GoldenLounge VS Shmu800t

[Shmu800t]

[Max says: this player has attempted to blackmail the casino into forced weekly payments. Such activity is abuse of the forums and won't be tolerated.]

In short, I made a deposit planning to play without a bonus, 10% was auto credited , after I cashout my funds (bonus was cleared) they added bonuses in order to reverse my funds again and again, I agree to play more based on a good trust reached 14,000 but they never paid.

On 24.10.08 I played sign up bonus in GoldenLounge casino, it was 200 deposit for 200 bonus, so I played with 400. I played Avelon slot game



Avelon is 20 lines slot when the max coin is 0.5pound and the max bet is 200 coines (10 coins per line).



I lost the money.



Then after 6 days, on 30.10.08 I deposited 200 more and received only 20 pound bonus, that I didn’t ask for.



I play Avelon again and won.

I won 7000 pound, completed the rollover requirements for the 10% bonus and withdrew my winnings.



After couples of days I received mail that said that for unknown situation I still have 100 pound in my account. And if I would not clear that bonus the money that in withdrawal process will return to the casino.



So I played Avlon again and cleared the money, so I expected that the withdrawal process will continue normally.



After another some days I received mail that I have again money (100p) in my bonus account and that my withdrawal money returned to my casino account. And that I have to do wager 30 times the bonus before withdrawal.



I logged in to casino account and played again and won another 7000 pounds so in total I had 14000pound. I finished the wager requirement and withdrawal the money.

I played Avelon slot and maybe little DOBLE MAGIC slot (maybe not)



Double magic slot is three line slot with max 3 coins, every coin equal to 5 pound so max bet is 15 pound ( I always play max)…



Than after couple of days I received that mail that I played no risk game.

But slot Is very risky game or the riskiest game in the casino so that’s argue is ridicules

And that they returned my both deposits to neteller account and that they are not going to pay me the winning money





All the additional bonuses that they sent to the casino is only trying not to pay the money and you play risky games and did all the wager requirements

So you play by the term and condition but they behavior was not acceptable.


I pitched a bitch, at that time when I played many players complained and a warning was issued by Casinomeister, the wanring was withdrawn as I understand from the forum because they start to pay players who haad past issues, they never paid me.

I understand it is a big amount and understand the Casinoemsiter power is limited, but I don't understand why he removed the wanring against this bad casino.

Casinomeister emailmed me my case is closed and a warning was issued at that time of complaint due to the fact they were not willing to answer him at the Casino .

Not paying me blaming me (when they still answered to emails) that I am a bonus abuser is an unfunny joke.

[slotheadlizard]

That is a shame IMO. I hope you can get some sort of resolution on this issue. Sorry CM couldn't help, but as you stated he only has limited power. Good Luck

[Nifty29]

Well, either:

1. The casino has acted in a seriously rogue fashion,

OR

2. The OP isnt telling us the whole story.

I wonder which???

[KasinoKing]

Casinomeister emailmed me my case is closed and a warning was issued at that time of complaint due to the fact they were not willing to answer him at the Casino.

You don't say how long ago this was, but I think you should contact the CasinoMeister again by PM or e-mail and ask him nicely to have another look at this case.

I don't fully understand what you are saying in your post, but it definitely doesn't sound right!

KK

[maxd]

Basically what the OP is saying is that GL hasn't resolved their issue which dates back to last November here and goes a lot further back than that at the casino.

I'm not going to defend GL here but the OP has failed to mention that they have almost 200 accounts registered on the MG network. This _seriously_ complicates the resolution of any issue because it sets off every Risk and Security alarm bell in the system!

[ultra100]

After couples of days I received mail that said that for unknown situation I still have 100 pound in my account. And if I would not clear that bonus the money that in withdrawal process will return to the casino.

After another some days I received mail that I have again money (100p) in my bonus account and that my withdrawal money returned to my casino account. And that I have to do wager 30 times the bonus before withdrawal.

Than after couple of days I received that mail that I played no risk game.

Do you have those 3 emails? That would be interesting to see.

As Nifty29 said, if this is all the true, and you told us the whole story, casino acted in a very rogue way.

[Nifty29]

Basically what the OP is saying is that GL hasn't resolved their issue which dates back to last November here and goes a lot further back than that at the casino.

I'm not going to defend GL here but the OP has failed to mention that they have almost 200 accounts registered on the MG network. This _seriously_ complicates the resolution of any issue because it sets off every Risk and Security alarm bell in the system!

Interesting stuff Max. Considering the MG website states they have 120 casino licensees, that is a VERY important fact that the OP failed to mention.

So it looks like there IS another side to the story.

Time for the OP to be a little more forthcoming.

[Casinomeister]

Normal players have on average maybe up to ten or so accounts across the MGS platform. 198 accounts is a bit excessive - and like Nifty29 mentioned - there are only 120 MGS casinos.

The casino is adamant that this is fraudulent activity and violates their terms.

[deucebag]

Unless the player has multiple accounts at Golden Lounge, I don't see why this should be an issue.

I'm willing to bet they would not have given him back his deposit if he had lost.

[maxd]

Unless the player has multiple accounts at Golden Lounge, I don't see why this should be an issue.

Have a look at the T&Cs:

Promotion Terms And Conditions
...
17. We contribute to and make use of a shared industry database of promotion abusers and fraudsters. Individuals known from this database will not be eligible for any promotional offers and the casino reserves the right to lock their account and refuse access to the casino and void [sic].

Multiple accounts across the network would, in general, most certainly be a relevant issue if it becomes a factor in identifying a case of fraud.

As I recall the player also had multiple accounts at GL though there was only one account currently being used.

FWIW, whether there was fraud involved or not it was clear to me that the player had either been exceptionally ignorant of the casino rules or simply didn't give a damn. As I've said, all of this greatly complicates their claims against the casino.

I think it's also worth noting that GL seems to have been going out of their way to deal swiftly and fairly with the PAB cases that have come to us since the OP's issue was filed.