POKERTIME Locked my account need help

[steve7777]

OK so im at my wits end with pokertime . I signed up with them about 2-3 weeks ago ...Played every day and won 1600$ everything is fine ...I try to cash out $750 all looks ok i have to wait the 24 hour peroid. i log in the next day to see the status and play some poker and my account is locked up ??? says to contact support so i do and heres whats said

my account number is ptr29185686 When i tried to log in this morning it says my account is locked out of the system please contact support. why is this ? From what i understand i was told i had to make a deposit to verify myself which i did . please explain your actions and why this was done to me.

regards

Steven A

there response was:
Thank you for contacting PokerTime Support.

I have checked your PokerTime account and can confirm that your account has been locked.

This was done on the MicroGaming network.

The reason that your account was locked was due to chip dumping having been identified on the account.

Chip dumping is a serious breach of the terms and conditions on the MicroGaming network.

The status of your account will not be reconsidered and your account is to remain locked.

Thank you for your understanding.

Please contact us again, should you have any further queries.

Kind regards

my response:

Hello

First of all i did not even know what chip dumping was so i did some reasearch and found out .. i absolutly did not do this your basically calling me a cheater. It seems pretty funny how i am able to play for weeks and as soon i ask for a withdrawl my account is locked. your company is the one commiting fraud. if if you think im going to stand by and let you cheat me out of MY money YOUR WRONG . i will do everything and anything in my power to get this straightened out first by posting to forums. and the authorities if need be. This may be closed to you but it by far is not closed to me. lets start by this i found on the internet.

"Locking accounts for chip dumping is definitely not fraud. However, the poker room must prvoide evidence of chip dumping and not make wild and irrational guesses. The burden of proof must be on the operator and not the players. However, if there is substantial proof as in the Absolute Poker case, then the player will have to put forward his counter arguments as to why he acted in such and such a way. AlohaHawaii, casinos/poker rooms have to protect themselves against these activities. You may well argue that there is no loss to the poker rooms but if this is true, the authorities that be will have more say in banning online poker as they could be tantamount to money laundering in extreme cases."

So at this time send the so called proof you have ....... so ill await your reply

Steven A


there response:

Hi Steven

Rudy here from Poker Time

Steven, your account was locked after it was found by MicroGaming Poker that two players dumped chips into your account. This was done by 1aww456 and staah001.

An extensive investigation was then initiated and it was decided to have all accounts locked. This decision is well within their rights as per their terms and conditions as well as ours which you agreed to when you registered your account.

Reminder: Please can you add our e-mail address to your "Contacts list" in your mail box. This way we can make sure that you will be receiving all the e-mails being sent to you from the poker room so that you will not miss out on any exciting promotions. If you would like to know more about this, please contact us and we will be able to assist you with this!!

Please contact us again should you have any further queries.

Kind regards

Rudy
Poker Time Support

i did not cheat in anyway I want to make this clear i believe this is simply cause i won money and wanted to cash it out . if any 1 here can help i would welcome any1 tellin me what my options are i was pointed here cause i heard you guys are the best at dealing with cheating casinos and poker rooms.

[vinylweatherman]

1) Demand a copy of your play logs, you have already been given details of the other two accounts involved.

This will allow independent verification of how strong the evidence is.

As well as showing chip dumping, they should also have to establish a connection between you, and the other two players. This will establish that wilful transfer of money was involved, and not just the other two being really crap poker players.
This is often done statistically, and indeed is how Absolute Poker got "busted" by the poker community for having "superusers" on the system.


A new player of only a few weeks winning a fair bit is also something that might add to their suspicions that chip dumping was involved, they can also look at the other two accounts, did they also join at a similar time, and perhaps lose only to you.

You will probably end up having to show that what they found was mere coincidence, perhaps based on mistaken information. Any regulatory rules do not affect INTERNET based poker, as they do not answer to any individual countries rules other than that of their gambling licence issuing juristiction, some of which have no real interest in regulating the industry in the player's interests.

[steve7777]

I CAN SAY THAT WE WERE NOT THE ONLY 2 AT THE POKER TABLE AT TIMES THERE WERE UP TO 9 PEOPLE AT THE TABLES AND NO LESS THAN 4 PLAYERS AT THE TABLE ....

[steve7777]

Hi Steven

Thank you for your e-mail.

We have conclusive proof from Microgaming Poker that you have participated in chip dumping with other players. As per the Terms and Condition that you accepted when the account was registered, this is not allowed and accounts will get locked and the users banned if this is breached.

On 1/04/2008 1aww456 chip dumped $ 477.40 to iplayhard78.

On 3/04/2008 staah001 chip dumped $ 327.65 to iplayhard78.

Your account has been locked globally and will not be considered for re-opening. The decision is final and will not be revised. Therefore your account balance will remain as is with no checks or refunds to yourself.

We will also consider this matter as resolved and will therefore cease communication to you.

[pokeraddict]

Contact Funnymunny, Prima's rep here.

http://www.casinomeister.com/forums/...unnymunny.html

Get a copy of your hand histories if you don't already have them. Then contact me and I will be happy to look at games with these players and give possible reasons why MG feels this way or prove they are wrong. You may also want to PAB with CM.

[steve7777]

Hi Steven

Thank you for your e-mail.

I have logged your request to the Player Security Company and to MicroGaming Poker, requesting the information you want. This will be sent to you once we have received the information.

Kind Regards

Riaan
Floor Manager


ther latest email .........

[pokeraddict]

I seriously doubt they will send you masters but the actual hh's would be a big help in figuring out what made them draw this conclusion.

[steve7777]

JUST A QUICK UPDATE
they said they would send the required info it has been 2 days and not 1 word from them . Also note i phoned them and they disconnected me.

[steve7777]

i still have not received anything from the pokerroom. they seem to be simply ignoring my requests and emails . I do not send lots perhaps 1 a day. can any 1 help with this . I also files a complaint with PAB section but havnt heard anything there either
Thanks

[maxd]

Fear not Steve, I have your PAB and expect to process it today.