Resolved Name and shame: Mansion Casino

[tristan727]

Scratchcard went straight into my bin- I don't play at Casinos who advertise a game as being allowed for a promotion, then suddenly decide it was an error, and then go into people's Neteller's accounts to get their money back....even if the rep here resolved one particular bloke's beef about it here. I don't recall him ever addressing any of the wider issues - some of which I tried to raise & question here...but even then he just said to pm him with any particular problem I was having.

[And]

Originally Posted by maxd

I'll sent a PM to the rep re: this thread. Hopefully that'll get some action on this.

Unfortunately they did not contact me.
I think they might be considered a hot favorite for the "not recommended" section?

[maxd]

Yes, no reply here either. Let me try again before we get out the ugly stick.

[maxd]

Ugh, this is an automated reply I got from their rep:

I will be out of the office until 28th December 2007.

For urgent enquiries please speak to the Duty Manager on +350 79991 ext. 205.

I'll try another email contact but chances are we're going to get caught in the holiday season slow-down.

[maxd]

Just heard from them ... they're back from vacation and looking into it now.

[petkaymad]

I used to use Mansion prior to them going to Playtech and enjoyed a degree of success, but since Playtech was implemented I have been very unsuccessful so they get wide berth from me now. I wagered over $100000 with them so I still ocassionally get emails telling me I have a bonus but have not bothered taking them up anymore.

[MANSION Casino]

Hi there

First of all please let me apologise for the delay in responding to this. No excuses I’ll just say ‘sorry’.

I’ve had a look into this specific case and would like to explain exactly what happened with the bonus in the first place. As part of our retention activities some time ago we reviewed all of our ‘lapsed’ players and redeemed the bonus you had been wagering towards as a way of inviting you back. The email below was sent out at the time but please accept my apologies if you didn’t receive it:

“Dear Andras Peter,
We notice that you have yet to receive your Welcome Bonus at MANSION.com Casino.

Well don’t worry. We want to help you!

We’ve reviewed your account and decided to award you with a cash bonus of $350 which will be waiting in your bankroll the very next time you login and play.

That’s right - no tricks, no gimmicks, just $350 bonus cash.

You don’t even have to deposit again - just play your favourite games from over 90 great MANSION.com Casino classics, now featuring more Progressive Jackpots than ever.

Visit our Latest Promotions page for more details.

Enjoy your bonus and we’ll see you at the tables,
The MANSION.com Team”

As you had completed 50% of your bonus we redeemed 50% of the value of your full $700 bonus. Redeeming this bonus meant that the remainder of the bonus was cancelled as any further bets made would now be with bonus funds meaning you would meet any future wagering requirements with the redeemed bonus rather than your own money.

Although this was our logic at the time I have now redeemed the rest of your bonus balance of $350 giving you a total bonus of $700 as goodwill due to the confusion in this instance. You’ll see the remaining $350 when you log into the casino.

Please again accept my apologies for the confusion regarding this bonus but I assure you that it was done with the best of intentions at the time.

If you are anyone else does have any more issues please don’t hesitate to get in touch with me personally and I’ll do my very best to sort it out. I’m back from vacation now and will ensure that I check in regularly.

Thanks
Sarah

[jas2587]

Quote::::Hello

I was invited to a $700 match bonus - I made the deposit a while ago, got a confiramtion popup that it will be paid after wagering $35 000. Now live chat told me I've wagered in excess of $36 000 but the bonus hasn't been released to my account.



why do casino's release a bonus when you are playing away 9 times outta 10 the player does not see the bonus being added to the account and thus cause's the confusion specially when you state you have to wager $35000 before you get the bonus then sneak it in

very sneaky

Cindy

[KasinoKing]

Originally Posted by jas2587

I was invited to a $700 match bonus - I made the deposit a while ago, got a confiramtion popup that it will be paid after wagering $35 000. Now live chat told me I've wagered in excess of $36 000 but the bonus hasn't been released to my account.... Cindy

You give your location as FL = Florida?
Or is FL somewhere else...?
(Americans can't play at Mansion as it's Playtech)

KK

[lojo]

Originally Posted by KasinoKing

You give your location as FL = Florida?
Or is FL somewhere else...?
(Americans can't play at Mansion as it's Playtech)

KK

Was that jas cindy who had a hard time putting a sentence together before... ahhh damm it.
Busted Liz, you will have to petiton the Meister yourself.

I'll stand for you to post here.