Go Casino- Beware!!! Voided $4500 in winnings, LIED to twice

[how524]

I am new here...hoping you can help. Is there recourse for a casino when there representative gives a customer false information? If there is accountability for the customer, shouldn't there be accountability for the casino, as well? Here is what happened:

Upon joining, I called regarding the GOCasino bonus program. I said to the representative that I will be playing blackjack and was told this is fine. I deposited $500 after losing my first $1000 (making it $1500 worth of business I trusted to the casino in total) and received a 125% match bonus. I cleared a profit of $4500 at blackjack and when I attempted to cashout, the website stated I couldn't...that I had not placed over 11K wagers on slot games

I've been trying to remedy this with GOCasino for almost two weeks. Ironically, they originally told me they rarely award these kind of promotions for blackjack...and to add insult to injury, 3 days after the dispute, I received an email with a promotion offering 125% match bonus for blackjack!!! Needless to say, this was insult to injury. I am also a high roller and if I wanted to play with $1125, I would have...but who was I to turn down an offered bonus?

If you can't cashout on blackjack once you receive a bonus, why even ALLOW customers to be ABLE to play the game in the first place WITH the bonus? It's a no-lose situation for you...if the player loses, he loses. If the player wins, he's then told he can't cashout anyway because that is the supposed policy (which again, I was not told was the case).

Is there recourse for the casino here?


Updated: I was since offered a "free" $500 that I'd have to playthrough 50X. If I lost that, I'd receive another "free" $500 with the playthrough. I was made this offer by a VIP Manager on the phone. I told the person I would think about it (though I wasn't too keen on it) but I would be seeking outside consultation. Since this whole ordeal stemmed from being told false information verbally, I wanted to see this in writing....an email would be fine. When the manager found out the mediator (gamblinggrumblers.com) was made privvy of the offer, he withdrew the offer, and refused to compensate me. Ironically, he said on the phone to me when making the offer, "My word is good. We don't need to put this stuff in writing because I'm a manager." Why am I not surprised that his "word" meant nothing?

Ladies and gentlemen, PLEASE be careful. It is frightening that there is no accountability whatsoever here for what a casino representatives tells a customer. And always, read the terms and conditions. I thought (and was obviously mistaken) that it was more prudent to call and hear the T&C from a live person...but at the end of the day, GoCasino, in essence, will just tell you it's your own fault for believing what an employee tells you.

gamblinggrumbles.com (a mediator) posted a report on their site under "Insult To Injury." GoCasino was given a skull and crossbones, which warns the player to beware.

[slotjunkie]

Sorry to hear about your problems with GO! Always get proof of what they say, most of them are crooks! I hope things work out for you!

I uninstalled them many moons ago! Don't like them or CrazySlots, but I do like the EH group which has the same software.

Oh, and welcome to the forum

[maphesto]

Do a PAB here!

PAB is short for Pitch a Bitch and is Casinomeisters free service (maxd is working with these). Read carefully and don't write more about your issue. Good luck!

[maxd]

@how524: if you are considering using our Pitch-A-Bitch (aka 'PAB') service I STRONGLY suggest you read the Pitch-A-Bitch FAQ in full.

Why? Because you have responsibilities in the PAB process too -- both in filing your PAB and while the PAB process is ongoing -- and a successful PAB depends as much on you and your cooperation with our procedures as it does with the casino.

You can see more about past PABs on our PAB Archives page.

Regards,
Max Drayman
Casinomeister.com, Pitch-A-Bitch Manager

[4 of a kind]

You know those commercials on TV when they are offering you a medication for an illness and spend about 20 seconds on it, then it's followed up with one of those ultra speed talkers explaining the disclaiming side effects for 40 seconds?

This is what comes to my mind every time I read another one of these endless threads.

[vinylweatherman]

I am new here...hoping you can help. Is there recourse for a casino when there representative gives a customer false information? If there is accountability for the customer, shouldn't there be accountability for the casino, as well? Here is what happened:

Upon joining, I called regarding the GOCasino bonus program. I said to the representative that I will be playing blackjack and was told this is fine. I deposited $500 after losing my first $1000 (making it $1500 worth of business I trusted to the casino in total) and received a 125% match bonus. I cleared a profit of $4500 at blackjack and when I attempted to cashout, the website stated I couldn't...that I had not placed over 11K wagers on slot games

I've been trying to remedy this with GOCasino for almost two weeks. Ironically, they originally told me they rarely award these kind of promotions for blackjack...and to add insult to injury, 3 days after the dispute, I received an email with a promotion offering 125% match bonus for blackjack!!! Needless to say, this was insult to injury. I am also a high roller and if I wanted to play with $1125, I would have...but who was I to turn down an offered bonus?

If you can't cashout on blackjack once you receive a bonus, why even ALLOW customers to be ABLE to play the game in the first place WITH the bonus? It's a no-lose situation for you...if the player loses, he loses. If the player wins, he's then told he can't cashout anyway because that is the supposed policy (which again, I was not told was the case).

Is there recourse for the casino here?


Updated: I was since offered a "free" $500 that I'd have to playthrough 50X. If I lost that, I'd receive another "free" $500 with the playthrough. I was made this offer by a VIP Manager on the phone. I told the person I would think about it (though I wasn't too keen on it) but I would be seeking outside consultation. Since this whole ordeal stemmed from being told false information verbally, I wanted to see this in writing....an email would be fine. When the manager found out the mediator (gamblinggrumblers.com) was made privvy of the offer, he withdrew the offer, and refused to compensate me. Ironically, he said on the phone to me when making the offer, "My word is good. We don't need to put this stuff in writing because I'm a manager." Why am I not surprised that his "word" meant nothing?

Ladies and gentlemen, PLEASE be careful. It is frightening that there is no accountability whatsoever here for what a casino representatives tells a customer. And always, read the terms and conditions. I thought (and was obviously mistaken) that it was more prudent to call and hear the T&C from a live person...but at the end of the day, GoCasino, in essence, will just tell you it's your own fault for believing what an employee tells you.

gamblinggrumbles.com (a mediator) posted a report on their site under "Insult To Injury." GoCasino was given a skull and crossbones, which warns the player to beware.

Classic "spot the rogue" signal. Why was he so SCARED to put this in writing (it would give you PROOF if he went back on his word).

How would YOU know he was a manager, and not a commission driven employee trying to lie his way to a fatter paypacket (as is often the case in selling anything). They will tell you what you want to hear in order to close the sale quickly, before you have a chance to go away and think about it.

No doubt, they have not just withdrawn the offer, they will deny it was ever made, and you have no proof it was because they wouldn't give you anything in writing.

Looks very much like a classic rogue "bait & switch" tactic. If you lose, it's fine to play BJ, but if you WIN, oops - you have to wager 11k on slots as well.

If PAB fails, wager 11k on slots and see if they will pay. If not, you will have PROOF of "bait & switch" because of the prior PAB, where the casino might say you knew this 11k slots requirement was in the terms.

Incidentally, HOW does a player "read the T & C" for an offer made over the phone by a VIP manager, who then refuses to make it in writing?