Originally Posted by
Roar
Betway customer service reps claimed, on complaint from a disaffected player, the bonus wrs could not be met from the cash balance. This was indeed extraordinary all by itself.
That Prime customer service reps have repeated the same hopelessly inaccurate bonus system
wr details as the Betway reps can not possibly be a coincidence. It beggars an explanation.
The identical "tech glitches" are disturbing on their own and raise serious questions as to how these 'tech glitches" can affect some but not other players.
But the combination of the "tech glitches" and the respective Betway and Prime customer service reps parrotting the exact same erroneous bonus system mechanics stretches even the most accomodating imagination.
It was unbelievable what Betway did. This repeat performance is deserving of very serious consideration and appropriate investigation.
The "tech glitches" explanation being trotted out simply won't wash.
>
Woefully inadequately trained CS is at the root of this, and is a persistent problem that simply will not go away. This time, cutting costs has blown up in the face of a couple of MG casinos as it has cast serious doubt on the statement that individual operators CANNOT tamper with the basic aspects of the software.
There is a BIG problem with the Betway explanation, they blamed THEIR updates for the failures in the bonus system, but we all know (don't we) that the CASINO runs on an MG server, and individual operators are not permitted to tamper with the settings. EZBonus should be working from the casino server and gaming records there, and the results displayed in the "bonus bubble" itself should reflect the actual up to date state of play.
Sadly, MG software is absolutely awash with bugs that have accumulated faster than MG can be bothered to fix them. One of these bugs can explain how it can seem that no bonus is earned. The local display of the bonus bubble can freeze, and fail to synchronise with the server, even though the actual balance is correctly shown. There are a number of loosely related bugs, one being where you are booted from a game with a casino error, yet you are in the lobby and find yourself still logged on to the casino - somehow the software thought the connection had been lost, but in fact it had not.
The ONLY way an operator can "tamper" with the MG bonus system is by changing the game weightings. It is possible for ALL weightings to be set to zero, which would result in no bonus ever being cleared, however much wagering is done. Many casinos have done this for some games, and Prime at launch did this to pretty much every game, only allowing for slots play to release the bonus at 80xB, and Blackjack at 800xB
Operators can also set different game weightings and playthrough for different accounts, normally this has been used to provide for lower WR on accounts of regular players while still protecting the SUB with higher WR.
I am quite astonished to hear that Betway are offering 100% to 1000 as an SUB, this seems pretty irresponsible, and is asking for problems of having a run on the casino if too many players win from it.
MG themselves have a habit of burying technical problems, probably due to the embarrassment factor, but this only makes things look bad when so many excuses of "technical problems" come out, with no real explanation of what happened, why, and why so often, and even with the same bug cropping up again and again despite supposedly being fixed.
Here are two major bugs that just crop up again and again like a bad penny, and MG must know about them by now, as they have been reported time and time again.
1) MPV tournaments. Game play abruptly slowed when a service update was applied. This lead to numerous complaints, many threads, yet we are STILL awaiting a fix for this to restore the swifter service we once had when playing these tournaments. MG have been busy releasing many new games in the mean time.
2) MG bonus system. Another upgrade introduced the "carry over bug". This is where a player busts out to zero on a bonus, and logs out. They return later and deposit cash onto this ZERO balance, only to find that some arbitrary sum has been recredited as BONUS, and thus has effectively held to ransom a portion of the newly deposited cash to an earlier WR.
This problem has caused a big stink in the forum, and so far many players have had to get CS to manually correct the problem.
So, the $64,000 question, WHY, in the last several months have MG done F*** ALL about fixing this bug.
Exactly how MILITANT will players have to get to persuade MG to pull their collective heads from their collective a***s, and start on a program of rolling out fixes for these bugs rather than just piling on more "weight" with new games every month.
Surely operators of MG casinos can now see how this lack of progress with bug fixes is causing THEM to be considered less than honest with their dealings with their players.
Had MG had a proper look at the bonus system last year when these bugs were being first reported, and fixed them, this thread's issue, and the problems at Betway, might never have happened.
It is up to the operators to lean heavily on MG to correct these problems, players do not have a say when it comes to reporting bugs directly to MG.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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