Kildare VS Mayflower Casino

[Kildare]

As is often the case this story starts with a bonus I recieved an e-mail with a $5 free chip (quite low but I had some time so gave it another try there)
I played with the bonus and at the end of the long playthrough 99x I had won about $250 Maw withdrawal for their free chip is $100
I tried to withdrawal and was told that I could withdrawal to click2pay by live chat but there was no link to withdrawal to click to pay. I then asked live support to send me an e-mail about how this could be done. They said choose another method and write in the comment box that you prefer payment to click2pay... there was no comment box
So I tried to deposit perhaps stupidly
When I deposited (and here is the root of the dispute)
I was automaticaly given a 400% bonus to my deposit. $25+400%= $125
but the free spin cash disapeared.. this may sound like the dispute but it isnt it gets worse
Live support said that indeed because I had not withdrawn before making a deposit that the system did this automaticaly
I was not very happy about this but saw that I had $125 and better off still than when I had started and still wanted to play
Next step for me was to read the new terms and conditions and to recheck the info with live support
Live support conferemed that I had $3000 of playthrough to do
So I got to spinning the reels
I had almost run out of cash when suddenly I hit a jackpot on a machine and it shot my winnings up to about $2500
and this point I checked with live support again about the remaining playthrough required
I still had quite abit to do but at the end I was left with just over $2200
Max withdrawal from the casino is $1500 per week
with still no click2pay option in the withdrawal menu I checked again with live support asking if it was possible they conferemed and I used an old netteller account that I had (never used because my bank blocks them for some reason) and asked live support to see if it could be moved to click2pay
All looked good until the next day when the finance department wrote me to say that my withdrawal had been declined because I was playing on the free chip
and that I was trying to defraud the casino.I was shocked one because I had very vigilantly followed the terms and asked many questions to live chat.
They took my balence and put $100 pack into my account saying that this was all I was allowed for the free chip.
(free chip that both me and the live support didnt think I was playing on)
several e-mails to the finance department and 2 phone calls to managers in the casino (based in the UK) latter their possition is that mistakes were made on both sides and that they could offer me $300 to make up for the confussion. I refused saying that this was not fair because I clearly had followed the rules in the terms and conditions and had also been told that I was playing another kind of bonus from live support. They said "No live support made mistakes in telling you that they are new and not trained" I replied that is your problem to fix not mine. I asked them to make me a fair offer and that I would try to work with them but as of this writing $300 is the best they will offer and only under the condition that I seek no further action.
Here I think is the key to their lies... the reversed $100 to my account which they say includes my deposit however when the sytem reset my balence as I said before it was $125
So I guess even their software thought I was playing another bonus

[rockycatt]

they;l get there's what goes around comes around the states will be opening up soon then those bad evil ones will go under

[vinylweatherman]

As is often the case this story starts with a bonus I received an e-mail with a $5 free chip (quite low but I had some time so gave it another try there)
I played with the bonus and at the end of the long play through X I had won about $250 Maw withdrawal for their free chip is $100
I tried to withdrawal and was told that I could withdrawal to colicky by live chat but there was no link to withdrawal to click to pay. I then asked live support to send me an e-mail about how this could be done. They said choose another method and write in the comment box that you prefer payment to click2pay... there was no comment box
So I tried to deposit perhaps stupidly
When I deposited (and here is the root of the dispute)
I was automatically given a 400% bonus to my deposit. $25+400%= $125
but the free spin cash disappeared.. this may sound like the dispute but it isn't it gets worse
Live support said that indeed because I had not withdrawn before making a deposit that the system did this automatically
I was not very happy about this but saw that I had $125 and better off still than when I had started and still wanted to play
Next step for me was to read the new terms and conditions and to recheck the info with live support
Live support conferred that I had $3000 of play through to do
So I got to spinning the reels
I had almost run out of cash when suddenly I hit a jackpot on a machine and it shot my winnings up to about $2500
and this point I checked with live support again about the remaining play through required
I still had quite abut to do but at the end I was left with just over $2200
Max withdrawal from the casino is $1500 per week
with still no colicky option in the withdrawal menu I checked again with live support asking if it was possible they conferred and I used an old Neteller account that I had (never used because my bank blocks them for some reason) and asked live support to see if it could be moved to colicky
All looked good until the next day when the finance department wrote me to say that my withdrawal had been declined because I was playing on the free chip
and that I was trying to defraud the casino.I was shocked one because I had very vigilantly followed the terms and asked many questions to live chat.
They took my balance and put $100 pack into my account saying that this was all I was allowed for the free chip.
(free chip that both me and the live support didn't think I was playing on)
several e-mails to the finance department and 2 phone calls to managers in the casino (based in the UK) latter their position is that mistakes were made on both sides and that they could offer me $300 to make up for the confusion. I refused saying that this was not fair because I clearly had followed the rules in the terms and conditions and had also been told that I was playing another kind of bonus from live support. They said "No live support made mistakes in telling you that they are new and not trained" I replied that is your problem to fix not mine. I asked them to make me a fair offer and that I would try to work with them but as of this writing $300 is the best they will offer and only under the condition that I seek no further action.
Here I think is the key to their lies... the reversed $100 to my account which they say includes my deposit however when the stem reset my balance as I said before it was $125
So I guess even their software thought I was playing another bonus

THEY screwed up, because their support was new & untrained. BLOODY TRAIN THEM then, BEFORE letting them loose on you customers, or maybe you (the casino) don't care about your reputation.

The ONLY proper resolution is to restore you to where you would have been had the mistakes not been made.

Firstly, pay the max withdrawal allowed from the free chip. Since the balance disappeared when you deposited, this should not cause any problems through getting mixed in with your deposit. Secondly, treat the first deposit & the 400% bonus under the correct terms. WR was met, and the jackpot was won. Providing the terms for this deposit bonus were not broken, this too should be paid. THEN they can start talking about $300 or whatever "goodwill gestures".

There is a service offered by this forum called PAB. Ideally, you should NOT have posted this story in the forum, but in the PAB form. This would have increased your chances of getting your $2200, because the casino would have more incentive to resolve the issue BEFORE it hit the forums. This incentive has now gone, and makes PAB more difficult. You should still submit one, using the instructions given in your forum "welcome pack", posting NOTHING more on this until your PAB is either resolved or rejected.

The casino seem already to have admitted liability on their part, their case is therefore rather weak, a PAB would most likely have given you a far better outcome than the $300, and could still do so. There is still an incentive for the casino, which is NOT to end up the subject of a "Casinomeister warning" for non-cooperation, or taking an unreasonable position on this.

Submit your PAB right now, and Max may be able to limit the public exposure by "hiding" your initial post to help suppress too much heated debate whilst the PAB is considered.

[Kildare]

saddly I found the PAB too late in my frantic and sleepless time since this all started. So I have bought all of the alt domain names... .biz. us. .eu .mobi .info .org and will go live with them later today giving warnings about their site if they still choose not to pay

[Kildare]

Update.... web sites are up
They didnt offer me my winnings but I think I may have them shaken ...because they just blocked my account and with deposit money in it...no e-mail from them and I called support and they told me I needed to call the US (from france) to find out why. Well I know why but I just wonder how they will justify the move...
On the web sites I stae my possition and theirs.. and I recommend that players shouldn't risk there money there .... but it is a fair account of what happened.
Are they thinking that I don't have the right to buy web domains that they didn't buy?
is this in their terms and conditions?
seems like they can play with our money but we can't play with them... not very good playmates
If you are keeping score here they have just taken $100 of money that they said that they owed me

[Roanan]

The .org site just got it's first hit

But you will probably now get bombarded with posts saying how bad that move was, but I personally have always believed that public shaming is the most effective form of punishment, so I give you a

[Nifty29]

The casino has definitely made a huge screw-up here. I cant see how they think you were using a free chip when you won that jackpot - it was a deposit bonus which should have been obvious to anyone looking at the back end. I would have suggested a PAB and maybe you would get your $2200, but you have shot yourself in the foot by posting what you did and THEN spending your own money (still cant understand that logic) on buying up domain names.

Even though they made a meal of the situation, it seems you were too impatient in the beginning, and its a mistake that many players make. What I mean is, if there was an issue with getting your $100 from the free chip paid out and you hadnt received it yet, WHY would you then go ahead and deposit??? It doesnt make sense. If the winnings etc had been removed from your balance FIRST before you deposited, then you wouldnt be in the fix you are in now. Maybe Im different, but I wouldnt have done anything until that free chip cashout was completed and I had the money in my C2P account.

I also note you didnt state the timeframe between when you asked for the $100 cashout from the free chip and when you deposited.

You could also have done a search for MAYFLOWER CASINO and seen this:

http://www.casinomeister.com/forums/...tml#post313045

Not exactly confidence building....and its Top Game...bleeeech

Yes, the casino is wrong, but next time you could make some better choices to help yourself avoid these problems.

[Kildare]

I agree that this post should not have been made by me before posting a PAB. Saddly I am new to the site and didn't see the PAB rules and this also wasnt my first stop (although it does appear to be the best player dispute site)
if I could go back in time I would know about this site first..
web site idea is an idea I got from the group the "Yes Men" www.theyesmen.org who target big business by setting up fake websites for companies that do wrong.. look them up they are very funny.
I happened to see that some of the domains were not taken when I was on whois.com trying to find out who the faces were behind the scam.
on other topics: time about a week
I didnt cashout because I was given false info from their live support about click2pay and they charge $44 to send a check/wire transfer My bank blocks neteller and I live in Europe so with $100 after all the chargers and changing the cash to Euro I would have less than $0
Anyway we'll see what happens
I doubt I will see my money but I will be a thorn in their butts for some time to come... Banner ads start soon

[LaHutti]

As much as I agree, that sometimes a bit of patience is good, I also think it's time, that someone grabs one of these croocked casinos by the balls, and shake them good. There are just too many of those out there, and to shed some light on them may be the way to go now, since they seem to be able to act as they see fit. I myself started closing accounts from left to right, and will keep doing so, until I (maybe) end up with a few, that I feel is playing honest (No bs when I want to cashout MY money, no cheating software, no bs "terms and conditions" ,lol,, that they can hide behind when they steal your money.). I appreciate the PAB system here, eventhough I've never needed it, sofar ....knock on wood, but as much as I appreciate it, I sometimes feel that we have to just shut up about what's really going on in this business, and kiss their @$$€$, or kiss OUR money good bye....It's just not right.
I ... In a strange way... admire the fact, that you won't kiss @ss, to get what's rightfully yours, eventhough I think your chance of getting your money is slim to none. But let them hang for a while, and let as many people as possible know, what kind of bs business theese croocks, and unfortunately many with them, are running....suits them very well IMO

[Kildare]

cheers M8