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Old 29th August 2009, 11:25 AM
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Account locked no way to reach support

I deposited a consistent sum of money on Tower Gaming and played a little, after that I had a bonus issue and tryed to contact support, wait to days, no response. So I made a withdrawal request to chose another site. They locked my account without to tell me anything. That was 1 month ago, I try to send them mails, I sent them dozens of mails, still no answer, they have no other contact method, only live support, only logged in members can use.
Do someone know some method to make a complaint to their company, to call the customer protection, or what method may I use to be able to reach them, or to make them care about my problem.
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Old 29th August 2009, 01:04 PM
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I don't know if this will help, but for many casinos you can access live chat from their website.

Worth a try.
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Old 29th August 2009, 02:05 PM
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Poker Keep has been spending a lot of time in the forum
Try this email:
greg@toweraffiliates.com
Greg is an affiliate manager, not customer support, but he's a good guy and he's been in the industry a long time. He may be willing to help get you some answers.

Last edited by Poker Keep; 29th August 2009 at 02:31 PM. Reason: added info
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Old 30th August 2009, 05:17 PM
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Suggest you try a PM to the representatives here on the forums: Lucy-Tower, or TowerCasino if Lucy doesn't answer.

If the reps don't help check out the Pitch-A-Bitch FAQ for what I might be able to do for you.
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