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Casino King Denies Bonus after wagering done

Discussion in 'Online Casino and Poker Complaints - old section' started by smolinar, Jan 8, 2005.

    Jan 8, 2005
  1. smolinar

    smolinar Dormant account

    Location:
    Texas
    I was sent an email from Casino King inviting me to take part in one of their "real cashable" bonuses. I made a $750 deposit. The terms were pretty standard, wager the deposit 15x to receive a 20% bonus ($150). I have gambled with Casino King before and they were pretty straight up.

    NOT THIS TIME.

    After making more than the required 11,250 in wagers, no bonus. An email to support garners the reply that I am not eligible for the bonus. A conversation with support informs me I was sent the bonus email by "mistake". The bonus confirmation email was also a "mistake". What a load of bull.

    I followed their T&C. I did not gamble on prohibited games.

    As of right now, they owe me the bonus and apparently have no intention of honoring the terms of their offer. If anyone can offer help, please post a reply here. Thank you.
     
  2. Jan 8, 2005
  3. Stanford

    Stanford Dormant account

    Location:
    USA
    This one is tuff. CasinoMeister doesn't do Playtec. Spearmaster does, but only for those that sign up through him. Casino King is one of his promoted casinos so if you signed up through him, email him.

    After that, I am stumped. Maybe some of the more experienced can direct you of other places to lodge a complaint. You might consider joining the players union and see if they can help.

    Good luck,
    Stanford.
     
  4. Jan 8, 2005
  5. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Belongs to a well-established and large group called Intercontinental Online Gaming Limited. If you are tenacious you might be able to get the Antiguan jurisdictional authorities where they are licensed into gear, but that takes some spurring.

    Since late last year Antigua has a new Director of Gaming called Kaye McDonald. She might be more of a livewire than her predecessor and is worth trying. You can lay a complaint here: You must register/login in order to see the link.

    This is the IOG (Antigua) snail mail address:

    P.O Box W1373
    St. John's
    Antigua W.I.
     
  6. Jan 8, 2005
  7. smolinar

    smolinar Dormant account

    Location:
    Texas
    Follow up

    I have filed my complaint via the antiguagaming web site. If there is any response or movement, I'll follow up.

    Thanks for all your help folks.
     
  8. Jan 9, 2005
  9. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Please send email with a copy of all previous emails, as well as your account number, to:

    This email is not visible to you.
     
  10. Jan 12, 2005
  11. smolinar

    smolinar Dormant account

    Location:
    Texas
    RESOLVED: Casino King denies bonus after wagering done

    Well, after sending an email to This email is not visible to you., they have granted the bonus. I am most grateful to all who offered help here. Thank you one and all.

    I don't think Casino King is a bad casino, they apparently have some unskilled frontline help. Their manager appears to be polite, knowledgeable and helpful.

    Thanks again all.

    Sonya
     
  12. Jan 12, 2005
  13. Clayman

    Clayman Dormant account

    Location:
    Pennsylvania, USA
    On balance, would you play there again?
     
  14. Jan 12, 2005
  15. Stanford

    Stanford Dormant account

    Location:
    USA
    Glad your around here Spearmaster.

    Stanford.
     

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