GoWild casino: problems

**Pinababy69** · 26th November 2008, 03:38 PM

So that makes three cases now, on this forum anyway.

Offtherecord, are you going to Pitch A Bitch? Before contacting Mastercard? Ether can't PAB as he has previously used the service already, although I wish that Max and/or Bryan would reconsider in this case. This casino is brand new, and as such, hasn't had a chance to be accredited, rogued...nothing. Being an MG, I'm sure there was a level of trust on the part of the player.

The other player Artico, hasn't been back in a couple of days. If you at least PAB Offtherecord, then maybe we can get some more info on what criteria this casino is using to come to these determinations. Also, there is the chance that Max/Bryan can talk some sense to these guys, and explain to them how detrimental a rogue listing (should it ever get that far) here at CM, can be.

The service is free and you have nothing to lose.

**Jasminebed** · 26th November 2008, 03:46 PM

Pretty much every Terms and Conditions I have read prohibits players that have chargebacks AT ANY CASINO. Offtherecord, you could find yourself unable to play anywhere on line. Since they have at least refunded your deposit, I do not know if this is really the appropriate course of action.

Please consider using the Pitch-A-Bitch service here instead.

**offtherecord** · 26th November 2008, 04:23 PM

For various reasons I have changed my previous decision to not PAB and am going to file for a PAB - and if it only leads to this being fully investigated by a neutral party.
Therefore I have edited my post above and am going to not publicize any further details until appropriate.

**maxd** · 26th November 2008, 05:14 PM

FWIW, one PAB has been filed and I'm expecting another from offtherecord shortly. That should get us started.

**Jasminebed** · 26th November 2008, 06:36 PM

It's a shame things seem to be going that way for GoWild. They had such courteous and well-trained CS. Looks like that fine bunch will be looking for new jobs soon. And usually honest people have a hard time continuing to work for employers that are dishonest.

**damo10** · 30th November 2008, 05:12 AM

Hi guys,
I am also having trouble with this casino. My friend recommended that i PAB. I will do that now. I understand that i can't really talk about this issue publicly if i want to PAB

**maxd** · 30th November 2008, 10:01 AM

Originally Posted by damo10

Hi guys,
I am also having trouble with this casino. My friend recommended that i PAB. I will do that now. I understand that i can't really talk about this issue publicly if i want to PAB

I have received your PAB and will process in on Monday (the others have alredy been submitted).

As to the "can't talk about it" thing, here's a segment of the Pitch-A-Bitch FAQ pertaining to this issue:

Q: I have already, or would like to, post about my complaint on the message boards. Is that a good idea?

A: Generally speaking, no, it is not a good idea. It's a long story but it boils down to this: a PAB is a private negotiation process and it works because it gives the casino people the best possible opportunity to resolve your issue calmly and fairly in talks with professional industry people without the burden of external pressures or influence.

A message posted on the boards is quite the opposite situation in that it creates a very public public-relations issue that the casino people generally feel forced to contain, or ignore, as best they can.

Because of the pressures involved a forum post on a given issue will usually derail any PABs that are in progress on that issue, and this is why we advise that forum posts be withheld until the PAB process has had a chance to run it's course.

(Source: see here)

I should add the following (since added to the FAQ):
We reserve the right to discard any PAB that where that same issue has been posted to the boards. This relates to threads started by, or contributions to other threads by, the person who filed the PAB. This applies equally to posts made before or after the PAB was filed.

In other words in the case where the material was posted before the PAB was filed we will determine whether those posts would damage or thwart the PAB process before we decide if we will proceed with the PAB. In the case where the material was posted after the PAB was filed there is a very high probability that we will suspend or discard the PAB at that point.

Once we indicate that we are finished with a PAB the person who filed it is free to post about the issue as they see fit (all the usual Casinomeister Forum Rules are applicable).

**codrin999** · 2nd December 2008, 01:50 PM

Hi all,

I am a new registered member, but I visit the casinomeister forums frequently. Although posting about your issue is not a great start for a new poster, I would like to assure you that I have read all the rules and I will respect them...

This being said, I am another GoWild customer who yesterday got his account locked because of the infamous "bonus abuse". I have contacted customer support via e-mail and also Floyd, the GoWild rep, via PM here, and I have explained why I think their decision is wrong.

I have given them 48 hours to respond, and if no satisfactory response is given by Thursday, I will PAB, documenting my exact playing history backed with screen shots of my account history and of the terms that were valid when I registered (I feared this might happen reading the GoWild thread here, so I have taken some preventive measures).

I have nothing to hide and hope that my issue will be resolved without submitting my complaint.

Best wishes,
Codrin

**maxd** · 2nd December 2008, 02:23 PM

Originally Posted by codrin999

... I will PAB, documenting my exact playing history backed with screen shots ....

You are certainly welcome to PAB but please read the Pitch-A-Bitch FAQ first. In particular please note the following in the "Submitting a PAB" section:

Q: I have a ton of supporting material (emails, screenshots, chat scripts, etc) to support my claim. How much of this should I include in my PAB?

A: None of it, at least not at the beginning. Let us know you have it and we'll ask for it if we need it.

So please, note in your PAB that you have the screenshots but don't include them, or any other supporting materials, in the PAB itself.

Handling these materials can be time consuming and frustrating since 9 times out of 10 they are not required to properly present and pursue the case.

**codrin999** · 4th December 2008, 08:50 PM

As I haven't received any response about my issue from GoWild customer support or Floyd, I have submitted my PAB.

If there are any other details which need to be mentioned I'm happy to provide them.

Thank you!
Codrin