betfair bonus confiscation

[Froggo]

Several weeks ago, I joined the betfair sportsbook. I claimed the casino singup bonus and in a following week the cleensweep bonus. I then turned my initial deposit of £50 in outstanding £500(including bonuses) I felt that I ran out of luck so I requested withdrawal of whole balance.

I was then asked to send a few scanned documents. Afted the verification process was completed, I recieved following email:

> Dear Mr. Slivka,
> Thank you for replying back to us. I confirm to have received the requested
> documents. Your account is now active. Although I must give you notice that due
> to promotional abuse a bonus payout has been deducted from your balance.
> Kind Regards
>
> Verification Team
>
> verification@betfair.com
> www.betfair.com

It seems they stripped me of the £200 bonus because I won. Why do they offer the bonuses if they remove the bonus from your account anyway? And what is the bonus abuse? I sent them email saying that they have probably made a mistake.

This is what I recieved:

> Dear Jan,
>
> Please be advised that following an investigation into your activity in the
> Betfair Casino, we have concluded that your bets were carried out with the
> express purpose of abusing the bonus offered.
>
> This is in accordance to the bonus terms and conditions which stats that
> "Betfair also reserves the right not to pay any bonus to customers that it
> suspects to be abusing this promotion."
>
> Please be advised that you balance reflects your activity regarding your
> deposits and game play, minus the bonus amount.
>
> Kind Regards

This is just sick. I thought betfair is a reputable company.

[RedArmy]

Hi Jan,

I am sorry to hear about your troubles. Could you please follow this up with me?

I need a full breakdown of the incident emailed to me.

Cheers,

RedArmy

[Froggo]

I have just sent you all the relevant detail by email.

[tofu23]

Originally Posted by RedArmy

Hi Jan,

I am sorry to hear about your troubles. Could you please follow this up with me?

I need a full breakdown of the incident emailed to me.

Cheers,

RedArmy

A very quick response Red Army. Hope you can clear this sort of nonsense up just as quickly. Bet Fair are too good to go down this road.

.

[Froggo]

RedArmy, have you recieved my email?

[RedArmy]

Got it thanks. Will deal with this now.

RedArmy

[Froggo]

Has there been any progress?

[Froggo]

I have been reading the other thread about betfair casinos and I decided to give you little more information about MY case.

Firstly I used no bot. I though that only casino with bot are microgaming casinos, there is no autoplay option on chartwell, right?

Secondly my bet varied from 5 to 50 chips and my playtime never exceed one hour.

[maxd]

According to this post it sounds like we can expect RedArmy (the rep) back on the scene soon.

[lauram]

Ok I know this is going to sound like a dumb blonde question. (yes im blonde)
How do you use a bot in a casino. Wouldnt that casino pick it up right away that your using one. Just like if i log into my casino here and yes ive done this many times over and driven to my cottage and logged on it boots me off at home.
So wouldnt it just boot the bot out.
that sounded funny boot the bot out new slot idea. lol