Any problems at This is Vegas?

[heidisue76]

Hey guys,
I know I haven't posted in awhile, but I just have been so irritated, that I was afraid if I posted something, I would say something I would regret. Anyway, saying nothing hasn't gotten me anywhere, so I guess it doesn't matter. I was wondering if anyone has had problems at this is vegas? I have lost over $15,000 in less than a month betting pennies on a machine. That's not the issue though. I have e-mailed support at least 12 times with absolutely no response at all. I get no comp points, no bonuses, nothing. I got a 5% cashback on my losses, which totaled $600. That's how much I lost, lol. I'm just so upset by all of this. I've talked to support, and all they tell me is that my e-mails have been sent to management. I can't even get a person to tell me why I get no promotions at all. I guess it's my fault for playing there, but they were always a good casino before. I've tried to tell them, I would have had between 300 and $400 by now in comp points alone, for all the wagering I have done. Nobody wants to talk to me. I haven't gotten one word from anybody there in 5 weeks. I know the machine is random, and has a high variance, but that's a lot for anyone to lose, betting pennies. I just can't believe, being the reputable casino that they are, that nobody even cares enough to give me one response to my e-mails.
Heidi

[GGW Laurie]

This is just so unlike TIV in my opinion, whats going on with those folks over there now, no comps on that much playtime? I damn sure would be like you, pissed and upset, lets hope one of the reps from there will come on here and answer you question as id like to know about the comp issue myself.............laurie

[chuchu59]

Unanswered emails on comps is ridiculous. Have you tried live chat? At least they cant claim that they hadnt received your emails as you can always have the transcript.

The only issue I have with you Heidi is that you shouldnt shy away from posting these experiences. You can vent and we should know. Nobody can blame you for bringing this out into the open.

[heidisue76]

I've spoke with a rep on live chat almost every day. They tell me that there is nothing that they can do, the e-mails and live chat conversations have been forwarded to management, and they really can't understand why I haven't been contacted.

[heidisue76]

This is my most recent conversation with the live chat at this is vegas:


All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 24seconds. An operator will be with you shortly.
You are now chatting with 'Liz'
Liz: Welcome to thisisvegas Live Support. How may I assist you?
heidi: I still haven't gotten ANY responses to my various e-mails to management, and I went through another $500 today, on top of the $15,000 I've lost here in the last month. I would hope that after losing that much, I am eligible for a decent nd bonus. But, why isn't anyone answering me?
Liz: One moment please.
Liz: Your emails have been forwarded to management.
heidi: I know, you guys tell me that every night. Do they treat everyone like this?
Liz: I'm sorry you feel that way,i will make a note to management to contact you as soon as possible
heidi: It's been over 5 weeks now, 10 e-mails, countless times talking with you guys, you guys e-mailing them, and no response at all.
heidi: Everyone does that. They just don't respond.
heidi: Can't you give me anything?
Liz: I'm sorry we as support can't
heidi: Really? You have before.
Liz: That was before some policies have been changed
heidi: Since last night?
heidi: Oh well,
heidi: I'm just telling you that every rep that I speak to tells me they will contact management, and it does no good.
heidi: Have policies changed since last night because I posted on Casinomeister?
Liz: We do contact them for you
Liz: And i do see emails have been sent for you
heidi: Is it typical for them to take over 5 weeks to respond to someone?
Liz: No they answer normally 24 to 48 hours
Liz: Only on weekends it can take longer
heidi: I can't imagine too many more customers being as loyal as I have been. I can't imagine too many people have lost over $15,000 in one month, and keep playing.
heidi: Especially with no comp points or promotions at all
heidi: I really don't know what I'm expecting, I just though this is vegas would treat their players better.
heidi: Well they could at least e-mail me, even if it's to tell me to kiss off, at least I know they are taking the time to read my concerns.
Liz: You do have comp points you can cash in
heidi: Not according to my lobby
Liz: Sorry my bad it is indeed only 852
heidi: My comp points have not changed since the end of June. I have had 852 points since then. I've wagered at least $30,000, and haven't gotten a single comp point, that's what my compliant is
Liz: You need atleast 1000
heidi: I know, I should have like 30,000 to 40,000 comp points by now. I haven't gotten a single point in almost three months, and $15,000 in deposits
heidi: I get absolutely no rewards at all for being a loyal player
Liz: I can send an email about your comp points
heidi: I don't cheat, have multiple accounts, abuse bonuses, i don't even get any bonuses to abuse, but anyway, just a depositing player, and this is how I'm treated. $15,000 betting pennies in one month, and nobody can even take two minutes to respond to me, and let me know why you are treating me so badly.
Liz: Is there anything else we as support can help you with?
heidi: You can try, but it will do you no good. Tyrone did on Wednesday, and Don did yesterday, not to mention countless others, I still don't even get the courtesy of a response
Liz: Alright
Liz: I will try my best
Liz: Hoping you will receive a reply early next week
heidi: No, sorry to bother you. I just thought one of these nights someody would care.
Liz: Alright
Liz: Is there anything else we can do?
heidi: Nope

[chasinhos]

hmm.
umay want to stop depositing 500$ a day...that may get there attention

[bb28]

I apoligize if what I say next sounds mean or cruel, it is not intended that way but why in the world do you keep throwing money at them? Seems they are making it very clear that don't want to deal with you. You have a right to be pissed, but come on....you go back and spend another $500, that doesn't make any sense.
I'm sure they are more than happy to keep taking your $'s and it's your choice but $15,000 is a lot of pennies, well to me it is.

[missmichelle]

I wouldn't give them another dime. There are too many other places to play that would treat you so much better. What makes you stick with them? Look for another place off the accredited list. I wish you the best of luck wherever you play!

Michelle

[oldtrvlagt]

Slotocash may be the ONLY one I would put any money in to at this point.....the rest are clueless...IMO....

[GGW Laurie]

That was just about sorry, as far as customer support goes, i would have thought better of TIV.We have new Rival casinos springing up as fast as RTG casinos, seems to me TIV would want to keep loyal players happy and maintain their custom or atleast have the balls to answer a players emails, the comp issue still has me confused and i damn sure wouldnt let up on it one bit till its explained and fixed...........laurie