GoldenLounge VS Shmu800t

[Nifty29]

I think it's also worth noting that GL seems to have been going out of their way to deal swiftly and fairly with the PAB cases that have come to us since the OP's issue was filed.

Speaks volumes IMO

[Shmu800t]

Just a quick note, Max, the casino is not telling the truth ,I do not have 200 accounts at the Micorgaming Network, not even half.

I will come later with details and emails they sent me

I bet they did the same trick to other players who might read this thread, please reply if Golden Lounge added bonus to your account and ask you to reverse your withdrawal and wager more

[Seaman63]

I did not recieve funds that I have won following the rules:

I signed up via an affiliate who offered a 50 freespins promo, I think it was at Isis slot.

I did well and won 31.96 credits from these freespins.
My freegames winnings of 31.96 credits were credited to my bonus account correctly. So far, so good.

After this, I fulfilled the wagering requirements about 30x wagering the bonus amount of 31.96 correctly and won 650.00 credits while fullfilling the wagering requirement.

The amount of 650.00 showed as cash balance after fullfilling the wagering requirements.

The withdrawal of my winnings was denied by the Casino because they told me winnings from freespins can never been withdrawn and they moved the 650.00 into my bonus balance again.

Needless to say that I lost everything while trying to fullfill the wagering requirements of 30x 650.00 again


This happens at dec. last year and they never offered any solution about that issue.
Unfortunatly I made the fault to play the 650,00 again to fulfill the WR´s.

From my experiece..stay away from Golden lounge.

[Shmu800t]

[Max says: this player has attempted to blackmail the casino into forced weekly payments. Such activity is abuse of the forums and won't be tolerated.]

After I managed to withdraw my winnings of around 7000 GBP that were played with a 10% auto bonus they sent this email, it is obvious they are not telling the truth about the system fault letting me to withdraw, they just added this 110 bonus after I withdrew my funds or something like that

this email was sent on the 31/10/08

Dear M,

Thank you for playing at Golden Lounge.

I apologize for the inconvenience, but our system is experiencing some problems and somehow you were able to request your cashout.

However, cashouts cannot be processed if there are still credits in the bonus balance.

As you still have 110 credits in your bonus balance, your cashout had to be reversed back to your account.

I'd suggest you to try out our games until your bonus is back to zero, so that you'll be able to request your winnings withdrawal again.

I thank you for your understanding and please feel free to contact us in case you need any further assistance.

Warm regards,
Michelle
Golden Host


After I wagered more(stupid step) I cashed out again, then they sent another email with a new 100 inside my account(those things can be checked in the playcheck, the casino never denied those facts, crazy as it sounds this is the truth although long time passed I do remember)

So on the 6/11/08 this email was sent

Dear M

Your cashin was reversed back to your Golden Lounge account due to our terms and conditions.

In order to be able to withdraw your winnings you have to reach the wagering requirements that is 30 times the bonus amount. Your bonus balance should be equal to zero. You still have 100 pounds in your bonus balance.

For further information go to:

http://www.goldenlounge.com/terms.asp#Bonus

Warm regards,

Rose
Golden Host



And I gave the slots a try and won more, this time ending 14,000 GBP which wass never paid


Regarding my other accounts at the Microgaming network, I have been playing for along period of time, I will have to check into it further but I think I played in less than 30 Microgaming casinos at all time, I will come with the exact number hopefully later, no problems with any casino all of my accounts are open in the Microgaming Network

[vinylweatherman]

Why should it be a problem. I have MORE than the average number of accounts across the network. Naturally, I only have ONE account at any ONE MG casino.

There are easy explanations for accumulating so many accounts over time. Casinos NEVER see their LOYAL players as an asset. Play for a year or two, and you get forgotten, but new casinos come on the scene all the time, and it seems easy to reach VIP status.
There are also many groups that SPAM THE HELL out of their players to join one or more of the other casinos in the group. Remember Trident Lounge - leave the site, it threw a "have you tried King Neptunes" pop-up, and vice versa for when leaving the King Neptunes site. Casino Rewards is another, they are not happy till their players have tried every one of their 14 or so casinos, and even when they have, the invitations STILL come pouring in.

If I am reading this correctly, Golden Lounge are simply adding extra bonuses into the accounts of winners, and then using this as an excuse to pretend the player was mistaken about having reached zero bonus balance.

If this can be proven, (Playcheck might achieve this - this is where you can get details of bonuses added, and it is easy if this happens outside of a session of play).

Another bit of BS from Golden Lounge seems to be their declaration that players flagged on the database are not permitted bonuses, yet the complainant was granted THREE bonuses throughout the unfolding of this tale.

The complainant gave an account of ONLY playing slots, yet the casino is claiming bonus abuse. Rubbish, it is either FRAUD (multiple accounts & playing only slots), or it is bullshit.

Today I was SPAMMED yet again by Golden Lounge, and they moan about players having too many accounts across the network Players would average fewer accounts if casinos:-

1) Stopped SPAMMING uncontrollably (many DO eventually give in & try a free chip/bonus)

2) VALUE your regular players, so they don't start looking for greener pastures, and increasing the average number of accounts per player.


I have noticed that a number of casinos where I have played regularly for YEARS seem to have decided this past couple of months that I no longer exist - familiarity breeds contempt it seems, and I am in need of a desktop overhaul.

There are a number of MGS casinos that seem VERY desperate to "poach" me, I have snail mail CDs aplenty (which I have ignored). Well, make your damn minds up, either you want players to try (and hopefully stay with) as many casinos as possible, or you want players to stick to around a dozen for life and just chuck all those shiny CD Frisbees over the fence.

[DiamondGeezer]

This is SCARY.

If an MG casino can add bonus to a player's account like this then it is a very serious incident. Hopefully there is some kind of audit check to ensure casino's can't do this to player's accounts or we may never be able to cash out again.

I don't see what relevence the alleged multi accounting has to do with this adding of bonus. If the casino was sure the account was fraudulent they could have locked it in the normal manner. This adding of bonus suggests they weren't convinced themselves so were hoping the player would lose the balance and the problem would melt away.

Believe me I am no fan of multi accounters. But if an MG can get away with adding bonus funds to a players account and they get away with it then others could try this tactic too.

[funeral979]

Any news on this?

[Boris303]

IMO you shouldn't have to wait until you withdraw to be labelled a bonus abuser and then have your withdrawal stopped, this works to much in the casinos favour, as you may never manage to withdrawal at all and in that case the casino just takes your money.
There's probably more going on here than we know, but in essence this is a problem the casino could have averted before the player even deposited, so therefore it sounds like the casinos one im going to steer well clear of.

[Shmu800t]

No news. I am in process of PM with Max.

I checked my records and could find 14 welcome emails from Micorgaming casinos, I would assume I have less than 20 accounts in the microgaming network at all time.

There were 3 withdrawals, at the first two they added bonuses AFTER I cashed out. The first cashout was made after I played a 10% bonus that was credited auto.

All of these figures can be seen in Playcheck and Transaction details, the only problem they closed my account, does anybody know if I can get the information using a microgaming website if I have the account at Goldenlounge and Password ?

[funeral979]

Normal players have on average maybe up to ten or so accounts across the MGS platform. 198 accounts is a bit excessive - and like Nifty29 mentioned - there are only 120 MGS casinos.

The casino is adamant that this is fraudulent activity and violates their terms.

So why did the casino not state this in the beginning? They must have been looking closely at his account in order to keep adding bonuses and then say they haven't met the WR. So I am sure they were well aware of how many accounts they had at other MG casinos. GL probably thought this wouldn't hold water at first so simply preyed on them hoping they would lose with all the additional WR tacked on. Unless there is more to the story, this is just BS.