credit the accont with

the bonus and free spins as the requirments is to make a deposit first.

kelly carter: Did you read email I sent you?

Andy: Nothing has come through.

kelly carter: Did you read text from email pasted at beginning of this chat?

Andy: I have not recieved the e-mail.

kelly carter: Did you read text from email pasted at beginning of this chat?

Andy: I have not recieved the e-mail.

kelly carter: For your benefit here's email text again. ----- Original Message -----

From: "Kelly Carter" <XXX@xxxxx.xxx> To: "RedFlush Support"

Sent: Tuesday, August 31, 2010 9:19 AM Subject: Fw: 30 free spins loaded onto your

account, Kelly > > ----- Original Message ----- > From: "Kelly Carter" <XXX@xxxxx.xxx>

> To: "RedFlush Support" > Sent: Tuesday, August 31, 2010 9:08

AM > Subject: Fw: 30 free spins loaded onto your account, Kelly > > >> >> -----

Original Message ----- >> From: "Kelly Carter" <XXX@xxxxx.xxx> >> To:

>> Sent: Tuesday, August 31, 2010 8:59 AM >> Subject: Fw: 30

free spins loaded onto your account, Kelly >> >> >>> >>> ----- Original Message -----

>>> kelly carter: From: "Alex Roberts - Red Flush" To:

<XXX@xxxxx.xxx> Sent: Tuesday, August 31, 2010 7:02 AM Subject: 30 free spins loaded

onto your account, Kelly 30 Free Spins!If you are unable to see the message below,

click here to view. You are receiving this mail because you signed up at Redflush

- Unsubscribe if you don't want to be notified of your midweek offer Hi there Kelly

Account Number: rfver00114443 Come back to Red Flush today and remember why you joined

us in the first place. Promotions like this might have had something to do with it.

Get Loaded with Red Flush Casino! 30 FREE SPINS ON LOADED No strings attached! Upon

next log-in, your 30 free spins will be available on the game “Loaded” Plus, as an

added bonus, on your next deposit you get: 40% match up to 250 credits on all deposits

Don’t delay! Load up on this offer now… This promotion is valid for 31 August 2010 -

06 September 2010 a.. Forgotten your password? Let Support help you out. b.. Have you

uninstalled the software? Click here to be directed to the download… c.. Standard

Terms and Conditions Apply Best Regards Alex Roberts Promotions Manager To ensure you

always receive our weekend offers, please save to your

address book. If you encounter any problems, please contact us at

Our Privacy Policy and Terms and Conditions are available on

our website. Red Flush supports Responsible Gaming. If you or someone you know has a

gambling problem, please visit for more information.

It is a criminal offence for persons under the age of 18 to gamble. © 2008 Red Flush

Casino

Andy: Please go on your casino software, click the contact us link and forward an

e-mail from there.

Andy: Untill I get this, there is unfortunatley very little that can be done regarding

that bonus.

kelly carter: I saw no "contact us" link, I went to "need help?" page and clicked on

email address under email support section and sent info once again.

kelly carter: Any luck yet?

Andy: No

Andy: I tried calling you but your number is disconnecte

Andy: Please confirm your telephone number?

kelly carter: I've done all I can and then some. I emailed promo offer received to you

5 times. I've coped and pasted complete text from email into this chat session twice.

Seems your strategy is to string people along nad wear them out. You must be a Bass

fisherman!

kelly carter: xxx-xxx-xxxx

kelly carter: sorry typo xxx-xxx-xxxx


Spoke with Andy on telephone at 10:10AM where he reiterated my account does not

qualify for offer they emailed me, claimed third party affiliates also send Red Flush

offers. I confirmed his refusal to give $7.50 promo Red Flush emailed me and informed

him I intended to broadcast email on Internet. Andy said that was my decision to

broadcast, where upon I clarified it's not my decision it's my response/defense to

their lies. Two hours later I have no free spins only this chat novel for our

enjoyment and enlightenment. This post will hopefully help others avoid my mistake of

depositing and playing at Red Flush casino because they're liars!

[miho28]

Hi there, I received the same email from them but it is obvious that you have to make a deposit before claiming these spins it is just very apparent. I don't think they are liers if you read the terms and conditions.

[maxd]

Thread title was "Red Flush is a bunch of Liars!", changed to "chewmanshoe VS Red Flush".

[just play]

Skiny are you out there?

I remember laughing my ass off because I believe it was Skiny who got a similar email and posted his chat. Not sure if it was Red Flush or not.

[skiny]

I've posted lots of conversations I don't remember who they're with.

Send me the promotion, I'll have a look.

[just play]

Remember it was a similar promotion but they wouldn't give "you" (not sure if it was you Skiny) the free spins....then "you" posted the chat and talked about getting a coupon for a free steak, you would expect a free steak, not to have to buy (deposit) something first.

Damn, I can't remember who posted that chat, but it was funny as hell!!!

[Nate]

Skiny are you out there?

I remember laughing my ass off because I believe it was Skiny who got a similar email and posted his chat. Not sure if it was Red Flush or not.

Maybe you were referring to this thread:

http://www.casinomeister.com/forums/...marketing.html

Nate

Edit: Now that you mention the 'Free Steak' ... it also rings a bell lol ... Im sure that the above is in relation to something similar, though not the correct thread.

[WayneRedreturns]

Hi chewmanshoe,

All the players that received this email, were credited with the 30 Free spins on Loaded without having to make a purchase. As your account was not in the group of players that received the 30 free spins, no purchase required, the customer service agent offered you the bonus that was available for your account. Please note that these emails are for specific players. Only the player that received the original email will qualify.

What we need to establish is how you received the email and I would appreciate it if you can send me the original email with the header intact. We will then be able to trace its origin.

Once I have the original email I will resolved the issue.

Best regards,
Wayne

[jod5413]

Wayne,

Are you insinuating that Chewmanshoe did not get this e-mail? Whether he did or received another offer that he assumed meant free spins and then, if decided, to go with the bonus deposit, is a poorly thought out promotion, in my opinion.

I mean, come on, why in the world would not all your players get this little free spin offer? Makes your casino look pretty cheap, and your promotion department quite unskilled in doing their jobs, which could definitely cause you to lose players.

I am continually amazed at these on line casinos that continue to shoot themselves in the foot with their lack of professionalism.

[doc3738]

It is amazing how the casinos use the word free or no strings attached and similar wording.
The e-mail reads "50 free spins on loaded no strings attached " . End of statement, this is one statement there is nothing else that goes with this statement
You then have another statement that reads she gets an added bonus if a deposit is made these are two seperate offers or one is an added bonus if a deposit is made
The first offer the way it is written is not dependent upon the second offer
however the second offer is dependent upon the first offer
She would actually have to play the free spins before being able top play the deposit and bonus
What is being lost is in the wording and the way it is written
In any country she has a case