Betway deceit

[betway support]

So in other words stick to a lower deposit of 20 or 40 then when they match this your playthrough for the bonus amount is easier. If you deposit a 1000 you have to lose that 1000 before your 1000 bonus is touched and you can withdraw, At least thats what im getting.

Hi lauram,

You don't have to lose any money before you withdraw but if you do withdraw you will forfeit your Bonus.

Depositing and claiming a $20 bonus is definitely much easier than a $1,000 bonus for obvious reasons.

We have a range of different players therefore offering a $1,000 Bonus appeals to their playing styles yet the conditions are equal regardless of the amount deposited.

I hope this explains it better

Regards,

betway support

[tofu23]

Hi again tofu23,

Please go to betway.com and look up the Welcome Bonus T&C.

The weighting of slots is indeed 100% but you will also notice there is a formula on the same page which explains exactly how points are calculated.

The weighting for all Roulette games is 10% as stated in the T&C, not 50% as you say above.

Please calculate your bonus using the table displayed and you will get the same result.

It was not the MG Bonus system that suffered any failure, it was ours. You wagered your money on the same day we did the updates therefore there was no way any agent would have known that the bonus system was dysfunctional.

All customer compensations are dealt with on a per case basis as was in your case.

You also received a surplus of $23 with your bonus as a goodwill gesture.

Terms and conditions of any form of Bonus are not subject to interpretation and should be followed as provided.

The agents that replied to you were simply quoting the same T&C as provided.

Best regards,

betway support

The Roulette weighting was 50% and I have a screen shot to prove it. I call upon you to present to this Forum the truth as to the exact day that the French Roulette T+Cs weighting was altered to a weighting of 10%.

Yet you continue to prevaricate.

Publically address the issue of the CSRs advice contined in the emails that emphatically claims that WRs can only be met by wagers drawn on the bonus balance.

I wagered money on the strength of that advice. If I had been properly informed that Betway had suffered a system failure I would have acted differently (taken my money and run).

Address the advice contained in the CSRs emails. True or False. Tick the box if you wish.

.

[Audioz]

* You make a first deposit (in this case we'll use a 100% up to $1000)
* You email bonus@betway.com with the words “Casino Welcome Bonus” in the subject field
* betway will match your first deposit with up to $1,000 in Bonus Cash
* This added Bonus cash is added to your Bonus Balance not your Real money balance
* Your Bonus Balance may not be withdrawn but your Cash Balance may be withdrawn at any time

Maybe you should quote the correct text from your site!?

Because i've found this:

"# You are not allowed to withdraw your initial deposit before you have played through the bonus.
# You have to play through your Bonus 30 times before you can withdraw."

[betway support]

The Roulette weighting was 50% and I have a screen shot to prove it. I call upon you to present to this Forum the truth as to the exact day that the French Roulette T+Cs weighting was altered to a weighting of 10%.

Yet you continue to prevaricate.

Publically address the issue of the CSRs advice contined in the emails that emphatically claims that WRs can only be met by wagers drawn on the bonus balance.

I wagered money on the strength of that advice. If I had been properly informed that Betway had suffered a system failure I would have acted differently (taken my money and run).

Address the advice contained in the CSRs emails. True or False. Tick the box if you wish.

.

Hi tofu23,

Please post the screenshot in this forum if possible. If indeed you are correct, I will compensate you accordingly.

Best regards,

betway support

[chuchu59]

Based on Tofu's version, surely someone in Betway goofed up. However, although wrong advice was given, playing French Roulette was a personal decision and while the casino may give out a free chip as a gesture of goodwill it should not be asked to refund the whole loss incurred in this game. I believe there were also other games like slots that also contribute 100% to the WRs so there are other alternatives to clear the bonus.

[maxd]

Please post the screenshot in this forum if possible.

Tofu, if you have problems posting that screenshot just email it to me and I'll see that it (a) gets posted and (b) gets forwarded to betway support. If that's the way to solve this let's do it and be done with it.

[uungy]

You can find it here, cached on the 12th May 2008
http://64.233.169.104/search?q=cache...ient=firefox-a

Google doesnt lie

[SlotMonster]

Just to make it easier

[SlotMonster]

And top part of their T&C

[betway support]

Hey tofu23,

With the evidence provided above, we followed up an investigation.

It turns out you are right. Weighting was indeed 50% when advertised.

The page displayed above is a cached version and belongs to our old system, therefore, we apologize for the inconvenience caused in this matter.

Once again, we thank all participants of this thread for all the input and suggestions.

tofu23, please be advised that we have credited your account with the missing $20

Regards,

betway support