Rockbet Rogued?

[RobWin]

Bryan, can you or Max one please confirm that "Rockbet Casino" has in-fact entered the "Rogue Pit" here at Casinomeister. In the video below you state at approx. 8:11 into it that, and I quote: "Get your act together Rockbet, as for now, umm, you're in the Rogue Pit".

Now I've looked over the listings in the "Rogue Casinos" section HERE but I cannot find Rockbet listed there. Does this just simply mean that you guys have not had the time to add the Rockbet listing to the "Rogue Pit" as of yet? And are you still planning on adding "Rockbet" to the listings there?

I do see the warning that Max listed HERE though but no mention of Rockbet in the "Rogue Casinos" section. Just would like to have some clarification on this please.

[ame="http://www.youtube.com/watch?v=LJ8jbStiMfU"]YouTube - Casinomeister's Webcast - 1 October 2009[/ame]

[WagerWitch]

I think what has happened is that Rockbet fixed the situation and has tried to make amends - and it was noted that Rockbet made these actions PRIOR to the video being released.

I'm not sure on this - but I think Rockbet is on the Warning list - maybe not Rogued list... and if John's words are right - he intends to make sure such situations do not happen again.

So - I think currently they are still OK - but if anything else untoward happens in the near future - then they will be placed on Rogue status.

(THIS IS ALL CONJECTURE FROM EVERYTHING I'VE READ - and may have no basis in reality, whatsoever.)

[maxd]

B is neck-deep in a big redo of the Pit so that might be slowing things down a bit.

[Nifty29]

and it was noted that Rockbet made these actions PRIOR to the video being released

Well actually Witchiepoo....

Actually there is some doubt about this now I look back at the times of emails etc. The first answer I received was at 3:15am Oct 2nd Australian Eastern Standard Time (1:00 PM Oct 1st US Eastern Time) so it depends on when Bryan posted the video.

However, I dont think it really matters - the reason they were rogued is as much to do with ignoring everybody than it is not paying my $100.

Leave them in the pit until they prove they are willing to communicate with their players IMO. I mean, I wasnt even offered a $10 chip or anything for all the trouble Ive been through, so that should tell you something (its not the money btw its the principle of being given a token of apology).

Anyway, what happens now is out of my hands - but John read my PM about my issue on SEPT 24th and he didnt even respond - so I wouldnt be 100% sold on the 'it was down to someone else' explanation. He knew for a week personally and did nothing...it didnt suddenly just hit his lap right before the video.

Anyone who plays there will probably be fine as long as they dont encounter a problem or require some kind of assistance from customer service - and as long as they dont expect to be paid in under 4-5 days.

[mmek]

i deposited more than a few hundred at this one and never get free chips and never got a cash back promo either wrote than many times but have never gotten a straight answer my bday is coming up lets see if they can find it in there hearts to give me a free chip but i am not counting on it lack of comunication has me depositing at the other rivals

[Casinomeister]

Things are a little slow in Meisterland as Max implied:
http://www.casinomeister.com/rogue/n...ed/rockbet.php

[RobWin]

Things are a little slow in Meisterland as Max implied:
http://www.casinomeister.com/rogue/n...ed/rockbet.php

Thanks for taking the time to clarify Bryan, Hopefully Rockbet can re-prove themselves over a course of time and get themselves out of there.

Remember Rockbet, communication is the key to all good things in the online casino world.
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[Nifty29]

Remember Rockbet, communication is the key to all good things in the online casino world.

Yes indeed Rob

So is telling the truth....in my book its more important.

[KasinoKing]

Things are a little slow in Meisterland as Max implied:
http://www.casinomeister.com/rogue/n...ed/rockbet.php

Sorry to be picky for a change... but I believe that report is misleading where you say:-

* player deposits £50, takes no bonus, contacts Customer Service and is assured no previous bonus issues apply
* player gets a bonus and wins a bit, balance is about £150

The second statement says he got a bonus, which I believe to be wrong.

To make the first statement crystal clear I suggest a minor change:-
* player deposits £50, takes no bonus, contacts Customer Service and is assured no previous bonus issues apply despite still having 0.18 left over from a previous bonus he received. The cashier screen also showed no outstanding wagering was required.


Not to detract from the most important issue here - the appalling lack of communication with the player & Max - totally unacceptable in any circumstances.
KK

[jetset]

Yes indeed Rob

So is telling the truth....in my book its more important.

Damn right