[CLOSED] Vegas Country Casino

[CountByte]

ON 3 Jan08 I joined and deposited money at Vegas Country Casino using
QuickTender. The deposit went thru no problems and showed i had that many credits in my account. I then went to their web page and tried to claim ther 100% match bonus. It denied it and said I needed to contact their CS. SO i chatted with CS via phone and the guy said he had to credit the bonus manually and it would take 10-15 minutes but would be no problem.

30 minutes later i log back on to their casino only to find my account was LOCKED! So I called their CS back to see why. I was told my account was 'under investigation'. When I asked for what? Was told he didnt know but it was being investigated. I asked did I possibly ask for a bonus I didnt qualify for or what? He said he didnt know, only the fraud team knew and they were investigating it.

Now I am totally confused because I have no idea WHY they would lock my account and have yet to hear form them on why they did. When I asked how long this 'investigation' would take, I was told he had no idea.

Being a small time player, I dont have that much money to have a casino take part of it , then just sit on it for a long period of time. If I did try to claim a bonus that I wasnt entitled to, they should have told me and not given it to me, not just lock my account.

This casino is listed under the Accrediated Casinos list, so I felt 'safe' to deposit and play there. Now I just want my deposit back so I can go play again at a casino I know is reputable.

Is there anything I can do or do I just have to wait until they finally get around to 'investigating' me?

Anyone have any advice for a n00bie ?

[RobWin]

Originally Posted by CountByte

ON 3 Jan08 I joined and deposited money at Vegas Country Casino using
QuickTender. The deposit went thru no problems and showed i had that many credits in my account. I then went to their web page and tried to claim ther 100% match bonus. It denied it and said I needed to contact their CS. SO i chatted with CS via phone and the guy said he had to credit the bonus manually and it would take 10-15 minutes but would be no problem.

30 minutes later i log back on to their casino only to find my account was LOCKED! So I called their CS back to see why. I was told my account was 'under investigation'. When I asked for what? Was told he didnt know but it was being investigated. I asked did I possibly ask for a bonus I didnt qualify for or what? He said he didnt know, only the fraud team knew and they were investigating it.

Now I am totally confused because I have no idea WHY they would lock my account and have yet to hear form them on why they did. When I asked how long this 'investigation' would take, I was told he had no idea.

Being a small time player, I dont have that much money to have a casino take part of it , then just sit on it for a long period of time. If I did try to claim a bonus that I wasnt entitled to, they should have told me and not given it to me, not just lock my account.

This casino is listed under the Accrediated Casinos list, so I felt 'safe' to deposit and play there. Now I just want my deposit back so I can go play again at a casino I know is reputable.

Is there anything I can do or do I just have to wait until they finally get around to 'investigating' me?

Anyone have any advice for a n00bie ?

Yea..It's real simple, just tell them to go ahead and close your account and to refund your money immediately...there are plenty of other Microgaming casinos that you can go and play at.

[CountByte]

I will try that...thanks..

Does Vegas Country Casino have a Rep here?? If so, I would like to post him/her my displeasure in being treated like i was.

[RobWin]

Originally Posted by CountByte

I will try that...thanks..

Does Vegas Country Casino have a Rep here?? If so, I would like to post him/her my displeasure in being treated like i was.

yea, here you go...

http://www.casinomeister.com/forums/...ffiliates.html

[tim5ny]

Any online casino that uses the word "Vegas" in their name is already on my shit list from the word go! Hell, they aren't even part of this country. Get someone with an imagination and half a brain when you choose something as important as your casino name. How's that for an off-topic rant?

[CountByte]

It has been over a week now and i still haven't heard anything from Vegas Country Casino on why they have locked my account. So today I sent a PM to their Rep here asking him/her to check into it for me. I hope He/She will be able to give me some answers soon as I am about out of patience getting the run-around from their CS.

I am still fairly new to this, and this is my first experience of this kind but I leaves a bad taste in my mouth.

[SlotsWizard]

My first experience with these guys was enough to turn me off. It was a couple of years ago. I signed up to get the $10 no-deposit bonus. After a few days, it didn't show up so I emailed them asking about it.

They told me I wasn't eligible because I already had another account with them. I knew for a fact that I did NOT. I emailed them back and said "I am positive that this is my ONLY account with Vegas Country Casino. What is the account number of this other account which allegedly belongs to me?"

In typical CS fashion, they didn't read the whole email, instead they just replied "In order to provide you with the account number we will need the details you used when you opened the account. Name, address, etc."

Frickin' morons.

[lauriejim]

i dont trust them, they are the ones that gave me a birthday bonus 2 years ago and then took it back said i had used a 10.00 no deposit once. hey next time just send a card.........laurie

[SlotsWizard]

Originally Posted by lauriejim

hey next time just send a card

Be glad the gift they took back was a bonus. It would be much more of a hassle to send a birthday card back to them if they decided after the fact that you weren't eligible for it.

[NASHVEGAS]

I just did a five figure w/d from Vegas 7 (a sister of VC) with no problems FWIW...only problem I have ever had is you never deal with the same VIP rep. (although they tell you there is one individual assigned to your account) and that creates some frustrating confusion at times especially the old right/left hand answers.......but since I am now just a maybe part time slot player and I do not feel compelled to even do that currently, do not listen to moi!