Interwetten confiscating winnings

[klankenstein]

Originally Posted by Casinomeister

LGA's CEO has informed me that their customer support team is already investigating this incident and should be able to reach a verdict soon.

do we have any idea of when "soon" is? that's another 3 weeks gone and it appears nobody has heard a single thing from either the LGA or Interwetten. based on this the LGA appear to have no power to resolve anything at all. it would be nice for Interwetten's CEO or anybody from the LGA to have the courtesy to give us an update on this if it truly is being dealt with.

[Duncan Disorder]

I agree. What is normal in these cases? I am not altogether convinced that the LGA are treating this matter seriously. Have they made up their mind already and are just ignoring the players?

The LGA are regarded as a trustworthy name in Internet gambling. This performance does not instil confidence.

[vinylweatherman]

Originally Posted by Duncan Disorder

I agree. What is normal in these cases? I am not altogether convinced that the LGA are treating this matter seriously. Have they made up their mind already and are just ignoring the players?

The LGA are regarded as a trustworthy name in Internet gambling. This performance does not instil confidence.

I am having to agree with this. It appears that nothing will come of this, players are completely in the dark about what, if anything, is happening. If this is "normal", then it hardly inspires confidence that the LGA have player's interests high on the agenda.
This will serve to undermine their credibilty, and will devalue their value as perceived protection for players from industry rogues. I seem to recall Kahnawake going down the same route when it came to dealing with player issues, and their credibility has been steadily eroded, and only now have they decided to change after the UK Gambling Board rejected their application for a place on the Whitelist, a rebuttal that could cost them a lot of future revenue (strangely, that is what seems to have got their attention, although many still think they haven't done enough given their handling of the Absolute Poker scandal).

[Casinomeister]

Sent a follow-up email. Hope to hear from them soon.

[DiamondGeezer]

Thanks for the effort you have put into this Bryan, it is appreciated.

I was one of the players who suffered a locked account and the removal of considerable funds. What is so annoying that our case just goes unanswered. Lots of players have submitted details to the LGA and heard absolutely nothing. If they held an proper and full investigation and found in favour of Interwetten it would at least be easier to accept. I mean if this went before Aldernay say and they found in favour of the Casino you would at least feel that due process had taken place and that the issue had been looked at from a legal perspective and a judgement made.

The Malta LGA are in very hot water with a Sportsbook called Betchance who owe large sums to players. This has gone on for over six months now and Betchance is still in business taking peoples bets dispite the unpaid players.

If the LGA can't even deal with Sportsbooks who don't pay then I have very little confidence in any Casino in their jurisdiction. I am not saying all Malta casino's are bad but if you do get a problem it seems you are playing in a totally unregulated area - which is dangerous for players.

[DiamondGeezer]

They (Interwetten) owe the player community a thorough explanation about what went wrong. One of the important aspects of proper casino management is to admit your mistakes when you make them.

I copied this from Bryan's post. This is another sad aspect of this case, the complete stonewall approach. I have used their Sportsbook and found them to be a well run company with good cs. It was a bit quirky but was a company I always liked. I had always been paid efficiently until this promotion.

The bottom line is Interwetten are a very successful and profitable company with around 500,000 customers. It is just a shame that when a bonus had got unprofitable for them they resort to this total non communication and denial.

[thelawnet]

well, if things don't go as they should, then there are worse places to visit on holiday than Malta

[Roar]

This needs confirmation but is that a brand spanking new eCOGRA seal I see proudly displayed on the home page of Interwetten. Yep - you might need to rub your eyes in disbelief but it is there in full living color.

For those remaining eCoGRA sympathizers out there I trust this will be the very last straw. This has got to be eCOGRA's final curtain.

Game Set Match all over for eCOGRA. The last nail in the coffin of credibility.

..

[Casinomeister]

I'm quickly losing faith in Malta as a solid licensing jurisdiction. It seems to be turning into another Kahnawake = lip service.

This is very unfortunate since many operators are placing their operations in Malta's hands. It's a jurisdiction in the EU, they have excellent facilities (servers, etc.), but if they can't follow up on a simple 15 player issue, what good are they?

Another email went out today expressing my displeasure...

[Casinomeister]

Originally Posted by Roar

This needs confirmation but is that a brand spanking new eCOGRA seal I see proudly displayed on the home page of Interwetten. Yep - you might need to rub your eyes in disbelief but it is there in full living color...

Perhaps they thought this was in LGA's court - I don't know. I do know that Interwetten was in the process of being reviewed for approval.