Vegas Regal VS kermfrog

[NicolasJohnson]

I can understand the feelings being shown to Kermfrog, but I ask that you please give him a chance.

I don't know him, but I know that we all go through phases. And while I know some would never be so outspoken as Kermfrog has been, I know I have had bad times in my life where I have acted rashly. I also admit that while we closed his account in line with our Terms and Conditions, it was unfair. In fact, that is why we have disabled our automatic duplicate account banning system.

And don't feel bad for me. I love my job. I have a mission to provide satisfaction. Sometimes it is harder than others. But I always love what I do and I'm confident that with my ability, and the resources behind me, we will provide satisfaction.

We will pay this player every last dime. No matter what he posts, we will pay. It would be rogue of us to do otherwise.

You guys must understand. I'm an American. I LOVE the attitude in service that exists in American culture. The 'customer is always right'. This can be a hard thing to live by. But I believe as a business, we must keep this mentality. It is the central point where we plan to distinguish ourselves from other casinos.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

[coxwel]

We will pay this player every last dime. No matter what he posts, we will pay. It would be rogue of us to do otherwise.

i totally agree! its just personal opinions discussed here by normal members but your opinion ( as casino rep)on this issue has to be professional without any personal feelings etc. thats how professional customer orientated businesses should act but in online gambling i personally think this is not always the norm.

to punish anybody for anything is never good solution but as a player you just sometimes shake ya head on some comments or posts in forums, iam sure you also do yourself but what counts is the way how you go along with issues and you seem to take your mission seriously so



cheers

coxwel

[vegetagirl2008]

Nicolaus I got to give to you, you are very generous and If were Kemfrog I would give you an apology for all the trouble I put you and your staff through. It only seems the right thing to do IMHO. No more on the subject from me.

[lauram]

And here some of us loyal players sit and wonder why it is we have to give dna samples to get a withdrawal from some of these casinos. The past few months I have not been around much to catch up on all the posts. But reading and catching up, there seems to be a trend with complaints. Sadly the ones that are complaining are the ones that know they are in the wrong. If you do not know if you have joined a casino, simple ask support to looking into for you.
I have gone through 4 computers since I started online gaming. So yes I myself have been guilty of multiple accounts. After the first omg did I do that you learn, and learn fast. If you have a account open and just reopened one, have one closed off right away with support. Or better yet get your account open, submit all your docs with a email stating, Looking forward to playing at your casino. Then wait till the docs are approved and then make your deposit. Not to mention at least with my email, it keeps a copy of all emails I have sent. This way if i lmy computer crashes my email has the info I need on casinos joined.
You should all know by now the casino sets rules on their bonuses. And a first deposit bonus is just that. A first deposit bonus, limit use from a single account made from the same location. We all like the free chips dont get me wrong. But when a player opens up multiple accounts just to try and cash out on these gestures, we will slowly see the free chips vanish. Not to mention, the throwing around of telling their customer service rep you will make posts at gambling sites. This is just a bully method and if I was running the casino, point blank you would not be paid. You will only get respect if you give respect yourself.

Sorry but I think you are wrong asking for your money, if you opened up more then one account. Take a few minutes and read some of the members posts, where they have deposited over and over again without a withdrawal.
And then asking for a small bonus and denied, only to read a multiple account user was granted their money for playing a free chip.

[jas2587]

he states that they say you are not at that casino but he asked for a Mrs Johnson so that is why support is telling him they dont know who he is talkin about

claude kermit keenum : connect me to mrs johnson
claude kermit keenum : or have mrs johnson call me at XXX-XXX-XXXXX to resolve this matter!! ((phone number removed by moi)
Xander: I'm sorry but we do not anybody here with that name, please reply to email you received from him

as for not answering could be not at home or screening their calls I think you have went well out of your way to make things right for this person

hmmm....I just might open a account with yas I havent decided yet I like your style you are honest an straight up
very rare nowadays


Cindy

[Nifty29]

Nicolas Johnson is a great example of a professional Casino Manager.

All Vegas Regal has to do now is reduce their payout times and they will be in the same category as SlotoCash who IMO are the best Rival around.

Kermfrog has shown before that he cant behave like an adult hence his reputation points. Nicolas is being a true professional here by even entertaining this players' claims.

[chuchu59]

Hmmm,

I asked for my latest withdrawal to be flushed and it was in my ecocard account in less than 12 hours. Nicolas, can you make this a standard time-frame

[kermfrog]

Thank you Mr Nicolas Johnson

You have Fixed this problem and agreed to send me out the 75.00 dollars won on a 15.00 dollar bonus coupan. You have gotten my attention and think alot of other players attention too. I would like to retract all negative comments made against your company and would like to say i am sorry for the things that i might have done wrong however i was not trrying to rip off anybody playing a 7.00 to 15.00 bonus over again. It makes me feel good that a big company like vegas regal would take the time to relsove this matter. Also a big thanks for all the useful post boards avaible. Now let me go have some fun and deposit some money and maybe even win a little money too. Thats what this should be all about

[same_old]

Thank you Mr Nicolas Johnson

You have Fixed this problem and agreed to send me out the 75.00 dollars won on a 15.00 dollar bonus coupan. You have gotten my attention and think alot of other players attention too. I would like to retract all negative comments made against your company and would like to say i am sorry for the things that i might have done wrong however i was not trrying to rip off anybody playing a 7.00 to 15.00 bonus over again. It makes me feel good that a big company like vegas regal would take the time to relsove this matter. Also a big thanks for all the useful post boards avaible. Now let me go have some fun and deposit some money and maybe even win a little money too. Thats what this should be all about

Kudos on the apology to Nick and just the general apology.

[NicolasJohnson]

Thank you Mr Nicolas Johnson

You have Fixed this problem and agreed to send me out the 75.00 dollars won on a 15.00 dollar bonus coupan. You have gotten my attention and think alot of other players attention too. I would like to retract all negative comments made against your company and would like to say i am sorry for the things that i might have done wrong however i was not trrying to rip off anybody playing a 7.00 to 15.00 bonus over again. It makes me feel good that a big company like vegas regal would take the time to relsove this matter. Also a big thanks for all the useful post boards avaible. Now let me go have some fun and deposit some money and maybe even win a little money too. Thats what this should be all about

Umm... why did you post that, yet continue to slander us on other forums?

This post is just to let the CasinoMeister people know that this person is trying to extort bonuses from us through threats. Just yesterday he started a new campaign of slander towards.

Since we have treated this player MORE than fairly and yet continues to post nasty untrue comments about us, I will post our latest conversation so the TRUTH can be known:

Hi Kermit,

You are threatening me. And very unfairly may I add. We gave you free chip after free chip. And you won. We are happy you did, we want our players to win on free chips, it is a great way to get word of mouth marketing and branding. Casino's that don't see that are short sighted.

Unfortunately you had duplicate accounts. Even though you did and we had all the right to deny your payout like 99% of online casinos would do, we still chose to pay you on the free chip. Now that you have been paid, and due to your type of play (i.e. Video Poker @ 99.94% payout) we decide to no longer give you bonuses (we continue to give most of our free chip winners more free chips and players on all forums can attest to that) but still allow you as a customer, you threaten me that if we don't give you bonuses you will slander our name on the forums.

That is not good behaviour Sir and we will not tolerate it. You are now banned for life from our casino. We do wish you the best in your life but we no longer wish to hear from you.

We have all the right to do this. You don't have a right to play at our casino. We have a right to admit only certain people, just like you would do if you had your own business. Now please don't contact us, or post about us. You will not get anything from it.

** I do retract about the customer part, I didn't see you played that deposit. Now that I see that, I see you were a customer, and for that I apologize, but we don't want to deal with you anymore.

Kind Regards,
Nicolas Johnson

HI Nicolas

I know that you have paid me the 75.00 into paypal thanks. However I am very confused by the other comments made by you!! I dont know where you are getting your info but it is wrong. I very rarely play video poker dont even like it. I play almost entirely slots. I went into history and couldn't even find what you are talking about video poker. Secound I did make a 25.00 dollar deposit with you guys so i am a customer but maybe you overlooked that too. (by the way i lost the 25.00). I am like most people and do not like being accused of things that are not correct so I will give you a chance to show me all this video poker play or tell me where i can go to see this because If you can then you have a major problem in your software! I know of course when you look at my acct you will see that i am not a poker player but a slot and keno player I dont want this to go any futher than this so can you please check this out and let me know. I would like to get to the bottom of this and find out where this video poker accusaction that is not true is coming from. Answer this for me and I will keep this on Private channels thanks and I look forward to your repley!!

Hi kermit,

We have paid you. Check you account. You will see $75 from xxxx@xxxx.com

Now, about bonuses, you will not get any from us ever. Not because of this incident, but because you only take free chips and you play Video Poker at a 99.94%

You aren't a customer (you've never paid us anything) just a smart person who knows how to take advantage of bonuses. And that is fine. But we are not in the obligation to continue giving you bonuses. If we did, we wouldn't be able to give bonuses to our real customers. We do wish you the best of luck.

Also, Tropicana is not related to us. If they choose not to give you bonuses, that is their issue. We never told them not to. Exactly why they are denying you bonuses is between you and them, we have nothing to do with it.

Kind Regards,
Nicolas Johnson

mr Johnson, I still haven;t heard anything from back from you since you told me that you could send the withdrawal out via pay pal that day.(two days ago) I told you then that would be fine. Yesterday I recieved confimation that all of my documents were finally received and approved and maybe that was the hold up. If so you should be able to get me my money thru pay pal today if there is a problem with that please let me know! Also i am still being denied access to all promos. Deposit match promos etc. Screen at vegas regal just says no promos avaible. Same thing at tropica casino and CS says that even though it is a new site they have done that because of this event. I hope you are going to fix this as well. Please contact me back as i feel we are close to having all this resolved. Kermfrog

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