Interwetten confiscating winnings

[niklas]

Originally Posted by klankenstein

Not at all, the promotion was NOT for losses on the day. In Interwetten's explanation they never once suggest that the AMOUNT of the bonuses was incorrect, only WHEN they were credited. As the time of crediting the bonuses has no impact on their value or our gameplay, the correct response would be to admit that THEY made a mistake in offering the promotion and pay out the winnings we are due.

Bit of a late reply, but WHEN they credit the bonus does have a big impact on the value to the game play. Obviously this bonus gives any low house edge game a positive expectation. Now, if they credited it afterwards, you could make a killing by just playing say blackjack until bust. But crediting the bonus in "real time", so to speak, will mean not only that the risk of bust is extremely low as long as you bet a small portion of your balance per hand, but you'll also probably be winning and increasing your balance, allowing you to keep raising your bets, meaning you can get a huuuuge winning. Which seems to have happened.

I agree that confiscating the bonus while not refunding losses is rogue-ish
behavious, and even voiding all bets and leaving players with their original balance is less that honest, although kinda understandable if they lost as much as I imagine they did from this botched promotion.

[kah]

Originally Posted by niklas

I agree that confiscating the bonus while not refunding losses is rogue-ish
behavious, and even voiding all bets and leaving players with their original balance is less that honest, although kinda understandable if they lost as much as I imagine they did from this botched promotion.

Yes, it's understandable.
Just like it's understandable that I want to get my money back when I play BJ in a casino and click the wrong button on a hard 20 and bust. But the number of times a casino has said to me - "Hell - why not? Have your money back!" - is zero. I see the post referred to on page 1 at winneronline says a similar thing.
So why is it acceptable for a casino to claw money back and not for a player?
The only difference is that they are the ones with the keys to the house and can do whatever they want.
As has already been noted, the promotion behaved exactly as the terms suggested - a rebate for each amount lost, with no mention of time, or of taking all the bonuses issued back the next day.

[vinylweatherman]

Originally Posted by kah

Yes, it's understandable.
Just like it's understandable that I want to get my money back when I play BJ in a casino and click the wrong button on a hard 20 and bust. But the number of times a casino has said to me - "Hell - why not? Have your money back!" - is zero. I see the post referred to on page 1 at winneronline says a similar thing.
So why is it acceptable for a casino to claw money back and not for a player?
The only difference is that they are the ones with the keys to the house and can do whatever they want.
As has already been noted, the promotion behaved exactly as the terms suggested - a rebate for each amount lost, with no mention of time, or of taking all the bonuses issued back the next day.

Well, if they get hustled by some advantage players down the line, I won't shed a tear, what software are they

[thelawnet]

Originally Posted by niklas

Bit of a late reply, but WHEN they credit the bonus does have a big impact on the value to the game play. Obviously this bonus gives any low house edge game a positive expectation. Now, if they credited it afterwards, you could make a killing by just playing say blackjack until bust. But crediting the bonus in "real time", so to speak, will mean not only that the risk of bust is extremely low as long as you bet a small portion of your balance per hand, but you'll also probably be winning and increasing your balance, allowing you to keep raising your bets, meaning you can get a huuuuge winning. Which seems to have happened.

I agree that confiscating the bonus while not refunding losses is rogue-ish
behavious, and even voiding all bets and leaving players with their original balance is less that honest, although kinda understandable if they lost as much as I imagine they did from this botched promotion.

They advertised the promotion for four weeks.

They ran it for one week, got some new players and deposits as a result, were quite happy, paid everybody. No problems

The second week they decided to give it another go, lose more money, decide they actually they don't want to pay people this time and steal it all.

There are no grounds for this it all. There was no difference between the weekends except that weekend 2 they did a runner afterwards with the players' cash.

[Casinomeister]

Just a heads up that Max has been working on this, the casino has responded stating:

As you can see at the Terms and Conditions, we clearly stated that the Bonus will be credited on one of the following days of the promotion period. That means the Bonus should have been calculated on the Net Loss and not credited on the immediate loss.

So we're searching for that "clearly stated term" and asking them to point it out to us as well. If any of you can help us find it, that would help too

[uungy]

Originally Posted by Casinomeister

Just a heads up that Max has been working on this, the casino has responded stating:


So we're searching for that "clearly stated term" and asking them to point it out to us as well. If any of you can help us find it, that would help too

They seem to have removed teh cache from the google bots, as all other promotions are coming up except for this one.

Also this doesnt explain why they are removing wins also

LGA is a good place to turn to. I had a similar problem with another casino, and they were forced to pay out within a week

[Zoozie]

Originally Posted by uungy

They seem to have removed teh cache from the google bots, as all other promotions are coming up except for this one.

You have the URL? Maybe I can dig something up.

[uungy]

https://www.interwetten.com/Common/CMS/CMS.aspx?type=2&ln=PromotionsCategory|Promotions&t id=Promotions&st=Casino&cat=Sunday+Cashback+Madnes s not sure why there is a gap between the last two "s s"

[klaatu]

I had to 'delurk' to share my experiences here.

As with everybody else they voided all my play and locked my account.

However when I asked why they stated that I needed to provide identity documentation. I'm fairly security conscious and dislike sending ID documents via email at the best of times but it didn't seem like I had a choice.

So I sent the documents and then got a reply that there had been problems with the promotion. I asked why they wanted the documents and never received any kind of apology or explanation.

Since then all mails have been met with complete silence.

BTW - It took over 1 week for them to unlock my account. I'm just glad that I didn't have an urgent need to get at my funds.

[Casinomeister]

Looks like this wasn't the first time they effed up. Here is a PAB from about a year ago:

http://www.casinomeister.com/forums/...tch-bitch.html

The problem: Interwetten do 2 deposit bonuses a month as advertised on their homepage. A 100% deposit bonus from the 1st to 14th of each month and a 50% deposit bonus form the 15th onwards. I deposited for the 50% bonus on the 24th march 2007 and got the usual £100 bonus is pending message. I completed the wagering requirements but the bonus didn't credit to my balance as usual. I contacted the bonus and received the following email:

Dear xxx,

Unfortunately we have to inform you that due to technical reasons we have to remove the 50% bonus from our casinosite. Also already activated bonuses have to be revoked because all wagers towards the 50% bonus are not counted in an adequate manner. The new bonus period for the 100% extrachips will start at the 1st of April. We thank you for your understanding

Kind regards

Mario Bilic
Service Team
Interwetten.com

I responded asking nicely for the bonus to be credited manually as I completed the bonus in good faith and the promotion was still and IS still being advertised on the site and there was never any communication to me that any wagering wouldn't count towards a bonus that had been removed. I then received this email:

Dear xxx,

Thank you for your mail
We are sorry, but we refer to our terms and conditions.
Interwetten may cancel, terminate, modify or suspend the promotion or these terms and conditions at any point and for any reason, including for technical reasons such as and not limited too computer viruses, bugs, tampering or technical failures. Management decision is final. No discussion will be entered into.

Thank you in advance for your understanding and your patience
Kind regards,
Mario BABIC
Service-Team
www.interwetten.com+++++++++++++++++++++++++++++++++++++++

I use the Interwetten casino and sportsbook frequently but this situation has soured my view of them completely. I know from reading other forums that I am not the only customer this has happened to and a lot of people will be in a loss financially as a result of this sly and underhand behaviour. I would appreciate it if you can contact the casino on my behalf and request the bonus to be manually credited and the 50% bonus offer to be removed from the site so no one else falls for this.

I felt that this was rather harsh and contacted the casino with this PAB stating so - asking them if there was a way in which they could appease this player. They came back with this:

Dear Sir,

the bonus mentioned below had to be stopped due to some serious problems. The banner on our website promoting the bonus was removed on March 23rd.

There was no more promotion banner on our homepage at the time this customer wanted to achieve it. Unfortunately one link on our homepage still showed the bonus rules some days longer, but also on this link the following part of the bonus terms and conditions was shown:

Interwetten may cancel, terminate, modify or suspend the promotion or these terms and conditions at any point and for any reason, including for technical reasons such as and not limited too computer viruses, bugs, tampering or technical failures.

We are sorry but there is no way to credit a bonus which was stopped before due to some serious problems.

Kind regards,

Gerhard Hoess
Service-Team
www.interwetten.com

I guess the "technical reason" was that they didn't update their main index page. That's laziness - not technical.

The player never got back to me on this - so I fugured she just said the hell with it. I never hammered Interwetten concerning their problems since the player just let it go, and no one was bitching either...

So far all Max has is that blurb that I posted earlier. I don't have a warm fuzzy feeling about this and it looks like inept amaturish bonus management. It seems that this casino subscribes to the school of "if you make a mistake - deny everything and make counter accusations." This is a no-go in online casino land - especially if you are licensed in the EU. Sure you can get away with this if you have a "license" in sunny bong-hitting CR, or from a non-whitelisted jurisdiction - but I don't think Malta's LGA is going to like this.

Let's hope there is a bit more in Max's in-box tomorrow. If they seem to be "fobbing" everyone off - to include Max (who represents moi), then we have a new member of rogue-town.

They (Interwetten) owe the player community a thorough explanation about what went wrong. One of the important aspects of proper casino management is to admit your mistakes when you make them.