CasinoLasVegas wtf

**elvispresley1** · 2nd March 2009, 06:01 PM

I have just been screwed out of 700$ by Casino las vegas. I had 2 pending withdrawals. One of 800 and one of 700 and i just received this email.

"Please be advised that your previous withdrawal of $700 was declined, Will.From your total balance $800 was approved as your withdrawal and the rest wereremoved in your account. This is as per casino management decision since youplayed on non allowed game, which is Roulette, using the bonus that youpreviously received."

This is completely ridculous. Ok i had played roulette with the bonuses but I made the wagering requirements of 1687$ which they requested at blackjack. After i made the wagering requirement I received this email.

"Hello Will, This is Lotus from the Casino Las Vegas Support Team. We are glad to inform you that you already met the wagering requirement forthe bonuses that you received. You may now make a withdrawal request at the cashier and choose your preferredpayment method. Congratulations!"

So, they accepted that I reached the wagering requirements and said I could withdraw, now they are going back on this. I dont think theres anything in their terms and conditions where you cant play roulette along with other games when u receive your bonus... Whats my play here folks? Am i just fecked? Can ye help me? Any good followup emails I could send?

**Casinomeister** · 2nd March 2009, 06:21 PM

Please refer to the forum rules when it comes to posting complaints - thank you.

**UKDafoe** · 2nd March 2009, 06:48 PM

File a dispute with Playtech. From what you've posted, it seems pretty clear they are violating their own ToS or just have really bad support that made you violate them. I think Playtech should make them pay you though provided you played roulette only after meeting the WR on an allowed game, like you said.

http://www.playtech.com/html/index.p...player-inquiry

**Casinomeister** · 2nd March 2009, 08:19 PM

I've given the member access to post in this thread.

**vinylweatherman** · 2nd March 2009, 09:46 PM

This is unsafe. NEVER play a "restricted" game AFTER taking a bonus, and BEFORE ending the "contract" by withdrawing or busting. While it is a plain STUPID policy for a casino to require you to withdraw, and then immediatelly deposit again without a new bonus to play "restricted" games (it costs THEM more in fees), many of the shadier casinos will use this quite sensible shortcut as an excuse to screw a player out of winnings.

IF you placed a very large evens roulette bet whilst still having unfinished WR, this is a known "advantage play" method, and is so well known by casinos that there is a 99.9999% chance you will be "busted". Funnily enough, the same play can be done with Blackjack, but this seems to be an allowed game. More nonsense from the casinos who seem to have this highly illogical fear of Roulette, a game with a far higher house edge than Blackjack, and that offers no more opportunity than does Blackjcak for this "advantage play" method.

This is the same kind of illogical nonsense where casinos won't let you reverse a withdrawal for a promotion, but insist to deposit afresh (fees for them to pay) whilst leaving your withdrawal to be processed. Other casinos, on the other hand, have decided to offer players special offers on reversed withdrawals.

**elvispresley1** · 2nd March 2009, 11:20 PM

Would this only happen at playtech casinos do ya think? It doesnt seem to make much sense. This basically means you cant play roulette on bonuses. Such bad etiquette as well asking me to clear wagering requirements hoping ill lose, and this failing, cancelling my withdrawal anyway. the 800 was a withdrawal after i removed bonuses so thats why that went thru grand it seems. But surely after I remove bonuses on my account after the hassle, they should realise that im not a bonus hunter? So, do I have no chance here? I contacted playtech as well. Also, casinolasvegas have not offered me a return on the intial deposits from which I received the bonuses, should I ask for a refund of these?

**kmay87** · 2nd March 2009, 11:25 PM

As vwm said, the act of getting busted from a bonus by playing an 'illegal' game after clearing the wagering is nothing new. It's never a good idea to do this. Even when you might well have had cleared all the wagering, and had this confirmed by support, if you want to play one of those games, withdraw what's in the account and then redeposit. If you use an online wallet like Neteller or Moneybookers, this could just take a matter of minutes! And it would save this from occurring again.

**elvispresley1** · 2nd March 2009, 11:40 PM

Originally Posted by KMAY87

As vwm said, the act of getting busted from a bonus by playing an 'illegal' game after clearing the wagering is nothing new. It's never a good idea to do this. Even when you might well have had cleared all the wagering, and had this confirmed by support, if you want to play one of those games, withdraw what's in the account and then redeposit. If you use an online wallet like Neteller or Moneybookers, this could just take a matter of minutes! And it would save this from occurring again.

I do use a moneybookers account and thi is what i tried to do....

**kmay87** · 2nd March 2009, 11:54 PM

Perhaps I am reading your post wrong then. But I read it that you took a blackjack bonus, completed the wagering and had this confirmed by email, then played roulette and later requested a withdrawal. Support then told you that you played an illegal game and thus wouldn't receive your withdrawal. Feel free to correct me if I'm wrong

Was this a sticky bonus? If they take it back if and when you complete the wagering, then even though the wager requirement may be x, it will usually be worded to the effect of 'you must wager a minimum of x times the bonus before you are able to make a withdrawal'. Therefore, although you met the WR, when playing roulette you were still playing with the bonus because you hadn't made a withdrawal and therefore the bonus was still active.

**elvispresley1** · 3rd March 2009, 05:57 PM

Originally Posted by KMAY87

Perhaps I am reading your post wrong then. But I read it that you took a blackjack bonus, completed the wagering and had this confirmed by email, then played roulette and later requested a withdrawal. Support then told you that you played an illegal game and thus wouldn't receive your withdrawal. Feel free to correct me if I'm wrong

Was this a sticky bonus? If they take it back if and when you complete the wagering, then even though the wager requirement may be x, it will usually be worded to the effect of 'you must wager a minimum of x times the bonus before you are able to make a withdrawal'. Therefore, although you met the WR, when playing roulette you were still playing with the bonus because you hadn't made a withdrawal and therefore the bonus was still active.

Ya i played roulette during the meeting of the wagering requirement. Would this happen at all casinos? Should i ask for a return of the deposits which earned the bonus? As per their condition...

"The casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the bonus is wagered on the above games, before the wagering on allowed games is completed fully."