1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Casino King took my money

Discussion in 'Online Casino and Poker Complaints - old section' started by Garage3, Feb 7, 2006.

    Feb 7, 2006
  1. Garage3

    Garage3 Dormant account

    Occupation:
    consultant
    Location:
    east coast
    On October 27 I deposited 500 and got a 175 bonus at Casino King.
    After playing many times on Blackjack Switch and Aces and Faces and Jacks or Better, I withdrew $9625 on Dec 2nd. They told me that I played excluded games, Jacks or Better and Blackjack Switch. they gave me $3000 and CONFISCATED the rest.

    I have followed the link in the email I got announcing the promotion (Oct 27) and there is no mention of excluded games other than the standard Craps, roulette, sicbo, and Bacarrat. I have never known Casino King to have any excluded games except these.

    Anyone else have this problem? Anything I can do to get my money?
     
  2. Feb 7, 2006
  3. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Do you have a url for this venue? I thought Casino King went out of business some time back.
     
  4. Feb 7, 2006
  5. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    I found it at You must register/login in order to see the link. after reading the OP's post.
     
  6. Feb 7, 2006
  7. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    They're sister to Swiss Casino and Casino Las Vegas who have also been reportedly pulling these tricks.

    What the hell is up with Playtech lately, they really have taken over the role of the dodgiest casinos to play at.

    I don't know about anyone else but I'm completely avoiding the software.
     
  8. Feb 7, 2006
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Thanks, Mac - this site has had a revamp since I last saw it some time ago.

    Garag3 I hate to tell you this but this outfit claims it is licensed in Antigua, and those folks are not good at assisting players with disputes. Playtech's disputes channel has still to prove itself as well, but it is worth a try.

    Dirk is right - this software provider's licensees seem to be generating way too many disputes over very questionable decisions of late - imo they are probably best avoided.
     
  10. Feb 7, 2006
  11. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    Since they claim to be licensed in Antigua, I took the liberty to look into the Directorate of Offshore Gaming's site and there are totally NO Casino King on there. There are a few others there but totally no Casino King.

    I'm not sure if I made a mistake or if I just overlooked it. But you could check it out yourself if you want to.

    You must register/login in order to see the link.

    I see a 2 Intercontinental Online Gaming Ltd but none of them are licensed for Casino King. Perhaps you could send a complain to the directorate. They might be able to help. I'm not sure if anyone tried it yet but click on the link above and look for complains. There's a complain form there.

    Hope you get your winnings back.

    Ps. Please do get everythng in BLACK and WHITE.

    After a little more digging, I also found out that Casino King is not even listed in their owner's webpage. You must register/login in order to see the link.

    I'm guessing that they are either not licensed or something. This is just CRAZY!
     
    Last edited: Feb 7, 2006
    1 person likes this.
  12. Feb 7, 2006
  13. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    with playtechs reputation of late and the fact things only seem to be getting worse rather than better i'm surprised that CM has let quite a few of these playtechs on board here.

    I'm sure that CM has checked them out and they deserve to be here, however the fact is that playtech continues to ignore complaints from players and sites like this. so maybe the time has come for the whole community to shun playtechs altogether, including those outfits that are deemed to be reputable and honest.

    although this may sound unfair, but if the reputable outfits abandoned playtech software due to player pressure then hopefully this would in turn put pressure on playtech to clean up its act.
     
    2 people like this.
  14. Feb 7, 2006
  15. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    1 person likes this.
  16. Feb 7, 2006
  17. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    Totally agree. Playtech licensees have overtaken RTG for the title of Most Crooked Software Group.

    New online gamblers should be aware that if you play at Playtech you are -EV to get your money.

    Even the best Playtechs (is that an oxymoron?) are questionable IMHO. I suggest staying far away from the lot of them.
     
  18. Feb 7, 2006
  19. paul1

    paul1 Dormant account

    Strange why they would give you $3000. Where did that number (arbitrary) come from?
     
  20. Feb 7, 2006
  21. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    This question of mass boycotts is a contentious and at times emotive issue, but I for one do not favour approaches designed to harm and damage the good as well as the bad, and although they appear to be in the minority there are some *good* Playtech powered casinos.

    I take the point that sufficient licensee pressure might influence Playtech into a more active role in policing its bad apples (assuming that this company would listen to its good guy minority) but speaking personally I do not think the end justifies the means if it involves harming the decent with the unethical.

    That said, and given the number of cases of bad practice that have arisen over the past few months, I think it is essential to caution all players that these events make it imperative that players research thoroughly before considering whether to play.
     
  22. Feb 7, 2006
  23. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    The point is how do you know who is good or bad, or more importantly when the good are going to turn bad?

    I remember up until about a year ago I hardly ever heard of anyone having a problem with a Playtech casino except for with the Black Widow/Grand Banks group, which anyone with the slightest industry knowledge knew to keep clear of.

    I personally played at Swiss and Casino King for months up until about a year ago and made many big withdrawals and was paid promptly and with no issues. I would've recommended them to anyone, and look how wrong I'd have been.

    The same can be said for many other Playtech's like the Tropez group and Carnival and it's sisters, all of which have had several complaints lately.

    IMO unless Playtech actually get off their arses and sort these crooks out, and has a disputes service that actually deals with disputes (instead of just forwarding the complaint to the casino) then everyone should stay clear.
     
    3 people like this.
  24. Feb 20, 2006
  25. Garage3

    Garage3 Dormant account

    Occupation:
    consultant
    Location:
    east coast
    I also wondered what criteria went into them giving me 3000 and keeping the rest of the money.
    they still haven't responed to my email. Nothing.
     
  26. Feb 20, 2006
  27. tencardcharlie

    tencardcharlie Dormant account

    Occupation:
    Bureaucrat
    Location:
    The playboy mansion.
    Still today, they do not mention Video Poker or blackjack in their excluded games. Not for the signups, not for the monthly rewards and not for the extra payment bonuses.

    Have you filed a complaint to playtech yet? What is their response?
     
  28. Feb 20, 2006
  29. sorrelltop

    sorrelltop Dormant account

    Occupation:
    Webmaster
    Location:
    United States
    Casino King is part of IOG Casinos (Intercontinental Online Gaming), not Intercontinental Casinos.

    I agree Dirk, that Playtech does need to sort the crooks out. They are definitely not helping confidence in the good Playtech sites (yes, there are some :) )
     
    1 person likes this.
  30. Feb 22, 2006
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Okay, according to the casino - you took them up on their offer (like you stated). They've provided the links to the bonus and terms & conditions.

    You must register/login in order to see the link.

    You must register/login in order to see the link.

    As a reminder, the bonus plus your deposit amount must be wagered 12 times (25x for ) before making a cashin.
    The bonus cannot be wagered on Baccarat, Black Jack Switch, Black Jack Surrender, Craps, Mega Jacks, Jack or Better, Roulette and SicBo.


    They also produced the email they sent to you when you accepted the bonus. So apparently you must have missed reading all of the disallowed games.

    The Casino reserves the right to withhold any amount in excess of the players original deposit from a player's withdrawal if the bonus is wagered on the above games, before the wagering on allowed games is completed fully.


    They paid you $3000 - maybe because the felt bad to what had happened. I don't know. I'll ask.

    If this is the case then, I'll have to agree with the casino. Unless you can prove that the casino changed these terms* - I'd have to say that this is pretty much a resolved issue.



    *if these were indeed changed, I'm sure there would be a flood of complaints. So far, yours is the only one.
     
  32. Feb 23, 2006
  33. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    I don't see why there would be a flood. Maybe he is the only guy who this happened to. I imagine winning $9,000 off a bonus is not all that common

    At any rate it's plain that these are not their normal conditions, which state 'Baccarat, Craps, Roulette and Sic Bo', across all of their sites. I can't particularly see why they would alter these conditions for this particularly crappy bonus.

    It is not hard for me to imagine that they did change the terms after the fact. I have had this happen at sites from Fortune Lounge downwards.

    Unfortunately if this is what they are saying the terms are, it's impossible for the player to prove otherwise.
     
  34. Feb 23, 2006
  35. sirius

    sirius Senior Member

    Location:
    UK
    I explained in another thread that this group have had confusing terms for years (saying 'excluded from wagering' and later saying they are banned- some in the group put the latter part on another page).

    Anyway, I found out yesterday that those pages were last modified in early July last year (you can check this in Mozilla browsers) so I doubt they are the same promo the guy had a problem with months later.
     
  36. Feb 23, 2006
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Garage3 - do you have the promo email that was sent to you? If so, please forward me a copy with all headers. Thanks!
     
  38. Feb 23, 2006
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    If a casino changes a bonus term mid-stroke that is live on a site - believe me, players come out of the woodwork all freaked out. You would see postings all over cyberland. So far, this is the only one.
     

Share This Page