Breakaway Casino stealing my winnings

[Reynier]

I don't know if I should post this here or in the non-bonus issues but I guess this forum is most appropriate seeing the way Breakaway looks at the case.

Last week I came on a promotional page of Breakaway casino trough an Google search. I had a coupon which would give me a 500% bonus on top of my 200 deposit. The max cashout would be 400 and you had to wager 60.000 before you could make any cashout.. I played there casino and ended up cashing out 400 dollars.

The next day I received an email from Breakaway casino that I used a coupon that wasn't valid unless you subscribed trough a special affiliate site. I don't know how that could be because the coupon was accepted in the casino, so was my deposit and I followed all their rules and cashed out according to the T&C. How should I have known that the coupon wasn't valid..?!?

But well, oke, my 200 deposit was returned into my account and my winnings were deleted. Exactly as the email told me, "You're deposit will be returned to your account"... When I logged in a few days later indeed my 200 deposit had been returned into my account. I felt like gambling and took my 200 to the BJ table and ended up cashing out 1.000 dollars.

I was suprised to find again the same email as before that my winnings were denied because I used an invalid promotion.. WTF?? What promotion, there was no promotion anymore, I was just gambling my own money since the rest was allready deleted from my account..

I contacted live chat at first but they weren't very helpfull. Then last night I made a call and was put trough to a supervisor called Jamy. He told me that the casino has every right to delete my winnings "just because they can when the security department decides to".. He told me also that I was using an invalid promotion which I obviously didn't..

I asked Jamy how it is possible to delete peoples winnings when they gamble with there money.. He told me my case was totally different but I don't see why...

Here are 2 screenshots from my account history showing everything that happened.. I can post the emails I received as well when somebody wants me to..

[Mousey]

I suppose you've already contacted the rep here?
http://www.casinomeister.com/forums/...cifigroup.html

If the scenario is as you say, I see no reason for your withdrawal to be disallowed. **heavy sigh** However, I will say that the sci-fi group tends to be quite rigid in these situations, so I'm not very optimistic about a change in attitude.

You are probably labeled a bonus abuser, even though they negated the bonus and winnings with that bonus. Do not play with what's left, if they don't relent, cash out and uninstall the casino and its sister.

Let us know how it goes.

[lojo]

That sucks, Reynier.

On http://www.casinomeister.com/realtimegaming.php they're listed as 'proceed with care' which means they have a rep here who may be able to help you with your problems
http://www.casinomeister.com/forums/...cifigroup.html
He's been on in the last two weeks.

Good luck.

[tim5ny]

If you're going to use RTG software, then you may want to consider INETBET. You wont have these problems.
And when you see an RTG giving an insane bonus like 500%, then it's a good indication that they have no intentions of paying winners.

[gaydave]

By them not paying Reynier I see that they are totally crooks!

This is what these criminals did to me:

Back when the left the US market I had a balance of $400. I asked for a cashout and they said that they couldnt give me money via Neteller and that they couldnt send U.S. residents checks, so there was no way to get my money out. In the meantime, I couldn't even log into my account any longer.
At this time they SUPPOSEDLY (I dont have it in my deleted box and I never get rid of any email!!) Emailed me asking for docs and fax back form so they could pay me. This already doesnt make any sense since they said they couldnt pay me!!!!! So why would they ask for docs then and why would it even matter???.
A few months later I found out that they COULD give me my money back via Eco Card! I was happy and contacted them to tell them this. They said to send in the faxback form and I did so.... then I got my $100 deposit back with no explanation. I contacted the rep here, I emailed back and forth and got no satisfactory response except that they try to say that the Americans had a "grace Period" to get thier funds out! BUT THEY COULDNT PROCESS THEM TO US! So I thought I would PaB here and that would take care of it.
BUT NOOOOO. Some how I guess it is O.K. for them to keep my money? How does WHEN I ask for it matter? Its my stinking money! They have no right to implement a time limit for me to withdraw! Its MINE not thiers. Here is the worthless reply I got from my PaB which did nothing other than to embolden them to steal other player's money obviously. They need to be rogued or something:

(Notice it doesnt seem to matter to whomever that I couldnt have cashed out anyways and that when I COULD cashout and sent my forms that somehow mattered?)

I thought I had forwarded this to you in July. Sorry about that:

´´After making some deep research, I found out exactly what happened here:

1) February 2007: US players were banned. Your account was obviously locked then.
2) 3/2/2007 security form requested 1st time so you could withdrawal your balance. No response from you.
3) 3/13/2007 security form requested 2nd time so you could withdrawal your balance. No response from you.
4) 3/22/2007 Balance removed. No more American players activity enabled in the casino. Accounts were zeroed out in order to adjust casino accounting books.
5) 5/2/2007 You claimed your balance 2 months after US players money was properly refunded and casino stopped receiving US customers.
6) 5/2/2007 Breakaway Management decided, as an exception, to return your deposit.
7) 5/31/2007 Documentation received towards deposit refund.
8) 6/6/2007 Deposit refunded to ecocard account.´´

It's pretty much in their hands. At least you have your deposit back.

Sincerely,

Bryan

So the deal with this casino group is that they will love to have you play... but they will only pay you your deposit back if you win.
They are stinking crooks obviously.

[chuchu59]

By them not paying Reynier I see that they are totally crooks!

This is what these criminals did to me:

Back when the left the US market I had a balance of $400. I asked for a cashout and they said that they couldnt give me money via Neteller and that they couldnt send U.S. residents checks, so there was no way to get my money out. In the meantime, I couldn't even log into my account any longer.
At this time they SUPPOSEDLY (I dont have it in my deleted box and I never get rid of any email!!) Emailed me asking for docs and fax back form so they could pay me. This already doesnt make any sense since they said they couldnt pay me!!!!! So why would they ask for docs then and why would it even matter???.
A few months later I found out that they COULD give me my money back via Eco Card! I was happy and contacted them to tell them this. They said to send in the faxback form and I did so.... then I got my $100 deposit back with no explanation. I contacted the rep here, I emailed back and forth and got no satisfactory response except that they try to say that the Americans had a "grace Period" to get thier funds out! BUT THEY COULDNT PROCESS THEM TO US! So I thought I would PaB here and that would take care of it.
BUT NOOOOO. Some how I guess it is O.K. for them to keep my money? How does WHEN I ask for it matter? Its my stinking money! They have no right to implement a time limit for me to withdraw! Its MINE not thiers. Here is the worthless reply I got from my PaB which did nothing other than to embolden them to steal other player's money obviously. They need to be rogued or something:

(Notice it doesnt seem to matter to whomever that I couldnt have cashed out anyways and that when I COULD cashout and sent my forms that somehow mattered?)



So the deal with this casino group is that they will love to have you play... but they will only pay you your deposit back if you win.
They are stinking crooks obviously.

While Reynier seems to have a case, the same cannot be said for you. Although there was no way for the casino to pay you in February, they asked for your docs on 3 separate occasions in March this year. You simply assumed that they were giving you a runaround and chose to ignore them despite the possibility that they may have found a way to pay you. You didnt bother to even ask. As the accounts were then zeroed out as accounting measures, there does not seem any way in which they could reinstate your balance.

The casino also has to be faulted (unless contrary evidence is shown) for failing to notify the customer that the pending balance in the accounts can be withdrawn within a 'grace period' especially for USA customers. The fact that they chose to ask for fax docs in a routine way arouses suspicion that they did not really hope that the docs could be returned timely and that the extra funds could be retained legitimately.

[Casinomeister]

Here is the worthless reply I got from my PaB which did nothing other than to embolden them to steal other player's money obviously. They need to be rogued or something...

You got your deposit back - wtf? You are not out a cent of your own pocket.

Worthless reply? How much did you pay me to take the time out to chase these guys down to find out what happened? Zilch - nada.

I could have been playing ball with my kids instead of dealing with thankless players like you. See what happens if you PAB again.

[chuchu59]

Have some beer Bryan. With these ungrateful wretches, you will be lambasted even if you got $399 back for him. He didnt admit he was in any way wrong despite ignoring three separate reminders from the casino to fax his documents nor did he wake up to the possibility that there could be an avenue for payment. When he himself realised that Ecocard was a payment option, he started to rant. So what if you helped him get back his $100 deposit. There's the gratitude for you.

[poser]

@ gaydave: though I can understand totally that you are angry of not getting your winnings, I think you berate the wrong one here:

First, complain to the US administration..
Second, complain to yourself for ignoring 2 vital emails...
Third, complain to god, for beeing an american (gambler theese days)...

But be thankful to someone who invests time to get the best result for you he's able to get...

Nevertheless, the case of the starter of the thread is HEAVY I think (if all has gone the way he told - I see an 800 $ gone to Neteller at last... ?? - for me it looks, as if they only devided it into 200 + 800 - or substracted 200 ?)

[gaydave]

You got your deposit back - wtf? You are not out a cent of your own pocket.

Worthless reply? How much did you pay me to take the time out to chase these guys down to find out what happened? Zilch - nada.

I could have been playing ball with my kids instead of dealing with thankless players like you. See what happens if you PAB again.

Yes. I did get my deposit back BEFORE I EVER PaB. I had already recieved my deposit back before I contacted you about it.
Thank you for whatever time you put into it.
I can tell you that there isnt much fact there in your reply to me. You seem to have took the casinos word and called it a day with no further investigation or questions.
I am telling you that they didnt contact me and ask for fax back. LOL, why would they?
See, the misconception from the posters here is that it was me that figured that I couldnt get paid and gave up on it. The truth is that I contacted them immediately upon being locked out of my account and asked them to send me my money. They never contacted me to tell me I had money there, or explain how to get it out. NO, they simply locked my american account and never said a word about it. I had to contact them.
THEN, They said that they had no way to pay me and that I was out of luck for the time being. Thats it! They simply told me that they could not process any transaction to pay me! They never contacted me to tell me about eco card, I found it out myself and contacted them. THATS when they first mentioned a "grace period". This supposed "grace period" would have already elapsed well before I found out about eco card and contacted them. So what a great plan they have. "you have 30 days to get your money out but we cant pay you anyways" LOL! This is silly.

You know, You say "you are not out a cent from your own pocket". To me this is crazy. Of course I am. ALL OF THAT MONEY IN THE ACCOUNT IS MINE and the casino has NO RIGHT to decide if I get it or not. That is the exact attitude that gives these casinos the courage to confiscate winnings all the time. Why would anyone condone this as appropriate behaviour? If I go to a landbased casino and win is it ok for them to keep my money? I think not! When did stealing players money become acceptable on this forum? How is this not taking money from me? It IS mine - I won it fair and square! If I lost $400 would it be ok for me to take it back? No, this is insanity.
I had $400 in that account. I asked for it right away - but that shouldn't be a point anyways. Its my dang money. If I wanted to wait, what business do they have to tell me that I cant. It certainly wasnt in their T&C! This "grace period" is a bunch of BS. Any legit company would not do this. It is MY money. If they wanted to balance their books then they should remit all outstanding balances. How does adding my $400 balance anything? They now have a surplus which is the money that they stole from me.

The bottom line is that I had $400 in that account. I want it back. I have sent the fax back forms and all other docs. Now what right would they have to steal this money?