AVOID THE IOG GROUP - Casino Las Vegas, Swiss Casino, Magic Box etc

[dominique]

It would be awful to sign up to casino no2 in a group in good faith, get a bonus and win and be denyed payment.

Surely they could match up your name/address and not give a bonus automatically.

That is a very constructive suggestion.

Makes sense to me.

[soflat]

The casino should either:

a) state in the T&Cs that you cannot do multiple bonuses within their group,

or b) verify member eligibilty before issuing the bonus credits (unfortunately this means all players would have to wait for the casino to issue the bonus rather it receive them instantly).

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The player should:

a) learn to not be such an obvious bonus hunter (when you get your account closed you prolly won't get any good reload bonuses, duh!)

and b) learn to use the available resources to select more reputable casinos.

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All players should avoid this group of casinos because:

a) the rules are too vague

and b) the operator seems to be using them to prey on some players.

[Vesuvio]

I can never understand why a casino group that objects to bonus hunters going after a bonus at every site in the group doesn't change their T&Cs to better reflect their policy

i.e. Make it illegal in terms of the T&Cs to take more than one signup in the group, and then indicate clearly and upfront which casinos comprise the group where this is applicable. Then there can be no misunderstandings or "working the T&Cs".

But of course casino groups want players to sign-up at as many of their casinos as possible, and even with as many false identities as they can come up with... just as long as they lose. Why go to to the bother of finding new losing players if one of them's willing to play at all your sites?

They want to have their cake & eat it - so they'll allow players to lose their deposits but then cheat winning players. It's pure theft, obviously, and this casino group's even willing to own up to it on an open forum

I wouldn't actually criticise the player's actions - it's often been the best policy at these groups to go through all the members quickly before they get round to banning you. If they've given the bonus they're honour-bound to let you keep playing according to their terms (& not the "we can do anything we like" one) - not to say most of them have the slightest conception of honesty.

[soflat]

When you receive a bonus, the first wagers are either bonus monies or deposited funds. That is up to the casino and has to be applied consistently.

But what we seem to have here is a casino that selects the option that best suits them on case by case basis.

If the bonus funds are wagered first, and the casino later revokes the bonus, the player should be entitled to all of his/her deposited funds remaining. So for example, if the player deposited $100 and received $100 bonus, but lost $50, then he/she still has $100 in deposited funds and should get that back when the casino renegs on the bonus offer.

Conversely, if the deposited funds are wagered first, then the player would only have $50 of his own money left in the above example. But if he won, then he/she would keep the winnings because he was risking his own money.

In this case the operator is inconsistent and therefore rogue:
1) For the casinos the player lost at, the operator is saying that deposited funds were risked first (deducting losses from deposited funds).
2) But for the casino the player won at, the operator is saying the bonus was wagered first and voiding his winnings.

Furthermore, the T&Cs do not even hint that players are not allowed to claim bonuses at multiple casinos. They even credited him the bonuses initially.

Unless there is more to the story it looks like a rogue casino operator out to trap players.

[MarcyW]

I just wish IOG would quit spamming me EVERY SINGLE DAY!!!!!

[jdblingbling]

I have filed a Playtech dispute (since IOG is ignoring my emails now). Should I Pitch a bitch as well, or wait for the result of the Playtech complaint? Any word on my suggestion to move this group to Not Recommended given all their issues?

[kreome]

The playtech dispute channel is a waste of your time

Pitch a bitch immediately and I think you should try the pitch a bitch before you try the forums.

I bet they are going to pay you finally.

[LisasLuck]

I just wish IOG would quit spamming me EVERY SINGLE DAY!!!!!

I second that!

[rtmlam]

This is a good idea but for the big groups that have 10 or even 20+ casinos how would you know/remember which casinos you have already played at. Im talking about the more casual players not the out and out bonus hunters.

It would be awful to sign up to casino no2 in a group in good faith, get a bonus and win and be denyed payment.

Surely they could match up your name/address and not give a bonus automatically.

I agree, I think it is absurd for a group to offer a bonus at it's casinos and later claim it's always abuse (when the player wins) if a player may take advantage of some of these offers. If you do not want to offer the bonus to all that come, make it clear in the terms at a minimum.

[Graham]

Hello everyone,

I would just like to clarify that the player was treated in accordance to rules agreed when the player signed up as a member of the casino group . Our management team took no action that was against any bonus policy nor any action that was against our Terms of Use. Of course we returned the balances in his accounts, but we cannot return funds lost while playing in the casino.

Sincerely,

Graham
IOG Casino Group