Metro wouldn't pay $6600

[guymiz]

If you look at the terms at Metro casino it says

Play at any of our other games is permitted however please note that until you have met our wagering requirement by playing on our Progressive Slots, Keno and Money Wheel, any play on other games will NOT count towards the wagering obligation of the Welcome Bonus.

http://www.metrocasino.com/bonusfull.html

It is obvious from the terms you can play any game you wish not for the wagering.I played Roueltte and slots and they confiscated my winnings, not honoring their own terms.


I got a reply from the Manager that this phrase is not related to the signup bonus but it says "towards the wagering obligation of the WELCOME BONUS.
"

Here is the answer I got from the Manager:


You have regrettably interpreted our rules incorrectly. The headline at the top of our Welcome Bonus page clearly states that there is a 100% Welcome Bonus on our Slots, Keno and Money Wheel games. Indeed, slightly further down the page we then invite you to "Make a purchase of between $25 and $500 and you'll receive a 100% match Welcome Bonus of up to $500 to enjoy on ALL of our Slot machines, Keno and Money Wheel".

Furthermore, we clarify the following on our full terms and conditions page, which are linked from the above page:

"If you wish to make a withdrawal before fulfilling the wagering requirement, please note that the bonus will be withdrawn from your winnings and also any part of your winnings that was won by use of any part of the bonus. This is in the interest of fair play considering the level of the bonus and that any wager on our games can return sizeable winnings."

In your case, you used the bonus to add to your deposit to win on French Roulette when the Welcome Bonus is for sole use on our Slots, Keno and Money Wheel. Therefore all winnings gained by use of the bonus on this excluded game are null and void. The fact that you went on to use your winnings to meet the wagering obligation on those games after you played with the bonus to win on French Roulette is irrelevant.

Therefore, we have today voided your winnings in the casino but, however, as we have noticed that you had accounts with our sister casinos, Jackpot Palace and Sunset Casino and similarly played excluded games there, in the interests of fairness we are returning via Neteller your two $500 deposits with those casinos via your account with Metro as one payment of $1,000.. This means of course that you will have now had all three of your deposits with our three casinos returned to you which we trust you will receive in good faith along with our above decision.

Regards,

Tom Lynch
Casino Manager
Metro Casino



I never withdraw before completing the wagering requirement so it is not applicable to me.

No more replies from the casino Manager

[lojo]

That is confusing... is he saying that you built up your bankroll on roulette, then used those 'winnings' to play through your wagering requirements on the games that count? If so

Play at any of our other games is permitted however please note that until you have met our wagering requirement by playing on our Progressive Slots, Keno and Money Wheel, any play on other games will NOT count towards the wagering obligation of the Welcome Bonus.

may be meant to include any profits earned from play on roulette. hmmm

[guymiz]

well lojo, what he meant is obviously not profit but WAGERING as he the terms mentioned wagering not balance and not profits

It says would count towards wagering thatsfine, and also the terms said

PERMITTED while permitted...

[SlotsWizard]

It is obvious from the terms you can play any game you wish

It is not obvious. There are literally hundreds of posts about casinos confiscating wins because they have that magic phrase in their T&C which bonus whores always try to use against the casinos.

Whenever you see this phrase, what you need to do is go into live chat and ask them if it's okay for you to bet your entire (deposit+bonus) balance on a single Roulette spin or hand of Blackjack and if you win, grind out the wagering requirement at low-stake slots, and be able to withdraw without any problems. If they agree, make sure to get a copy of the chat transcript in writing.

For future reference, no casino will agree to this. It is always better to assume that you are not allowed to play on the excluded games, or at the very least, just ask for clarification from live chat.

Better yet - don't play with a bonus! But if you must, just be aware that 99.99% of all bonuses are SLOTS-ONLY these days, thanks to people such as yourself.

[guymiz]

If the situtation was that it said those game would not count towards wagering then it is not obvious but here it says WHILE PERMITTED

Why would I have to ask if the terms mentioned PERMITTED TO PLAY OTHER GAMES ?

[SlotsWizard]

No part of your original post contains the phrase "while permitted" so I'm not sure what you are referring to.

The bottom line is, if you interpret the following phrase...

any play on other games will NOT count towards the wagering obligation

...to mean that you can play ANY game you wish in ANY manner you wish, as long as you complete the wagering requirement on slots afterwards, then you are just asking for trouble.

I completely agree that the wording of the rule is ambiguous - possibly intentionally so - and that it could be interpreted the way you have interpreted it. However, I have also been around long enough to know what the rule actually means, and that is that you cannot play any other game otherwise your winnings will be confiscated and your deposit returned.

So, consider this a lesson learned. You got your deposits back, they could have kept those as well. In the future, make sure to interpret the rule as I have outlined above, because that's how the casinos interpret it.

[lojo]

Lemme see if I've got this right: People think they can deposit 500, get another 500, play the hell out of games that don't meet the WR, then if they are ahead enough go ahead and meet the WR on the accepted games and expect to get paid their 'winnings'?

Sure, a swarm will come along and say 'that's what it says', but you know damn well that is simply manipulation, loophole slithering, etc.

Sure, sure, sure. Metro - tighten up the T&C, but this is ridiculous. What, is bonus manipulation a freaking career now?

I gots no pity.

[sdaddy]

Why would I have to ask if the terms mentioned PERMITTED TO PLAY OTHER GAMES ?

Exactly. I don't know how that language doesn't mean exactly what it says - that you're permitted to play any game, but must complete the WR only on certain ones that count. I'm sorry to see that others aren't coming to your defense here.

I understand if people don't like the way you "exploited" the rules, but if you followed them then you should be paid. Period.

[SlotsWizard]

Exactly. I don't know how that language doesn't mean exactly what it says - that you're permitted to play any game, but must complete the WR only on certain ones that count. I'm sorry to see that others aren't coming to your defense here.

I understand if people don't like the way you "exploited" the rules, but if you followed them then he should be paid. Period.

Again, I agree that the wording of the rule is ambiguous. However, considering this person's location - one that is usually excluded from playing bonuses in the first place due to massive amounts of player fraud - I find the whole thing a bit fishy.

[dancinggoon]

In my eyes these terms are very clear, you can play all games if you want, but only slots are counting to the wagering requirements, wich you have to full fill if you want to order a withdral request. Thats it, nothing about games that void winnings!

If Metro trys to void winnings, because they think their rules have another meaning, as they are written on their homepage, they are not better as other roguecasinos and should be kicked in the roguepit!

If slotswizzards tells you, its your own fault because "all games are permitted" means in reallity "only slots are allowed and all other games void winnings" and you have should known better, he is just showing us is affiliate face.

Players that use boni for their advantage are bad for his buisness as a affiliate, because he will only earn money if the players are losing money!
With a bonus involved they have better chances to quit with a profit, thats the reason why he tells you to play always without a bonus!

Its a pitty that affiliates like him are backing rogueoperations and bashing unexperianced players like guymiz!