Interwetten confiscating winnings

[Ferretktf]

Originally Posted by vinylweatherman

The CORRECT response would be to remove the bonuses credited, and recalculate the amount due on the TOTAL loss for the day.

I would dispute that, because that was not the promotion. the promotion was to credit a 10 EUR bonus for each 100EUR lost -- which is how it played out.

This casino seem to be behaving in a rogue manner, they are voiding ALL bets of winners, yet are quite happy to string along the LOSERS by letting them keep the erroneous bonus credits so long as they lost overall.

This is outrageous and shows them up to be the schemers that they are. this is not about "equality" or "correcting technical faults", this is about maximising income for the Casino at the expense of genuine players who playerd a genuine promotion.

If they are voiding ALL transactions, they MUST refund LOSERS, as well as restoring winners to their starting balance.

This pre-supposes they have the right to void transactions -which they do not.

The T & C for the promotion DOES NOT ALLOW THIS ANYWAY, they state that the resolution should be:-

Interwetten may cancel, terminate, modify or suspend the promotion or these terms and conditions at any point and for any reason, including for technical reasons such as and not limited to computer viruses, bugs, tampering or technical failures.
We will remove prize credits from the account of any member who fails to comply with any of the above conditions.

This states that the resolution they have allowed themselves is to

1) cancel the promotion
2) recover the erroneously paid prize credits from ALL PARTICIPANTS

lets not lose sight of the fact that the players did nothing wrong so the second part of that (removal of prize credits) does not apply.

And there were no technical reasons - only a poorly framed promotion (from their perspective)

They seem a good candidate for "not recommended", although they fall short of full blown "rogue" status, although this depends on how they handle this in the following couple of weeks.

They are currently handling it by ignoring all forms of communication.

Should I now PAB? Will Bryan be able to help here?

[klankenstein]

Originally Posted by vinylweatherman

The manipulator is clear, play €100 hands at, say, Blackjack and get either €10 cashback or €100 or €150 winnings. This works because 10% cashback is played on EACH losing hand, and not the total loss on the day.

Correct, that is what happened.

Originally Posted by vinylweatherman

The CORRECT response would be to remove the bonuses credited, and recalculate the amount due on the TOTAL loss for the day. This casino seem to be behaving in a rogue manner, they are voiding ALL bets of winners, yet are quite happy to string along the LOSERS by letting them keep the erroneous bonus credits so long as they lost overall.

Not at all, the promotion was NOT for losses on the day. In Interwetten's explanation they never once suggest that the AMOUNT of the bonuses was incorrect, only WHEN they were credited. As the time of crediting the bonuses has no impact on their value or our gameplay, the correct response would be to admit that THEY made a mistake in offering the promotion and pay out the winnings we are due.

Originally Posted by vinylweatherman

To resolve this in a FAIR manner, they should use a solution that is the SAME, regardless of whether the player won or lost. Worse, they seem to have run this the previous week, and must have known there was a problem, but seemed happy to let it continue until enough players spotted the loophole.

Given they let it run the previous week and did nothing is testament to the fact that the promotion was running as intended.

Originally Posted by Interwetten

Interwetten may cancel, terminate, modify or suspend the promotion or these terms and conditions at any point and for any reason, including for technical reasons such as and not limited to computer viruses, bugs, tampering or technical failures.

We will remove prize credits from the account of any member who fails to comply with any of the above conditions

The terms you quote from Interwetten would not be considered "fair" under contract law. If that clause gives the casino the right to cancel ANY promotions AFTER they have been run and subsequently forfeit winnings for whatever reason, I think this could be deemed "unfair". They should not be able to cancel them just because THEY made a mistake.

Note also that it was not the PLAYERS that broke any terms and conditions - the second term does not apply to this case. All we did was play at the casino, THEY broke their own terms by crediting the bonus too early.

Originally Posted by vinylweatherman

They seem to have decided to do something completely different, and something that lets them "have their cake and eat it".

They seem a good candidate for "not recommended", although they fall short of full blown "rogue" status, although this depends on how they handle this in the following couple of weeks.

Exactly, they've decided that they made a mistake with this promotion and now want to recover their losses. They've used the "credited on the following day" term to try and wiggle their way out of it by claiming "technical fault". How they've "dealt" with it so far has been to completely ignore my emails.

[Roar]

Interwetten may cancel, terminate, modify or suspend the promotion or these terms and conditions at any point and for any reason, including for technical reasons such as and not limited to computer viruses, bugs, tampering or technical failures.
We will remove prize credits from the account of any member who fails to comply with any of the above conditions.

This condition merely allows the casino to cease the promotion at any given point in time. It mentions nothing about the forfeiture, cancellation or confiscation of monies due under the stated T+Cs of the promotion up until that point in time (except where "any member who fails to comply with any of the above conditions").

When I played the SW did not automatically credit my account with any bonus funds whatsoever. I have not been paid for a dime with respect to my losses incurred on this day. I have now twice dispatched emails to the casino seeking the whereabouts of my funds with respect to this promotion. No response so far.

I subsequently deposited and withdrew from the Casino without any bonus. After my last cash-out my account was locked without attending advice or reason.

God knows why this people are permitted to operate a casino let alone have access to peoples funds and credit card information. They have demonstrated high levels of both incompetence and mendacity. However, they are certainly not alone in that respect.

.

[uungy]

They are a peculiar company. I must have won a few quid there (not much) and they voulentarily closed my account. I had requested a payout from them a couple of times, and they never seem to process them, unless you chase them for it. When they closed my account, I got my money which was in there, in no time, so it was actually quite beneficial for me.

I still think its strange they close my account, whioch goes to show that they are like the few others out there, where if you win a bit, they close you out, instead of hoping that you play there again

[Ferretktf]

I have now submitted a PAB

[Duncan Disorder]

I played on the Sunday in question. I happened to win a substantial sum of money without any bonus. They did pay my winnings out without issue, but the bonus I won on the day was removed from my account like everyone else. It seems that if you're balance crept into bonus funds and you then had a good winning streak, they would remove all your winnings from your account.

I feel Interwetten have dishonoured the terms of their promotion.

[thelawnet]

just to add, they are ignoring my emails.....

Seems like a hit and run job by them.

How pathetic is that?

[uungy]

Best thing to do to get your money is bonus abuse them, they will close your account swiftly and process your withdrawal. It sounds crazy, but thats how this joint works

[kah]

Great - some other people who had this experience!
Interwetten took all of my winnings for that day and left my account how it was beforehand. I don't know how much was winnings and how much was the bonus credited, but how can they justify that??
They also took all the comp points I had converted on that day.
They emailed with some nonsense about the bonus being credited on the wrong day, closed my account briefly and reopened it with the old balance. Since then they have failed to reply to ALL of my emails.

The terms said

For each EUR 100,00 (CHF 160, USD 120, GBP 60, DKK 700, SEK 900, TRY 160, SGD 200, NOK 800, PLN 380, HUF 25.000, RON 300, CZK 2.500) loss at the Interwetten Online Casino, the customer will get EUR 10,00 (CHF 16, USD 12, GBP 6, DKK 70, SEK 90, TRY 16, SGD 20, NOK 80, PLN 38, HUF 2.500, RON 30, CZK 250) Chips credited to his Interwetten Casino account.

And that's exactly what happened so how can they take a promotion away after the event!?

This surely cannot be acceptable behaviour for an online casino?? It's good there is a site like this to fight our cause.
Who do we give the details to? What's the best way of going about it - Interwetten themselves won't respond so I'm not sure?

[klankenstein]

Interwetten are still ignoring all my emails regarding this issue. Tried telephoning them but they just fob you off with excuses about "they only respond to emails" and then don't. Not acceptable behaviour at all.

I actually had a winning streak that won me over £1200 at the end, however because I had dipped into the bonus money about 8 hours prior (about £100 or so) they removed the whole lot - winnings and bonus, including all my comp points too.