This casino was in the warning section. This casino was new, I can say now they were mixed up, lying, and seems to not know how to handle players.
The so called fraudster deposit 200 to play without a bonus 10% was credited, first cashout was of 7000 GBP (10% bonus), never paid.
Another cashout of around the same amount afterI played more was also denied, the fraudster was required to play more.
Then I withdrew 14,000 GBP and I wait for my cashout to be processed.
They were happy to let me deposit, add bonuses again and again, answering to my emails, when I won they stopped being nice to me and never paid.
The casino always lied in emails they sent, to Max, to me, all lies.
Again the facts I mention can be checked, including their facts like the story about 198 accounts and the other story of 110% bonus 110 bonus email they sent
I have been playing in casinos before and didn't start to gamble online yesterday, I had only one problem and it was with Goldenlounge that again I mentioned was in the warning section until not long ago
Here are some more emails for everybody to judge:
Ooctober 25 2008
Dear M,
Thank you for playing at the Golden Lounge Casino!
As a valued player, I have a special offer for you.
Upon making your second deposit, I will give you a 50% bonus up to 100 credits for you to continue to enjoy the best games around. And if using a web-wallet next time, you'll get an additional 20% bonus, up to 100 credits.
Good luck playing in our casino!
If we can be of any further assistance, please contact us and we will be more than happy to help you.
Kind regards,
Michelle
Golden Host
October 30th
Special for you only (time-sensitive)...
I trust you had a good week so far...
Just a quick update today on an amazing
promotion Golden Lounge is running this
weekend to turn your weekend into a winning
madness!
The promotion is called "Weekend Madness"
and you need to take advantage of it
immediately as soon as it begins on Friday
at 00:00.
You will get up to 200 bonus spins and extra
10% bonus on all your deposits during the
weekend.
Visit the banking page now and make a deposit
to begin warming up for the Weeekend Madness!
That's all for today...
Take care,
- Sophie
on the 31
Dear M
Thank you for playing at Golden Lounge.
I apologize for the inconvenience, but our system is experiencing some problems and somehow you were able to request your cashout.
However, cashouts cannot be processed if there are still credits in the bonus balance.
As you still have 110 credits in your bonus balance, your cashout had to be reversed back to your account.
I'd suggest you to try out our games until your bonus is back to zero, so that you'll be able to request your winnings withdrawal again.
I thank you for your understanding and please feel free to contact us in case you need any further assistance.
Warm regards,
Michelle
6-1108
Wagering requirements
Dear M
Your cashin was reversed back to your Golden Lounge account due to our terms and conditions.
In order to be able to withdraw your winnings you have to reach the wagering requirements that is 30 times the bonus amount. Your bonus balance should be equal to zero. You still have 100 pounds in your bonus balance.
For further information go to:
http://www.goldenlounge.com/terms.asp#Bonus
Warm regards,
Rose
Golden Host
18-11-08
Dear Mr. M
Thank you for contacting our customer service support which I am sure
gave you the best answers you can probably find around the gambling
industry .
After carefully reviewing your Golden Lounge account and your gaming history within the microgaming network,
there was a negative review from our peers apointing your accounts within the network as promotion abuser.
We've identified that, when you played at Golden Lounge, you placed high bets on each of the slot games,
which is also considerate irregular game play.
With that information, we then decided to refund your original deposit of 400 pounds to your neteller account
and your winnings were confiscated.
As we do comply with Gambling regulation , I do encourage you to send your
dispute to Kanawakee Gaming Comission (our regulators). In case they will find us wrong and
that we took advantage on your behalf , your money will be refunded asap.
I wish you all the best.
Sincerely yours ,
James T. King
Head of Finance and Risk
The large bets excuse is not relevant, there was a deposit of 200 and a bonus of 20, the 10% was credited automatically, how can I abuse such a bonus in slots only, I play slots and I like to win big or lose it all, this is why I deposit again and again in a casino I trust, Micorgaming casinos were reputable at that time, why wouldn't I be sured I will be paid ?
I played more, I knew the casino was overwhelmed from the big win and I was stupid and give them extra play again and again and won another 7000 , what bonus abuse are they talking about ? I am not well known at the Microgaming network, I found 14 welcome emails from microgaming casino, I can have more, I still play at Microgaming casinos and my account was opened and I get paid when I win.
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