What to do for help against Lock?

[smittytime]

I submitted a PaB already. I am told in vague terms from Max that it appears that I have multiple accounts and that he doesnt want to deal with it. I am given no direct answers and I have offered on numerous occasions to the casino to provide them with any and all documents that they want to prove that I am who I say that I am and that I only have one account. I never have gotten a response back from them at Lock. Max supposedly passed on the same message on my behalf.
I have been a member there since February. I have even had a cashout processed a few months back. All of my documentation had been turned in and approved. I finally won again a few weeks ago (well over 2k!!) and they have confiscated all of my deposit and winnings. They apparently claim that I have multiple accounts and/or have broken terms. I have offered to supply them with any proof that they want to show this is not the case but I can get no response.
Is there anything else that I can do? I have never dreamed that a casino would just keep all of the money from a player and kick them out. It is insane and this is like a bad dream. Any insight or suggestions are welcome. TIA.

[Casinomeister]

They have reason to believe you have multiple accounts - or you're associated with a fair number. My suggestion is to contact Central Disputes here:
http://www.centraldisputesystem.com/

They will be able to get to the bottom of this.

[maxd]

I am told in vague terms from Max that it appears that I have multiple accounts and that he doesnt want to deal with it.

You have misrepresented the case. In fact what I said to you was this:

> The bottom line is that they have an extensive amount of
> information on your case which adds up to a very good case
> of duplicate account fraud.
>
> In fact the evidence is so overwhelming that I'm afraid the
> onus is going to be on you to prove that you are innocent.
> Until that part of this is cleared up I won't involve
> myself further with your case.

Not vague but specific. And it's not a matter of me "wanting" to deal with it it's an issue of I won't until you do what needs to be done to clear your name at the casino.

Max supposedly passed on the same message on my behalf.

You forwarded your message to me on the 2nd. On the 3rd I forwarded it on to them and sent you the following confirmation:

> I have forwarded your message to the casino. I leave it to
> them to respond as they see fit. As of now I believe I'm
> done with this case.

Where's the "supposedly" stuff come from?

Best of luck with CDS.

[maphesto]

To the OP:

I look at these two quotes:

I have offered to supply them with any proof that they want to show this is not the case but I can get no response.

> In fact the evidence is so overwhelming that I'm afraid the
> onus is going to be on you to prove that you are innocent.
> Until that part of this is cleared up I won't involve
> myself further with your case.

Not vague but specific. And it's not a matter of me "wanting" to deal with it it's an issue of I won't until you do what needs to be done to clear your name at the casino.

Why don't you provide the info? Is it because they don't answer you? Max is pretty clear here, he can't do anything without your proof.
If you have sent them proof and they are not responding maybe you can send it to Max?

Is there anything else that I can do? Any insight or suggestions are welcome.

I don't think CDS can help you more than Max. Especially when it comes to an accredited casino.

Prove that you don't have multiple accounts and you will probably receive your money.

Another guy had a problem with Unibet a few weeks ago. He had opened 2 accounts with them. He received his money finally.
He had stopped using one account and several months later he opened a new one.
He did not use a bonus on his new account. This means that he had gained no advantage using two accounts.

[chuchu59]

Dont wanna be a spoilsport but if Bryan and Max consider the 'multiple account' stuff overwhelming it is higly unlikely that you will find luck with CDS.

Out of interest, were the winnings generated from a deposit with bonus?

[smittytime]

You have misrepresented the case. In fact what I said to you was this:

> The bottom line is that they have an extensive amount of
> information on your case which adds up to a very good case
> of duplicate account fraud.
>
> In fact the evidence is so overwhelming that I'm afraid the
> onus is going to be on you to prove that you are innocent.
> Until that part of this is cleared up I won't involve
> myself further with your case.

Not vague but specific. And it's not a matter of me "wanting" to deal with it it's an issue of I won't until you do what needs to be done to clear your name at the casino.



You forwarded your message to me on the 2nd. On the 3rd I forwarded it on to them and sent you the following confirmation:

> I have forwarded your message to the casino. I leave it to
> them to respond as they see fit. As of now I believe I'm
> done with this case.

Where's the "supposedly" stuff come from?

Best of luck with CDS.

First let me say that I appreciate whatever efforts you have made toward my PaB. You don't have to help me but you made the initial contact and I appreciate it. I do fear that we have a void in our communications with each other.


look....
Your picking Nits. How did I misrepresent anything? I paraphrased our communication. The basic idea of our communication was relayed accurately by my post and all your doing is giving it word for word. That is not misrepresenting. There was no misrepresentation at all. What an odd response that is of yours.

so... it isnt multiple accounts it is duplicate account fraud? Sorry for the misrepresentation

...........You don't understand how you say 'evidence of duplicate account fraud' with no specifics as to what that means or what evidence they have (none that is accurate I can assure you).
That is baffling to me. That is, in fact, Vague. You gave me not much more info than the casino's lame generic email saying that they were keeping my money. There is no specific explanation, thus it is vague.
It is also vague because I am asking what is wanted from me to show that I am not fraud, duplicate or any such thing like it. You simply say that the onus is on me to disprove it but you don't tell me how or what is needed from me. That is all vagueness. So, in fact, not specific at all.. but very, very vague.
Look, Unless you supply specifics, it is vague. If you don't supply specifics, then it is NOT specific.
You ask how I get "supposedly"... and that is because I have no proof that you sent the email along. Of course, I trust that you did but since I don't have actual evidence of such a thing I say supposedly because I am supposing it to be true. Supposing is like assuming where I am from.
Perhaps we have a dialogue issue and are from different countries and have subtle differences in what words mean because I am truly baffled by your reply here. We obviously have differences of definitions of the words specific, vague, supposed, misrepresent and other words as well.
I again thank you for your involvement. I hope you are/were not offended by my post... however, the words that I used were accurate and nothing was misrepresented as the words definitions from my area of the world.

[spiderlegz]

Most that CDS could do IMO is get the deposits refunded.

I know Lock confiscates the deposits when they think you have multiple accounts. They are probably right in many cases but its usually based on circumstancial evidence so the deposit confiscation is something I simply cannot agree with. Innocents do get caught.

In most cases they cant prove without a doubt that the player is quilty, its not like the player can go to court over it. Thats why its a standard to refund the deposits, take a vig if you want but never confiscate the whole deposit.

This is the main issue for me at Lock. They do seem to have some nice features coming that would appeal to me but I personally cant support what I described above.

The OP may well be guilty of having multiple accounts but he may be innocent as well.

[smittytime]

To the OP:

I look at these two quotes:





Why don't you provide the info? Is it because they don't answer you? Max is pretty clear here, he can't do anything without your proof.
If you have sent them proof and they are not responding maybe you can send it to Max?

What proof do they want? That is what I am saying here. I am telling them that they can have ANYTHING that they want. I have already sent them a fax form, picture ID and utility Bill and had all of that approved way back in February.
What I am saying here is that I will send them MORE proof if they like... I just need to know WHAT it is that they want. I need to know HOW do I prove to them that I am me and that I don't have multiple accounts. I am willing to do whatever they want but I don't know what they want because it has not been communicated to me. I HAVE communicated to them my willingness to give them whatever they need.

[smittytime]

Dont wanna be a spoilsport but if Bryan and Max consider the 'multiple account' stuff overwhelming it is higly unlikely that you will find luck with CDS.

Out of interest, were the winnings generated from a deposit with bonus?

Thank you chuchu59. That is my fear as well.

Yes, I used the Tuesday Blackjack bonus. I deposited $120 USD and when I was finished had way over 2k in my account after a great run. Then next day I had an email from them saying that my account was locked and money confiscated (to paraphrase).

[smittytime]

They have reason to believe you have multiple accounts - or you're associated with a fair number. My suggestion is to contact Central Disputes here:
http://www.centraldisputesystem.com/

They will be able to get to the bottom of this.

Thank you. I will follow your advice


.... (keeping my fingers crossed but doubting they will be brought to justice on this)