Interwetten confiscating winnings

[vinylweatherman]

Perhaps they thought this was in LGA's court - I don't know. I do know that Interwetten was in the process of being reviewed for approval.

eCogra should get out more!

They may have fulfilled all the criteria, but to issue the seal while this issue is going unresolved is the worst possible PR for an organisation that is being heavily critisized in some quarters. Often this seems to be down to them taking as gospel truth the story according to the casino, and ignoring the player's side altogether.
Despite this, eCogra's own account shows that over 50% of disputes are resolved in favour of the player, which has to be a damning indictment of the ability of the casinos themselves to get it right before eCogra has to be dragged into an issue.

Since Interwitten have the seal, perhaps these players should now complain to eCogra and see what they have to say.

If Malta is indeed just another Kahnawake, they are far more dangerous because their being in the EU makes them automatically regarded as "top class", by default, and they could destroy the credibilty of the industry if they regulate so badly that the EU itself is forced to intervene.

[Casinomeister]

Got a reply from Malta. They said that they did email me - but apparently I didn't get it.

Further - not all of the players who have complained in this thread or PABd have submitted anything at the LGA. What's up with that?

Max and I spend hours dealing with this crap, and for what? Thanks guys - not. Like they say, if the shoe fits....

The LGA said that Interwetten had paid a number of the affected players, but had specific reasons not to pay the others - which I guess means some of the people posting here had invalid complaints.

[Duncan Disorder]

Well, this promotion certainly panned out as described by the players on this thread. I am still awaiting a reply from the LGA to my complaint, one way or another. If there are specific reasons not to pay some of the players - I am one of them - would it be beyond the LGA to tell the players that and the reason why? One possible reason players have heard nothing is a problem with their email system - but I got an automated reply from them every time I contacted them.

If nothing else, the LGA haven't covered themselves in glory with all this.

[Ferretktf]

Got a reply from Malta. They said that they did email me - but apparently I didn't get it.

Further - not all of the players who have complained in this thread or PABd have submitted anything at the LGA. What's up with that?

Max and I spend hours dealing with this crap, and for what? Thanks guys - not. Like they say, if the shoe fits....

The LGA said that Interwetten had paid a number of the affected players, but had specific reasons not to pay the others - which I guess means some of the people posting here had invalid complaints.

I have e-mailed the LGA multiple times and have not had the courtesy of even one single response from them.

I have had no communication from Interwetten either. I must have sent over 20 e-mails before giving up on that route - not one got answered after the initial "technical fault" excuse.

No one has given me any reason why they are not paying me and I don;t quite understand what you mean by "invalid complaints" with a rolleyes after it?

Given that you have elicited some response from the LGA, are you either able to :-

a: Confirm that they are investigating my personal case

or b: give me your contact so that I canmake contact directly - ideally a phone number



This is most frustratring for me as I am caught between a rock and a hard place - I'm told I need to wait up to 3 months for the LGA to look at a complaint -- but I don't know if they ARE looking at my complaint.


Please don't give up on us !!!!!!

[Ferretktf]

Since Interwitten have the seal, perhaps these players should now complain to eCogra and see what they have to say.

.

Can we do that -- -as the situation occurred before they had the seal ?


I'm happy to progress any path --- including contributing funds for a civil action if that is at all possible

[Duncan Disorder]

Yes, I would like contact details as well, or at least confirmation that someone is looking at my case. I would also like to know why I have not heard anything from the LGA.

Like Ferretktf, I am slightly perplexed by the "invalid complaints" with a roll eyes after it. It might be a little rash taking the LGA at face value given the fact nobody seems to have heard anything from them.

[kah]

I complained to the LGA too but never heard anything back from them.
Perhaps they have "problems" with their incoming mail as well as their outgoing mail?

[DiamondGeezer]

I submitted a full complaint to the LGA but have heard nothing and AFAIK that applies to quite a lot of the affected players.

Personally I don't expect to hear anything from the LGA. The bottom line is if you play at ANY Casino based in Malta and they decide to keep your money for whatever reason you will have zero chance of getting it back via the LGA. If you doubt what I say just ask the people owed thousands from Playbanks and the people owed over £100K from Betchance, a Maltese bookmaker who incredibly are still allowed to take bets by the LGA. Full details of this case are available at Rpoints and Sportsbookreview. How would you feel if you were owed say £2K which an number of players are, and you see Betchance take bets day after day?

I accept our case is not as straightforward as Betchance. But my point is that there is no regulation going on in Malta. They allow companies to trade on when in no pay mode. And they don't reply to player complaints. If people make a complaint to the regulator and don't even recieve a reply what does that say about the LGA?

All I say is this. If you have say a £4K VP win at a Malta based Casino and they don't pay you then what recourse do you have? Well I can tell you - NONE! I really would urge all players NEVER to play at a Malta based Casino. If you can play at a Gibralter or Aldernay based Casino instead.

If anyone thinks we can take legal action via the EU I would be interested as the LGA is not going to get us anywhere.

[klankenstein]

I also submitted a complaint to the LGA outlining my case and citing this thread for further details and the main argument against Interwetten. I have not had a single response from them barring the inital automated response email. If it takes 3 months for the LGA to investigate a case like this and then not even have the decency to respond to the players involved through a formal channel, what faith can anybody have in Malta regulations? As far as I'm concerned, based on this case they next to useless.

We want to know exactly WHY certain players did not get paid. That was the whole point of our complaint - their own terms and actions contradicted their reasoning for the withholding of winnings and that's what we are disputing. We have still not had an ounce of communication from either Interwetten or the LGA, let alone a decent explanation of exactly what was investigated and the resolutions that were drawn from that investigation (if it even took place). I don't see how any of our complaints are "invalid" and don't understand the roll-eyes gesture, suggesting that we are making all this up. I do hope you won't give up on this case based on a half-hearted response from the LGA which sounds like they've just replied in a vein attempt to shut us up. If they truly have undertaken an investigation of Interwetten's actions in this case I see no reason why they cannot provide us with the relevant details and allow us to present appeals or counter-arguments.

As you are the only person the LGA seems to bother contacting regarding any of these cases I think all of us would appreciate it if you could elicit any further correspondence from them regarding the actual details of the cases, at least a confirmation that our individual cases have been examined and that they will respond to us. If you can provide any contact details of your person there so that we can take up our cases again personally that would be great.

If any further action is planned I would definitely be interested. It can't hurt to contact eCogra and let them know of this outstanding and unresolved case, though I doubt they will do anything about it, they're just another faceless so called "regulator" of this industry...

[thelawnet]

The LGA said that Interwetten had paid a number of the affected players, but had specific reasons not to pay the others - which I guess means some of the people posting here had invalid complaints.

What makes you think that?

I'm sure Interwetten have a reason. Most things have a reason behind them. It doesn't meant the reason is valid.

I sent LGA a detailed email detailing the situation in crystal-clear detail and enumerating five separate issues for them to address. They have not given me any reply, in over two months.

As a regulator you have a responsibility to investigate player complaints. If I tell the local health authoritty that a restaurant has given me food poisoning, I expect them to go and take samples and observe practices, not simply reply saying 'we spoke to them and they are absolutely fine'.

While I can understand the likes of ECOGRA acting like this (given that they are setup by the casinos), I don't see why Malta would.

And what I really don't get is why they think it is ok to ignore all the players entirely (even sending a response saying 'you lose' is better than silence), and instead only send a response to you.

BTW, I think what they are saying in their response is that they originally, back in March, on freezing everyone's accounts, did pick and choose to pay a few people, and deemed, and still deem, that everyone else is wrong. That looks 99% likely to be what they are saying 'Interwetten say all these people that they haven't paid shouldn't be paid'. If that's the case, then there is no point in the Maltese regulator at all, because they aren't doing any regulation. So as for people having invalid complaints, as far as Interwetten's concerned that's everyone who has complained, which doesnt really get as anywhere, because that was implied by the fact that they hadn't paid!