RedFlush laughable marketing

[Deeplay]

Funny got an email today from RedFlush casino and quote below :

============

Hello xxxxxxx, (Acc No. xxxxxxxxx)

Today is your day, because we are giving you 150 credits free...

You can claim this on the following days:

Promotion Date: From 06:00.01 GMT on Wednesday 4th of August to 17:59.59 GMT on Thursday 5th of August
Don´t lose out on this opportunity! Get your 150 free credits today!

===============

Now maybe im blind or somthing but that does read to me as "Free credits"
so I go claim the promo - on the promo page it then says "Your bonus will be credited after you deposit" ????

So I go to live support see below :

================
You are now chatting with Andy
Andy: Good day
Andy: How may I help you'?
Me: hi Andy today I recived a promo code for my account xxxxxxxxx for £150 i claimed this but it has not been added to my account yet
Me: Promotion Code: M23031960630
Andy: Let me have a look, one moment please.
Me: ok
Andy: I apologize for the delay, I am still with you.
Me: thats fine
Andy: Unfortunately, you do not qualify for the 150% match however I have confirmed that you still qualify for the 20% match up to $150 on all deposits. This offer is valid from Wedneday till Thursday.
Me: well thats not what the email said it stated £150 in free credits no deposit needed
Me: it said nothing about a deposit match bonus
Me: quote : Hello MrXXXX, (Acc No. xxxxxxxxxxxxxx)

Today is your day, because we are giving you 150 credits free...

You can claim this on the following days:

Promotion Date: From 06:00.01 GMT on Wednesday 4th of August to 17:59.59 GMT on Thursday 5th of August
Me: Promotion Code: M23031960630

In order to be eligible for this promotion, simply click on this link for the Promotions Manager and enter your unique promotion code.
Me: Don´t lose out on this opportunity! Get your 150 free credits today!
Me: ----
Me: that is the exact wording of the email I recived.
Andy: Could you please forward the e-mail to support@redflush.eu
Andy: Once we recieve this, we will evaluate the e-mail and respond to you.
Me: well its bad marketing
Me: no probs will leave it
Me: thanks bye.
================

Bad practice if you ask me. Sure it was free credits so I didnt expect much but to try turn this around in an effort to make me deposit sucks. True I have not deposited there in a long while (used to ) but still they should not send emails with incorrect or bull promos. Rant over ... time to deposit at 32red

 

[chuchu59]

Erm, knowing it's Red Flush I wouldnt take it as being a ND promo. In fact, they never offer anything better tome than 20% bonuses.

 

[WayneRedreturns]

Hi doomed4ever,

This is an error on our part. The information that a purchase is required was only included in the images and not in the copy. I have discussed this with the marketing team and they will include more information in the copy as some players do not display the images of emails.

Best regards,
Wayne

 

[slotplayer]

Hi doomed4ever,

This is an error on our part. The information that a purchase is required was only included in the images and not in the copy. I have discussed this with the marketing team and they will include more information in the copy as some players do not display the images of emails.

Best regards,
Wayne

Hey Wayne,
you are still there? I sent two emails. One on 7/26 and again 8/2.
Haven't heard back yet.

 

[WayneRedreturns]

Hi slotplayer,

I have not received the mails for some reason. Please drop me a PM here and I will attend to it now.

Best regards,
Wayne

 

[Deeplay]

Hi doomed4ever,

This is an error on our part. The information that a purchase is required was only included in the images and not in the copy. I have discussed this with the marketing team and they will include more information in the copy as some players do not display the images of emails.

Best regards,
Wayne

Hi Wayne sorry but the images supplied in the email did not mention a deposit of any kind. I can upload them to my own server and display them here if you wish as the redFlush graphic designers seem to have made a blunder here in not mentioning at all anything about a deposit bonus. If it had been 150 up 150 in a deposit bonus - who knows I might have been tempted. But 20% up to 150 ... please get real. lol. Also regardless of it was an image display error or not, when I went to live support they informed me it was only 20% up to 150 in deposits.

We *my company ) also send out 1000s of opt in/opt out canSpam compliant emails weekly and have never made such an error. All facts are wrong on this, however as it was percevived to be a freebie I wont shout Just letting others know.

Kindest regards from the Sweltering greek Island of Corfu.

 

[silcnlayc]

Originally Posted by WayneRedreturns
Hi doomed4ever,

This is an error on our part. The information that a purchase is required was only included in the images and not in the copy. I have discussed this with the marketing team and they will include more information in the copy as some players do not display the images of emails.

Best regards,
Wayne

This is a con and many casinos are habitual offenders on this. This is nothing new...see thread https://www.casinomeister.com/forums/threads/all-casinos-stop-the-useless-bonuses.37976/ ! You will see you are not the first to try to slip one by a player and will not be the last..and I gurarentee that you will do it again just as others conitnue to repeat this offensive pattern which will make you lose players faster than offering a free chip...

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