Casino King took my money

[Garage3]

On October 27 I deposited 500 and got a 175 bonus at Casino King.
After playing many times on Blackjack Switch and Aces and Faces and Jacks or Better, I withdrew $9625 on Dec 2nd. They told me that I played excluded games, Jacks or Better and Blackjack Switch. they gave me $3000 and CONFISCATED the rest.

I have followed the link in the email I got announcing the promotion (Oct 27) and there is no mention of excluded games other than the standard Craps, roulette, sicbo, and Bacarrat. I have never known Casino King to have any excluded games except these.

Anyone else have this problem? Anything I can do to get my money?

 

[jetset]

Do you have a url for this venue? I thought Casino King went out of business some time back.

 

[Macgyver]

I found it at

You do not have permission to view link Log in or register now.

after reading the OP's post.

 

[Dirk Diggler]

They're sister to Swiss Casino and Casino Las Vegas who have also been reportedly pulling these tricks.

What the hell is up with Playtech lately, they really have taken over the role of the dodgiest casinos to play at.

I don't know about anyone else but I'm completely avoiding the software.

 

[jetset]

Thanks, Mac - this site has had a revamp since I last saw it some time ago.

Garag3 I hate to tell you this but this outfit claims it is licensed in Antigua, and those folks are not good at assisting players with disputes. Playtech's disputes channel has still to prove itself as well, but it is worth a try.

Dirk is right - this software provider's licensees seem to be generating way too many disputes over very questionable decisions of late - imo they are probably best avoided.

 

[aodat2]

Since they claim to be licensed in Antigua, I took the liberty to look into the Directorate of Offshore Gaming's site and there are totally NO Casino King on there. There are a few others there but totally no Casino King.

I'm not sure if I made a mistake or if I just overlooked it. But you could check it out yourself if you want to.

Outdated URL (Invalid)

I see a 2 Intercontinental Online Gaming Ltd but none of them are licensed for Casino King. Perhaps you could send a complain to the directorate. They might be able to help. I'm not sure if anyone tried it yet but click on the link above and look for complains. There's a complain form there.

Hope you get your winnings back.

Ps. Please do get everythng in BLACK and WHITE.

After a little more digging, I also found out that Casino King is not even listed in their owner's webpage.

You do not have permission to view link Log in or register now.

I'm guessing that they are either not licensed or something. This is just CRAZY!

 

[scrollock]

with playtechs reputation of late and the fact things only seem to be getting worse rather than better i'm surprised that CM has let quite a few of these playtechs on board here.

I'm sure that CM has checked them out and they deserve to be here, however the fact is that playtech continues to ignore complaints from players and sites like this. so maybe the time has come for the whole community to shun playtechs altogether, including those outfits that are deemed to be reputable and honest.

although this may sound unfair, but if the reputable outfits abandoned playtech software due to player pressure then hopefully this would in turn put pressure on playtech to clean up its act.

 

[caruso]

Part of the "Evil Sixteen".

https://www.casinomeister.com/forums/threads/playtech-the-nightmare-list.10836/

Until such a time as Playtech disputes show evidence of doing more than absolutely nothing, I see no chance of any resolution of any Playtech dispute. I also see no justification in at the very least considering Playtech officially "not recommended" as a provider. Far, far too many issues.

 

[paul02085]

Totally agree. Playtech licensees have overtaken RTG for the title of Most Crooked Software Group.

New online gamblers should be aware that if you play at Playtech you are -EV to get your money.

Even the best Playtechs (is that an oxymoron?) are questionable IMHO. I suggest staying far away from the lot of them.

 

[paul1]

On October 27 I deposited 500 and got a 175 bonus at Casino King.
After playing many times on Blackjack Switch and Aces and Faces and Jacks or Better, I withdrew $9625 on Dec 2nd. They told me that I played excluded games, Jacks or Better and Blackjack Switch. they gave me $3000 and CONFISCATED the rest.

I have followed the link in the email I got announcing the promotion (Oct 27) and there is no mention of excluded games other than the standard Craps, roulette, sicbo, and Bacarrat. I have never known Casino King to have any excluded games except these.

Anyone else have this problem? Anything I can do to get my money?

Strange why they would give you $3000. Where did that number (arbitrary) come from?

 

[jetset]

This question of mass boycotts is a contentious and at times emotive issue, but I for one do not favour approaches designed to harm and damage the good as well as the bad, and although they appear to be in the minority there are some *good* Playtech powered casinos.

I take the point that sufficient licensee pressure might influence Playtech into a more active role in policing its bad apples (assuming that this company would listen to its good guy minority) but speaking personally I do not think the end justifies the means if it involves harming the decent with the unethical.

That said, and given the number of cases of bad practice that have arisen over the past few months, I think it is essential to caution all players that these events make it imperative that players research thoroughly before considering whether to play.

 

[Dirk Diggler]

The point is how do you know who is good or bad, or more importantly when the good are going to turn bad?

I remember up until about a year ago I hardly ever heard of anyone having a problem with a Playtech casino except for with the Black Widow/Grand Banks group, which anyone with the slightest industry knowledge knew to keep clear of.

I personally played at Swiss and Casino King for months up until about a year ago and made many big withdrawals and was paid promptly and with no issues. I would've recommended them to anyone, and look how wrong I'd have been.

The same can be said for many other Playtech's like the Tropez group and Carnival and it's sisters, all of which have had several complaints lately.

IMO unless Playtech actually get off their arses and sort these crooks out, and has a disputes service that actually deals with disputes (instead of just forwarding the complaint to the casino) then everyone should stay clear.

 

[Garage3]

I also wondered what criteria went into them giving me 3000 and keeping the rest of the money.
they still haven't responed to my email. Nothing.

 

[tencardcharlie]

Still today, they do not mention Video Poker or blackjack in their excluded games. Not for the signups, not for the monthly rewards and not for the extra payment bonuses.

Have you filed a complaint to playtech yet? What is their response?

 

[sorrelltop]

After a little more digging, I also found out that Casino King is not even listed in their owner's webpage. Intercontinental Casinos

Casino King is part of IOG Casinos (Intercontinental Online Gaming), not Intercontinental Casinos.

IMO unless Playtech actually get off their arses and sort these crooks out, and has a disputes service that actually deals with disputes (instead of just forwarding the complaint to the casino) then everyone should stay clear.

I agree Dirk, that Playtech does need to sort the crooks out. They are definitely not helping confidence in the good Playtech sites (yes, there are some )

 

[Casinomeister]

On October 27 I deposited 500 and got a 175 bonus at Casino King.
After playing many times on Blackjack Switch and Aces and Faces and Jacks or Better, I withdrew $9625 on Dec 2nd. They told me that I played excluded games, Jacks or Better and Blackjack Switch. they gave me $3000 and CONFISCATED the rest.

I have followed the link in the email I got announcing the promotion (Oct 27) and there is no mention of excluded games other than the standard Craps, roulette, sicbo, and Bacarrat. I have never known Casino King to have any excluded games except these.

Anyone else have this problem? Anything I can do to get my money?

Okay, according to the casino - you took them up on their offer (like you stated). They've provided the links to the bonus and terms & conditions.

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

As a reminder, the bonus plus your deposit amount must be wagered 12 times (25x for ) before making a cashin.
The bonus cannot be wagered on Baccarat, Black Jack Switch, Black Jack Surrender, Craps, Mega Jacks, Jack or Better, Roulette and SicBo.

They also produced the email they sent to you when you accepted the bonus. So apparently you must have missed reading all of the disallowed games.

The Casino reserves the right to withhold any amount in excess of the players original deposit from a player's withdrawal if the bonus is wagered on the above games, before the wagering on allowed games is completed fully.


They paid you $3000 - maybe because the felt bad to what had happened. I don't know. I'll ask.

Bryan, if the casino admits to anything amiss here, it would be to a lack of better communication, something they are working on to improve. There was no foul play, no confiscations or robbing of monies won.

If this is the case then, I'll have to agree with the casino. Unless you can prove that the casino changed these terms* - I'd have to say that this is pretty much a resolved issue.



*if these were indeed changed, I'm sure there would be a flood of complaints. So far, yours is the only one.

 

[thelawnet]

Okay, according to the casino - you took them up on their offer (like you stated). They've provided the links to the bonus and terms & conditions.

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

As a reminder, the bonus plus your deposit amount must be wagered 12 times (25x for ) before making a cashin.
The bonus cannot be wagered on Baccarat, Black Jack Switch, Black Jack Surrender, Craps, Mega Jacks, Jack or Better, Roulette and SicBo.

They also produced the email they sent to you when you accepted the bonus. So apparently you must have missed reading all of the disallowed games.

The Casino reserves the right to withhold any amount in excess of the players original deposit from a player's withdrawal if the bonus is wagered on the above games, before the wagering on allowed games is completed fully.


They paid you $3000 - maybe because the felt bad to what had happened. I don't know. I'll ask.


If this is the case then, I'll have to agree with the casino. Unless you can prove that the casino changed these terms* - I'd have to say that this is pretty much a resolved issue.



*if these were indeed changed, I'm sure there would be a flood of complaints. So far, yours is the only one.

I don't see why there would be a flood. Maybe he is the only guy who this happened to. I imagine winning $9,000 off a bonus is not all that common

At any rate it's plain that these are not their normal conditions, which state 'Baccarat, Craps, Roulette and Sic Bo', across all of their sites. I can't particularly see why they would alter these conditions for this particularly crappy bonus.

It is not hard for me to imagine that they did change the terms after the fact. I have had this happen at sites from Fortune Lounge downwards.

Unfortunately if this is what they are saying the terms are, it's impossible for the player to prove otherwise.

 

[sirius]

I explained in another thread that this group have had confusing terms for years (saying 'excluded from wagering' and later saying they are banned- some in the group put the latter part on another page).

Anyway, I found out yesterday that those pages were last modified in early July last year (you can check this in Mozilla browsers) so I doubt they are the same promo the guy had a problem with months later.

 

[Casinomeister]

Garage3 - do you have the promo email that was sent to you? If so, please forward me a copy with all headers. Thanks!

 

[Casinomeister]

I don't see why there would be a flood...

If a casino changes a bonus term mid-stroke that is live on a site - believe me, players come out of the woodwork all freaked out. You would see postings all over cyberland. So far, this is the only one.

 

[thelawnet]

If a casino changes a bonus term mid-stroke that is live on a site - believe me, players come out of the woodwork all freaked out. You would see postings all over cyberland. So far, this is the only one.

Most of these casinos send out a new bonus every day, sometimes several per day.

I am not sure how many people actually sign up to each one. I suspect the number is very small.

I would be curious to find whether anyone can acknowledge that they have received such an email containing all of these game exclusions.

 

[Casinomeister]

The email contained the links - one of which is the link to the excluded games.

You do not have permission to view link Log in or register now.

The last time that page was updated or uploaded was Sunday, July 03, 2005 12:01:36 PM.

So it's not an issue of them changing the terms and conditions mid stroke (like some other casinos have done in the past). It's been there for a number of months.

Firefox is pretty cool in this regard. Thanks for the reminder on this "tool" Sirius.

 

[thelawnet]

The email contained the links - one of which is the link to the excluded games.

You do not have permission to view link Log in or register now.

The last time that page was updated or uploaded was Sunday, July 03, 2005 12:01:36 PM.

So it's not an issue of them changing the terms and conditions mid stroke (like some other casinos have done in the past). It's been there for a number of months.

Firefox is pretty cool in this regard. Thanks for the reminder on this "tool" Sirius.

This has been documented and doable in Internet Explorer for several years before that as well.

Just type javascript:alert(document.lastModified) in to the address bar and hit enter.

Of course these dates can easily be tampered with.... But it does look at least very likely that the casino did send this crapppy bonus out with these crappy conditions.

 

[Casinomeister]

This has been documented and doable in Internet Explorer for several years before that as well.

Just type javascript:alert(document.lastModified) in to the address bar and hit enter.

Of course these dates can easily be tampered with.... But it does look at least very likely that the casino did send this crapppy bonus out with these crappy conditions.

Well, blimey!!

So, how would someone tamper something like this? Would there be some kind of code in the page's HTML?

 

[Macgyver]

I don't know ... as a test, I did the javascript command on Phoenician's T&C and 32 Red's T&C in Internet Explorer.

Both times, I got today's date and the current exact time.

When I did the Meister's Accredited Casinos page (again in Internet Explorer), I got February 17, 2006.

I can't believe that casinos are updating their bonus T&C every second, though they feel like they change on a daily basis.