Major Absolute Poker Issue

[dominique]

Originally Posted by Casinomeister

Why in the hell do they wish that my experience at their tables is great? I'm not a customer, unless they think I'm Mr. Wilson

Looks like someone is doing some hellacious bong hits in Costa Rica.

Someone trying to pretend to be you in order to hack your (nonexistant) account?

Are you checking into this?

[NASHVEGAS]

FRIST appears to be a genius after this thread and the recent WHITE LABEL AND BODOG THREADS..............He checks in

[Mousey]

Originally Posted by Casinomeister

I'm just checking my inbox tonight and YES, I have two more responses from Absolute Poker. This is after I acknowledged their first response (which I posted earlier). I wrote them back with the following:



So they wrote me back:



Who da ef is Mr. Wilson? And then this one:



Why in the hell do they wish that my experience at their tables is great? I'm not a customer, unless they think I'm Mr. Wilson

Looks like someone is doing some hellacious bong hits in Costa Rica.

Now, THAT, you see, is the sort of customer service reply (whether casino or poker room) to which I am accustomed. They don't actually read your email, the reply is canned and totally off topic, and they don't even know WTF you are when they hit the auto reply button.

I do hope they loosen up and come forth with some real information, though. This 'nothing to see here, move along' type reply just doesn't cut it.

[winbig]

Originally Posted by Pinababy69

This sums it up as well

http://youtube.com/watch?v=cejDuWAFLDM

[pokeraddict]

AP is a small operation and their support has always been as bad as Bryan encountered. Can you imagine these same people concluded swiftly that nothing was wrong?

That Poker King statement is very true in my mind. If this came about about a big room the big room would be all over trying to disprove this with hand histories from the tournaments in question or hh's from the chip dumping sessions and explaining exactly why the hands were not chip dumping (even though they so obviously were). They would at least be making more detailed statements and more often, probably answering questions in the forums. Many poker rooms have reps at 2+2. Stars, Full Tilt, WPEX, Party and many Prima and Crypto skins come to mind. Absolute sends shills that get caught left and right but for some reason have never tried to create the same comunication with their players, even now when it is needed the most.

To this point AP has done nothing but make statements that are just not true in what appears to be a complete coverup.

[jetset]

Those irrelevant and idiotic responses to Bryan showcase a hopelessly untrained and unsupervised management response system at Absolute i.m.o. It does not appear as if the original emails were even read by the staff.

When it comes to continuous hype on their bad beat bonusing these guys are in your face 24/7, but it appears that when there is a problem that is of genuine concern to their customers and the industry at large they don't care to give it the courtesy of real attention and a properly considered and professional response.

To say this is alarming is an understatement.

[satchmo]

This is the problem with companies today, when something goes terrible wrong, they just cant handle it.
They want to sweep it under the rug, and continue like before.

If i was the owner, i would have one guy only to read all customer complaints about this mess, and investigate, and try to fix the whole thing up. Couse in the end it is the customers that makes them earn some cash, so they can get a salary.

And i just have to say i love the response to Bryan.
This is the most important evidence of incompetence from them...

I wonder how many have stopped playing there since this mess started.


Satchmo the man the myth the working class hero....

[chuchu59]

Bryan,

There is absolutely (no pun intended) nothing wrong with their reply. They may have a customer with the name of Bryan Wilson or even Bryan Wilson Bailey and since you mentioned poker news they are right in suggesting you will be updated with news from them..... NOT. This is really bringing customer service to new levels and is again (absolutely) great in frustrating the customer so that you will never contact them again. This trick works.

[lots0]

So has anyone but me had a independent math guy take a look at this so called evidence?

Did your independent Math guys laugh at the supposed evidence, like my math guy did?

If Absolute Poker software only receives and does not transmit the data of whats in your opponents hands (standard security procedure found in all online poker software), how is it possible for your opponent to read your hand information?

Please don't let the facts get in the way of your trashing AP and of making false accusations.

Pokeraddict, if your such a player advocate as you say, then why are you not the person getting the independent math person or independent programmer or any independent verification of ANY KIND to back up your accusations?

And I still believe that someone is getting paid for making these accusations...

[pokeraddict]

And I still believe that someone is getting paid for making these accusations...

So you're saying a US friendly poker room is paying people to fake evidence in an attempt to take down a relatively small poker room? Stars? Full Tilt? Oh that's right, you've already accused Bodog of it. As if they don't have their own problems already.

I also just thought of something else AP has done. It's interesting that AP did not include the skins in the BBJ. This essentially destroyed the skin's businesses, not unlike what Party did to their old skins. It forced players that want access to the main player base to play on AP. What a great way to treat your business partners. Not that it is surprising, they already did the same thing ot their affiliates.

Maybe Lots0 thinks these skins could be in on the conspiracy too? Of course they are not but it was just something else that came to mind of why AP cannot be trusted. They can't even treat their licensees right and they get a cut of that action.