Interwetten confiscating winnings

[thelawnet]

Originally Posted by Casinomeister

So far all Max has is that blurb that I posted earlier. I don't have a warm fuzzy feeling about this and it looks like inept amaturish bonus management. It seems that this casino subscribes to the school of "if you make a mistake - deny everything and make counter accusations." This is a no-go in online casino land - especially if you are licensed in the EU. Sure you can get away with this if you have a "license" in sunny bong-hitting CR, or from a non-whitelisted jurisdiction - but I don't think Malta's LGA is going to like this.

Let's hope there is a bit more in Max's in-box tomorrow. If they seem to be "fobbing" everyone off - to include Max (who represents moi), then we have a new member of rogue-town.

They (Interwetten) owe the player community a thorough explanation about what went wrong. One of the important aspects of proper casino management is to admit your mistakes when you make them.

I agree with this.

A casino can advertise a promotion for four weeks and dump it after two if it wants, oops, no more bonuses in week 3 and 4, the promotions manager was more generous than he should have been, sorry guys.

But how on earth can they justify paying people one week and not the next, on exactly the same offer?

It makes no sense.

And of course the policy of ignoring all the players' emails and refusing to take their phone calls, but then answering emails from Casinomeister. What's up with that? They think they can just ignore players and they will go away? Is this any way for a supposedly reputable EU-regulated casino to behave?

[uungy]

I mentioned earlier, and will expand a little.

The LGA are a competent bunch and will take fair action (it was fair in my case, as they agreed to me) and seem very unbiased.

I have contacted them recently in regards to more information about casino770 but they have yet to respond, however if you contact them, you need to make at least one follow up call, to make sure they are indeed looking into it, otherwise it goes to the bottom of the pile. Their is one person who makes the decision, Frances Blenheim, and can be contacted on 00356 2131 6590 or email on Complaints@lga.org.mt.

Also ask when to call next to make sure they are progressing, but they do look into it, and force them to pay out. In my case it was few £K, and they paid out within 24 hours. They told me they would take the company to court on your behalf if they dont do as they are told.

Anyone wants more info, I would be happy to help

[maxd]

In case anyone else has been wondering:

The Lotteries and Gaming Authority (LGA) is a public single regulatory body that is responsible for the governance of all forms of gaming in Malta.

[Ferretktf]

Originally Posted by uungy

I mentioned earlier, and will expand a little.

The LGA are a competent bunch and will take fair action (it was fair in my case, as they agreed to me) and seem very unbiased.

I have contacted them recently in regards to more information about casino770 but they have yet to respond, however if you contact them, you need to make at least one follow up call, to make sure they are indeed looking into it, otherwise it goes to the bottom of the pile. Their is one person who makes the decision, Frances Blenheim, and can be contacted on 00356 2131 6590 or email on Complaints@lga.org.mt.

Also ask when to call next to make sure they are progressing, but they do look into it, and force them to pay out. In my case it was few £K, and they paid out within 24 hours. They told me they would take the company to court on your behalf if they dont do as they are told.

Anyone wants more info, I would be happy to help

Thanks for this - will wait to see what comes into CM-land over the next day or so and then the LGA seems the next port of call.

What would be the best way to approach this -as there appears to be half-a-dozen or so of us caught up in this ... some sort of group approach to LGA, or each do it individually ?

[maxd]

Originally Posted by Casinomeister

Let's hope there is a bit more in Max's in-box tomorrow.

FWIW, nothing so far.

[ugaboga]

Which casino software does interwetten use? RTG?

In the past, I have used their sportsbook (not casino), whilst they were slow in responding in emails and at times their response was not complete, they did pay winnings.

Bryan if they do not pay out on this bonus, are considering rogue territory?

[kah]

So should I PAB or is posting on this thread enough for now?
Thanks!

[maxd]

Go for it!

PABs get submitted directly to whomever it is they need to be submitted to whereas threads are forwarded to a rep if there is one, or left to the mercy of the Google gods if not.

[klankenstein]

I've just submitted a PAB.

[uungy]

Just found a cached link
http://64.233.183.104/search?q=cache...ient=firefox-a

the closest they get to saying it will be credited the following day is

The bonus will be credited to the customers account on one of the following days. There are no wager requirements for the Cashback Bonus.

Not sure what to make of that

By the way anyone concerned take a screenshot of you want to go to the LGA about this