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13th October 2008, 08:57 AM
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Lucky 18 Casino: withdrawals stalled, no response.
A player came to us with an issue where they had $450 stuck in withdrawal limbo and the casino wasn't responding to their requests for aid. Our attempts to raise the issue produced the same results, nothing.
Warning: Lucky 18 Casino is not responding to player needs for assistance which is resulting in unpaid withdrawals.
__________________
Useful links: Accredited Casinos & Poker ~ Casino Reps ~ Warnings ~ Rogue Pit ~ Forum Rules Pitch-A-Bitch Stuff: read the FAQ, Submit a PAB, Archives ~ scuttlebutt from Casinomeister's PAB scene on the BitchMeister Blog NEW! ... Casinomeister's "No Can Do" List, sites that we do not accept PABs for. 
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| The Following 7 Users Say Thank You to maxd For This Useful Post: | ||
Casinomeister (16th October 2008), chayton (17th October 2008), GI Joe (15th October 2008), Jasminebed (14th October 2008), pokeraddict (15th October 2008), Vortran007 (16th October 2008), yameater (15th October 2008) | ||
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17th October 2008, 07:08 PM
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The casino has since responded, indicating that they knew nothing about our attempts to raise the issue with them. We've now forwarded the details of the case to the CEO of Lucky 18 per their request ... and we'll keep this Warning updated as that process progresses.
__________________
Useful links: Accredited Casinos & Poker ~ Casino Reps ~ Warnings ~ Rogue Pit ~ Forum Rules Pitch-A-Bitch Stuff: read the FAQ, Submit a PAB, Archives ~ scuttlebutt from Casinomeister's PAB scene on the BitchMeister Blog NEW! ... Casinomeister's "No Can Do" List, sites that we do not accept PABs for.
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| The Following 3 Users Say Thank You to maxd For This Useful Post: | ||
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23rd October 2008, 02:02 PM
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PAB Withdrawn
Turns out that the player didn't like being "forced" to play back his $450 in withdrawals.
They didn't owe him anything - complaint withdrawn. Player spanked.
__________________
Beer is living proof that God loves us and wants us to be happy ~Ben Franklin Useful links: ~ Accredited Casinos ~ I-Gaming Representatives ~ Evil Section ~ My Wish List ~ Donate Now! ~ Mission Statement & Player Philosophy
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23rd October 2008, 04:54 PM
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I've gone through a good collection of evidence relating to this case -- including over 60 minutes of phone calls -- and I have to conclude that this was a completely spurious complaint. The bottom line is that the player was trying to pressure the casino and used us a means of accomplishing that. Very uncool! We are now discussing the possibility of permanently banning this player from Casinomeister ... as in _for life_.
That said I have to say that it's very unfortunate that we were unable to get a response from the casino earlier in this process. It would appear that's at least partly my fault in that I wasn't using the proper email address for these issues which is disputes@lucky18casino.com So, to be perfectly clear: the casino was not at fault here. The player's claims were untrue and unjustified.
__________________
Useful links: Accredited Casinos & Poker ~ Casino Reps ~ Warnings ~ Rogue Pit ~ Forum Rules Pitch-A-Bitch Stuff: read the FAQ, Submit a PAB, Archives ~ scuttlebutt from Casinomeister's PAB scene on the BitchMeister Blog NEW! ... Casinomeister's "No Can Do" List, sites that we do not accept PABs for.
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| The Following User Says Way to Go to maxd For This bitchin Post: | ||
gambloggr (25th March 2009) | ||
| The Following User Says Thank You to maxd For This Useful Post: | ||
daera (25th October 2008) | ||
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