Breakaway Casino stealing my winnings

[USA2112]

This SciFi reply makes no sense.
1.) It is stated clearly the 500% is a limited time offer that is not launch yet.
2.) That no promotional information has been posted anywhere.

Then I would have to ask.
where did Reynier find the offer if it is not lauch yet.

Also how do you reveiw the terms or download through a specific banner if no information is posted anywhere.
They make this statement.
in this case Ruben (or Reynier), if you review the terms and conditions of this promotion you will see that it clearly states: This promotion is only valid when download is done by clicking on a banner of an affiliate web site. This is one of the few lines of the Terms and Conditions, so it is in no way “hidden in the small print.

I’d like to start by explaining that this 500% bonus is a “limited time only” promotion that has not been launched yet and therefore no promotional information has been posted anywhere. It’s a special promotion for specific players that come to our casino through specific affiliates. It is not an insane bonus, just a one time opportunity.

The terms and conditions are clearly stated. A few months ago, when we launched a similar promotion for one week, many players happily received their winnings. We are a reputable casino and we would never risk our name by creating promotions and offering bonuses if we don’t intend to pay well earned winnings.

Nevertheless, in this case Ruben (or Reynier), if you review the terms and conditions of this promotion you will see that it clearly states: This promotion is only valid when download is done by clicking on a banner of an affiliate web site. This is one of the few lines of the Terms and Conditions, so it is in no way “hidden in the small print”

Also the email, they make this statement.
The email did not say “your deposit will be returned to your account”, it says “to your NETeller account”

What the heck does this have to do with anything the withdrawl was refused and the money would have been held in his account anyway and for him to decide what to do with it, it was still his money. Now even though it clearly seems he should not have used the bonus this is after the fact and if he decided to play his own money and won "like he did" he should be paid.

Heres the funny part, do you think if he would have lost his $200 that this would even be taking place, the answer is simple NO.

In the email we sent you on October 1st, the one you refer to as the next day, our Security department said:

We will return your deposit to your NETeller account, please send the following documents in order to make the transfer…

The email did not say “your deposit will be returned to your account”, it says “to your NETeller account” and in order to do that, we needed your documents. You chose not to send your documents and instead you decided to play.

Usually, we would have been happy to approve and process your withdrawal for $1,000 since, as you mentioned, you were playing with your own money.

This seems to be big BS.
Casinos are now going to be able to go to the nearest forum and call that a background check! Sounds more like grasping at straws for an excuse to try and get out of paying somebody what they are owed.

And being they are not allowed to disclose personal information of their players and share information with other casinos "which we know some do" this could start a big problem for players collecting their winnings.

And it says, a routine background check was done and based on your history in other casinos, our Management decided to close your account.

However, while waiting for your documents, a routine background check was done and based on your history in other casinos, our Management decided to close your account.

This was explained to you in our second email. If you review our casino policies, it says: The casino reserves the right to reclaim bonuses and / or close accounts in situations of apparent abuse or fraud. Bonus hunting/abusing behavior is defined by the management on a case-by-case basis http://www.breakawaycasino.com/terms.asp

As soon as we receive your documents, we’ll be pleased to return your deposit to you as we initially offered.

Thank you

Not that, a routine background check was done and based on your opinions "meaning the player" of our casino and other casinos at the nearest gaming forum, our Management decided to close your account.
Hopefully this is not what they base their background check on!
And if they do they need to make that information public in their T&C's

Don't forget that the Sci-fi group is a member of this forum, and he can probably walk and chew gum at the same time. No one needs a "blackbook" to figure out that Reynier is a problematic player. No offense Reynier, but you have been complaining in the forum on a number of RTGs

Casino Extreme (where you even posted your name):
http://www.casinomeister.com/forums/...t-problem.html
Connect-to-casino
http://www.casinomeister.com/forums/...-resolved.html
Club Player
http://www.casinomeister.com/forums/...tml#post156885
Palace of Chance
http://www.casinomeister.com/forums/...tml#post162998
Breakaway Casino
http://www.casinomeister.com/forums/...tml#post192033

So in essence, Reynier has created his own very "public" blackbook.

I'm just using the casinomeister post as an example,"I'm sure he's doing or has done what he can for this player" But if this is how casinos do their background checks thats not good!

From reading this whole thread it sounds like this casino is trying to steal money from more than one player. They need to pay up and resolve these issues.

Have a great day!
USA2112

[chuchu59]

Sorry to barge in but it wouldnt make sense for them to 'steal' from one player only. They need to have done that to scores of players to compensate them for the loss of 'reputation'.

[Stanford]

Usually, we would have been happy to approve and process your withdrawal for $1,000 since, as you mentioned, you were playing with your own money.

However, while waiting for your documents, a routine background check was done and based on your history in other casinos, our Management decided to close your account.

Did you really do this? You took this man's action and then decided afterwards not to pay his winnings even when no bonus is involved?

And then you came onto the premeire watchdog site on the web and admitted it to the world? You admit that you can just not pay someone after the casino loses the wager because of .... whatever?

I can't believe it. CM? This guy just issued you a challenge.

Stanford.

[lojo]

Stanford, with all due respect, we don't know what those details are. If PaB Casinomeister will know.

[Stanford]

Stanford, with all due respect, we don't know what those details are. If PaB Casinomeister will know.

I suspect we should screen print Sci Fi's response before they change it.

Didn't they just say that normally they would pay the winnings because no bonus was involved but because of the guys background check they decided not to do so?

I am going to paste it here so we don't lose it. SciFiGroup posted:

"Usually, we would have been happy to approve and process your withdrawal for $1,000 since, as you mentioned, you were playing with your own money.

However, while waiting for your documents, a routine background check was done and based on your history in other casinos, our Management decided to close your account.

This was explained to you in our second email. If you review our casino policies, it says: The casino reserves the right to reclaim bonuses and / or close accounts in situations of apparent abuse or fraud. Bonus hunting/abusing behavior is defined by the management on a case-by-case basis http://www.breakawaycasino.com/terms.asp

As soon as we receive your documents, we’ll be pleased to return your deposit to you as we initially offered."


Stanford

[chuchu59]

Stanford, with all due respect, we don't know what those details are. If PaB Casinomeister will know.

True, but the comment made by Sci-Fi was stupid as it did seem to imply that they did the background check only when the player did not use the bonus for play. Unless the funds he used are illegal any play without a bonus are valid once accepted and if the player wins, he gets paid with no strings attached. The casino can close his account any time they wish but legitimate winnings must be paid.

[sdaddy]

However, while waiting for your documents, a routine background check was done and based on your history in other casinos, our Management decided to close your account.

Unless this background check uncovered clear evidence that Reyneir has committed fraud at his accounts within the SciFi group, then he is, by any reasonable standard of fairness, entitled to his winnings. I hope we haven't heard the end of this.

[Casinomeister]

Unless this background check uncovered clear evidence that Reyneir has committed fraud at his accounts within the SciFi group, then he is, by any reasonable standard of fairness, entitled to his winnings. I hope we haven't heard the end of this.

The last I heard was that the two US player issues were being dealt with. I'm not sure about Reynier's.

[Reynier]

Well I haven't heard anything from them. Are you in contact with them CM or should I give 'm another call myself?

[gaydave]

The last I heard was that the two US player issues were being dealt with. I'm not sure about Reynier's.

I will let you know if they contact me or pay me. Thus far they have just ignored PMs and Emails since they told me they were keeping my money. I sure wish the rep would jump in here and do the right thing