Account Locked - And havent heard from support

[Chandima]

Your PAB has been accepted, I sent you an email describing the procedure, and I've received an initial response from the casino which we will discuss further. It's a work in progress.

Will wait for ur reply. Thanks maxd ! in the meantime im in touch with pokertime support too !

[gloria460]

It happened after my incident happened. And fulltilt gave a warning and let it off ! I am more than happy to give back their bonus. As i did not receive any bonus till i played with my winnings. And i played only tournaments and nothing else !

So i dont understand why they should take my winnings ? Please help me out here instead of blasting me of my actions im in a situation where i need help not a good scolding ! But then again the only 20 dollars i got was on my deposit. I am more than willing to give that back !

You sound so sincere and I had to reply after that. I do feel for ya and hope you get your money back.

[Chandima]

Hi guys

The problem was solved. And i was paid out the total amount. Which was a good thing.

But i would like to mention it was abit weird because after they unlocked the account i asked them as to why they locked it. They said there was a link btw another account. But then suppport said they cant give any more info.

I am now scared to play on the site due to the reason that if i win and they dont pay out that will be annoying. What should i do ?

My question is why didnt they give me a reason and why did they suddenly lock the account and then unlock it suddenly ? I mean shouldnt these guys provide this info to the players. They shouldnt have the discretion to lock accounts and not give reasons.

I mean ofcourse player security is important but still ?

Anyways guys thanks and let me knnow what you think of this. ! I'm happy i got my money !

[Jasminebed]

I think the casino has conducted whatever investigation it felt necessary and found your play satisfactory. The duplicate accounts were most probably the reason your account was locked down for investigation.

If they had no proof, but doubts, you probably would have been paid, but your account would have been closed.

It's been a relatively short length of time to resolve it (I'm sure it felt long to you).

Glad you got your money. I think you are probably good to go, but of course that decision is ultimately yours.

[spiderlegz]

Change network. Whatever it was Pokertime or MG/Prima that initially locked you out avoid them in future.

The network has a horrible reputation among poker players for a reason.

[vinylweatherman]

Hi guys

The problem was solved. And i was paid out the total amount. Which was a good thing.

But i would like to mention it was abit weird because after they unlocked the account i asked them as to why they locked it. They said there was a link btw another account. But then suppport said they cant give any more info.
I am now scared to play on the site due to the reason that if i win and they dont pay out that will be annoying. What should i do ?

My question is why didnt they give me a reason and why did they suddenly lock the account and then unlock it suddenly ? I mean shouldnt these guys provide this info to the players. They shouldnt have the discretion to lock accounts and not give reasons.

I mean ofcourse player security is important but still ?

Anyways guys thanks and let me knnow what you think of this. ! I'm happy i got my money !

That's because they STILL have doubts about your innocence. They probably feel they "nearly" busted you, but didn't have enough evidence to prove it, so they paid THIS TIME.

Since you still don't know what the problem is, you CANNOT ensure it will not get you again, making you go through the pain of ANOTHER investigation because of this link.

Other posters have told stories that prove you are most certainly NOT "good to go" just because you have passed verification, or one investigation. They check all the time, and even players that have played OK for YEARS suddenly find they have been accused of fraud. The casino/poker argument is that the player was so good at it that they managed to escape being caught out for years, NOT that they are innocent and the evidence is a mistake.

Players are NEVER NEVER trusted no matter how long they play, verification is a continuous process, and at any time a fresh piece of evidence can surface that places a player under the spotlight.

The scope for mistakes is high, mostly because of the nature of the internet and how "links" are made. It is more of an art, rather than hard science. It's like the experienced police officer who just gets that feeling that "this isn't right", and goes on to investigate what on the surface looks completely innocent, and finds some criminals at work.