AVOID THE IOG GROUP - Casino Las Vegas, Swiss Casino, Magic Box etc

[soflat]

I would just like to clarify that the player was treated in accordance to rules agreed when the player signed up as a member of the casino group . Our management team took no action that was against any bonus policy nor any action that was against our Terms of Use. Of course we returned the balances in his accounts, but we cannot return funds lost while playing in the casino.

In one case you decided that the bonus money was played first.

In the other cases you decided that player funds were wagered first.

Is this group rogue yet?

[BBKPoker]

You still have yet to answer the original question that has been brought up:

How can you possibly refuse to refund a player's deposits AFTER you've pulled their bonuses, and WHILE they were in the middle of wagering when those wagers would NOT have been placed had you not allowed the player to both sign up and receive a bonus?

It has absolutely nothing to do with asking for losses back and everything to do with expecting to be refunded wagers that were made due to a promise and offer by your company that turned out to be false. It's bad enough that you pulled his bonuses period, and you are now putting up a fight over refunding him his deposits is absurd.

An analogy to what you did would be if a cellphone company gave you a $100 credit to renew a contract, you do so, and then they reverse it and charge you $100 after all.

This whole fiasco is a complete and obvious bait and switch.

I'm glad I referred JD here and helped him out with his post, because this post has been very illuminating on exactly what kind of casino you are. I'm going to logout and walk him through pitching a bitch now.

[jdblingbling]

okay

I've pitched a bitch (Playtech has ignored me for longer than a week, nowhere near the 3-businss day turnaround time promised).

[BBKPoker]

JD just forwarded an email to me from Iris T of Playtech which was a one sentence response that backed up the casino with no explanation.

Hopefully the PAB I helped him send in will get somewhere, in the meantime avoid the heck out of these renegades.

[soflat]

What a scam they have going.

If you win, they say you were playing with bonus funds first and they take your winnings.

If you lose, they say you were playing with your own funds first and they keep your winnings.

That's ok with with Playtech?

[jdblingbling]

Still no update from Playtech (big surprise)

I PAB'd and PM'd a reminder but haven't heard anything there either. Must be a busy week.

[jdblingbling]

*bump*

[paul02085]

Does anyone know if Iris "rubber stamp" Toledo really exists?

[spearmaster]

Originally Posted by paul02085

Does anyone know if Iris "rubber stamp" Toledo really exists?

Iris Toledo doesn't exist.

Iris Toledano does

[Linus]

Originally Posted by jetset

I can never understand why a casino group that objects to bonus hunters going after a bonus at every site in the group doesn't change their T&Cs to better reflect their policy

Because this way they get a chance to freeroll their players.

If the player wins, the casino confiscates his winnings.

If the player loses, the casino keeps the losses.

This way, the casino can take advantage of bonuses, without having to risk any of its own funds.

The only way players can protect themselves from this kind of bonus abuse, is to publicize the names of the casinos who do it, so we know which sites to avoid.