Pokertime(Microgaming) locked my account need help!!!

**Arximag** · 29th December 2009, 07:42 PM

Hello!!! I am crushed I is destroyed... I of Rodionov Vitaly to me of 25 years. I play poker about 2-3 years. I have laid down to myself the aim to become the professional, to rise from the zero. In our remote place Penza, Russia (where I live) poker unique chance to be beaten out in people. Three months ago I weigh has devoted itself to poker: I have ceased to communicate with friends, I have thrown all than before was engaged, I do not go out of doors at all... And this beginning to yield the fruits: I have won in freeroll on PokerPlex (IPoker) 320$ becoming the first, in the same place have lifted to 900$ And here I have turned the look on room PokerTime (MicroGaming)...Two weeks ago has filled in there 600$ and for 32RedPoker (Microgaming) 150$... The rest has lost in Plexpoker... I weigh has concentrated on PokerTime there excellent Rake Race on 50000$ top 500. Then I estimated what to come in top 10 it is possible... I played very confidently, strongly, and is ruthless... For a week I have filled 5000$. I have thought that here it - my hour has punched. I was very happy... Built the increase plan bankroll. There was no Yet it------> Me account locked ptr29345409 (alias Arximag).Has written in support have answered that MicroGaming Security checks my account. I have started to be interested at forums about similar case.And having spent for it 3 hours I was horrified, I already guessed that waits for me... In a week of silence I have reminded of myself and here that have received in the answer. ___>

Hi Rodionov

Thank you for contacting the Poker Support Desk.

Rodionov, I had a look at your account and see that your account was locked due to Chip dumping. For various security purposes this is not allowed in the poker room and is considered as a serious offence.

Regretfully I will need to advise you that the account will remain locked and will not be reconsidered to be re-opened. If there is a balance in your account then it will be frozen, meaning that it is confiscated.

I thank you for your time and patience in this regard.

Kind regards

I esteemed archives of various forums(TwoplusTwo, CardRuners...) and have found out that they (PokerTime, Microgaming) constantly grasp accounts. Working under one scheme accusing in ?hip dumping. As they in general work till now. It not single instance and at all the 100-th.I do not understand such policy!!!

And it before the Newest year... I remained out-of-pocket, without friends, without understanding, I even do not have means to give gifts to the aged parents. I ask you concern it more attentively. Now all power in your hands. I wish to return the money I want that justice has triumphed. I thank you for your time. I am crushed I is destroyed...

**kavaman** · 29th December 2009, 11:10 PM

If you were chip dumping, the poker room has the rights to do this unfortunately. Chip dumping is not allowed in most rooms. On some rooms they do allow money transfers between accounts though.

kavaman

**SlotMonster** · 29th December 2009, 11:29 PM

I'd suggest you to post this story on cgm.ru - the biggest russian website and forum about online poker. People could help, I hope.
By the way, afaik poker room have to provide hand history with suspicious hands as per player's request. Correct me if I'm mistaken.

koroche napishi na cgm.ru - kto nibud pomozhet

**maxd** · 30th December 2009, 09:35 AM

@Arximag: Yesterday, 07:10 PM you sent in a PAB on this issue. When you submitted the PAB you responded to this statement, 'I HAVE READ AND UNDERSTAND THE PAB FAQ', with 'yes'. In other words you will have read and understood the following from the Pitch-A-Bitch FAQ:

Q: I have already, or would like to, post about my complaint on the message boards. Is that a good idea?

A: No, it is not a good idea. A PAB is a private negotiation process and it works because it gives the casino people the best possible opportunity to resolve your issue calmly and fairly in talks with professional industry people without the burden of external pressures or influence

A message posted on the boards is quite the opposite: it creates a very public public-relations issue that the casino people generally feel forced to contain, or ignore, as best they can.

Because of the pressures involved a forum post on a given issue will usually derail any PABs that are in progress on that issue, and this is why we advise that forum posts be withheld until the PAB process has had a chance to run it's course.

We reserve the right to discard any PAB that where that same issue has been posted to the boards. This relates to threads started by, or contributions to other threads by, the person who filed the PAB. This applies equally to posts made before or after the PAB was filed.

In other words in the case where the material was posted before the PAB was filed we will determine whether those posts would damage or thwart the PAB process before we decide if we will proceed with the PAB. In the case where the material was posted after the PAB was filed there is a very high probability that we will suspend or discard the PAB at that point.

Once we indicate that we are finished with a PAB the person who filed it is free to post about the issue as they see fit (all the usual Casinomeister Forum Rules are applicable).

Yesterday 07:42 PM -- 32 minutes after you filed your PAB -- you posted this thread in complete disregard for what you had agreed to in the PAB. Because of this I am discarding your PAB effective immediately.

Next time please read and follow the instructions given to you in the Pitch-A-Bitch FAQ.

If you do not understand those instructions then I respectfully suggest that you either get someone to help you with the English or you find another service available in your language.

The services of this site are offered in English: we are not responsible for your inability to read and follow instructions written in English.

**spiderlegz** · 30th December 2009, 12:34 PM

Hi Arximag,

keep pushing them. There recently was a case where they closed an account and took the funds due to collusion. When the only thing the player did was flipping at a HU table

They reopened the account tough but that was one of the most ridiculous accusations I have ever seen.

So they make mistakes all the time, so if you are legit you should have your account open within a week or two.

**Arximag** · 30th December 2009, 04:13 PM

I write in support Pokertime:

According to GAMBLING COMMISSIONER'S ADVICE TO USERS OF GIBRALTAR LICENSED GAMBLING FACILITIES ON COMPLAINTS AND QUESTIONS/GRIEVANCES REGARDING OPERATORS' FACILITIES AND DECISIONS

Operators are required to provide players with reasonable access to the results of the games they have played. A customer who genuinely believes the outcome of a game is unfair should ask for this information and the advice of the operator in interpreting it.

Send me history hands and results why have accused me in damping chips...

I receive the answer

=========================================
Hi Rodionov

My name is Francois and I am the Floor Manager currently on duty.

I have reviewed your email, account and the information supplied to us by Micro Gaming. Please take note of the following.

As per the Terms and Conditions of PokerTime:

�

By playing any game at the poker room, the player warrants that the player is familiar with the rules of such game and acknowledges that the rules of each game are available under the Game Rules section of the poker room.

�

The Rules section states the following:

�

Chip Dumping

Chip dumping is not allowed, and may result in the following:

* Players being disqualified and removed from the game.
* Players forfeiting all buy-in amounts.
* Players being permanently banned from the Multi-Player Casino.

Note:
These decisions are at the discretion of the House.

�

Chip Dumping is seen by PokerTime as misconduct. This is dealt with in the following section of our Terms and Conditions:

�

22. Consequences of Deregistration, Exclusion or Suspension

22.1 If we deregister or exclude or suspend you from the Poker Room we shall have the right to:

22.1.1 withhold payment to you of any contested funds whether such contested funds are deposits, refunds, bonuses, free monies, casino credits, payouts or the like; and/or

22.1.2 exclude you from all or any other Casinos and/or Poker Rooms in the group of Casinos of which the Casino is a member; and/or

22.1.3 solely determine what criteria you shall have to meet in order to establish a New Account at the Casino; and/or

22.1.4 in the case of fraudulent, illegal or similar misconduct by you or failure by you to pay any sums due to us:

22.1.4.1 furnish any relevant information about you to an intra-group database recording such mischief and, if necessary, hand over your account details to a collections agency for the recovery of any sums that you owe us. You hereby irrevocably authorize us to do so in our absolute discretion, and/or
22.1.4.2 have forfeited to us any contested funds that may be derived by you from fraudulent, illegal or similar misconduct.

�

With regards to the information contained in your email. This deals with game results and if the games hosted by the online operator is fair. Your account was not locked due to the game being fair or unfair but due to misconduct.

As you have previously been advised, due to security reasons, we are not able to provide you with additional information other than the reason for the locking of your account.

Kind regards
Francois
Floor Manager

=================================================

next my letter

According to GAMBLING COMMISSIONER'S ADVICE TO USERS OF GIBRALTAR LICENSED GAMBLING FACILITIES ON COMPLAINTS AND QUESTIONS/GRIEVANCES REGARDING OPERATORS' FACILITIES AND DECISIONS

Operators are required to provide players with reasonable access to the results of the games they have played. A customer who genuinely believes the outcome of a game is unfair should ask for this information and the advice of the operator in interpreting it.

We no send me history hands and results why have accused me in damping chips...This serious infringement!!! I am compelled to complain of you in GIBRALTAR COMMISSIONER'S ADVICE. Also I know what We recently was a case where we closed an account and took the funds due to collusion. When the only thing the player did was flipping at a HU table We reopened the account tough but that was one of the most ridiculous accusations I have ever seen.

So We make mistakes all the time!!!

+++++++++++++++++++++++++++++++++++++++
answer support

Hi Rodionov

Thank you for contacting the Poker Support Desk.

I understand that you are frustrated by what has happened. Unfortunately, the decision to lock your account for chip dumping was made by Micro Gaming, not by Poker Time. As we are part of the Micro Gaming Poker Network, we have to abide by their decision.

I can assure you that this decision was not simply done on a whim and that the Player Security division at Micro Gaming would not do this unless they felt that this action was necessary.

Should you feel that you need to take this matter further, that is entirely your decision, however, as stated, we are simply abiding by the decision made by Micro Gaming, as we operate on their poker network.

Please contact us again, should you have any further queries.

I thank you for your time and patience in this regard.

Kind regards

Garreth

Poker Desk

Please contact us on the following numbers for further assistance.
================================================== =====
next me mail in support:

We talk what we understand that you are frustrated by what has happened. Unfortunately, the decision to lock your account for chip dumping was made by Micro Gaming, not by Poker Time. As we are part of the Micro Gaming Poker Network, we have to abide by their decision.

This is a breach of their Gibraltar gaming license which states:

The Licensee hereby agrees that the control of the entire business of the Licensee will be exercised in Gibraltar...

http://www.gibraltar.gov.gi/internet-gaming

It is compelled that I will complain to the Gibraltar regulator unless your account is restored. We and not Microgaming should be in control of their business under their license conditions.

**jetset** · 30th December 2009, 04:26 PM

It would appear you are making no progress whatseover with the poker room concerned; I would therefore suggest that as you have given them an opportunity to address your problem without success, you should go ahead and complain to the regulator and let them sort it out.

**winbig** · 30th December 2009, 05:18 PM

The key word here is flipping. It is indeed near impossible to explain this away as not dumping chips (especially if one or the other lost a lot in a row). I'm sure that the other person involved had their account closed as well.

I seriously doubt that you'll get your account re-opened, but good luck.

**spiderlegz** · 30th December 2009, 06:03 PM

Originally Posted by winbig

The key word here is flipping. It is indeed near impossible to explain this away as not dumping chips (especially if one or the other lost a lot in a row). I'm sure that the other person involved had their account closed as well.

I seriously doubt that you'll get your account re-opened, but good luck.

I dont think this player has been flipping. I cant see how flipping can be considered chip dumping so it shouldnt matter if he did.

Altough MG decided in one case that it was collusion

and only closed one of the accounts, they later reopened the account tough. That shows what kind of ridiculous decisions they may take.

**winbig** · 30th December 2009, 07:19 PM

Originally Posted by spiderlegz

I dont think this player has been flipping. I cant see how flipping can be considered chip dumping so it shouldnt matter if he did.

Take this scenario for example:

2 players sit at a HU table and flip 5 times. One player gets the short end of the stick, loses all 5 flips and quits.

From any poker room's viewpoint, this could definitely be seen as chip dumping...

At least with PokerStars and FTP (and possibly other rooms), they will give you the opportunity to tell your side of the story after they lock your account. With MGS, they won't even entertain any explanations..