TROJANS at 3Dice? (combined threads)

[Cat]

Hi everyone......I'm writing this as I've found 2 Trojans on my laptop and now again another 2 Trojans and they are coming from 3Dice, the only problem I have with this is that I've not had a reply to my email to Enzo and I really want to know what's going on!!!!

Also I warned a few of my friends to check they're pc's and "what do you think" they had more than me on there's.......What does this mean??? and What can be done????

Detected Item Description and Information

Listed below is basic information about the detected application/process. This application may not be safe to have on your system.

Summary : Trojan.Dropper/Gen.Process

Company : Unknown

Description : Trojan.Dropper/Gen.Process

Threat Level (1-10) : 5

Processes : *
SGSGOSS.EXE
GWCEA.EXE
CDKAPW.EXE
ERAWE.EXE

CLSID List :

Thats a copy of report i'm not good at understanding what it means!!!!


HELP ENZO

Cat

[Alexishot69]

Hi everyone......I'm writing this as I've found 2 Trojans on my laptop and now again another 2 Trojans and they are coming from 3Dice, the only problem I have with this is that I've not had a reply to my email to Enzo and I really want to know what's going on!!!!

Also I warned a few of my friends to check they're pc's and "what do you think" they had more than me on there's.......What does this mean??? and What can be done????

HELP ENZO

Cat

Just a quick reply to ask if youve went to the live chatroom they have on there to see what cs is saying about it?

[Cat]

I was hoping I'd have an email back from Enzo by now before i said anything to other players....another player got a reply saying Enzo would talk to them today and it never happened and the same about a reply to they're email, I always chat in 3D but at the moment i'm busy cleaning up a mess on my laptop..


Cat

[Alexishot69]

I was hoping I'd have an email back from Enzo by now before i said anything to other players....another player got a reply saying Enzo would talk to them today and it never happened and the same about a reply to they're email, I always chat in 3D but at the moment i'm busy cleaning up a mess on my laptop..


Cat

Bit scary if its more than 1 player having that issue keep us updated cat thnx and gl with your pc.

[Cat]

I will and thank you Alexi

[RobWin]

Cat, while you still have time to edit the title of the thread here, why don't you name it "ABOUT TROJANS at 3Dice" since this only concerns 3Dice but by the title no one else knows that and can not be properly warned ?? Just a suggestion...

[Cat]

Thanks Rob as always your a star

[3Dice]

Hi Cat,

First off, as much as I like to help everyone personally - sending an email to enzo is not the way to be assured of the fastest possible response. I'm only human and we have 24/7 support available on supportteam@3Dice.com, via the website chat, via the player chat and via telephone. Depending on the schedule contacting anyone at support personally can take a couple of days.

The trojan you detect is most likely a false positive of your scanner. 3Dice software performs sha-1 checking on its files every time it is started and this completely eliminates the possibility of local infections. (the software would complain its files are modified and re-download proper versions from the website.).

Furthermore, none of the infected processes you list in your post originate from 3Dice, and so if its not a false positive then you have yet to discover the actual source of this problem. I'll contact you on the player chat as soon as I can Cat, and will talk you through the correct steps to pin this down.

In the mean time, you can download an alternative scanner (many free ones out there), which can help you determine whether or not its just a false positive.

Kindest Regards,

Enzo

[Cat]

Hi Enzo, thank you for replying I'm still not sure what's going on and I will talk to you in chat and see what can be done!

The only other problem I see is that Noirin and Wanda who are players in 3Dice also found the same results and many more that I can't name without they're permission.

Thanking you


Cat

[noirin]

I went to support in chat and I asked about it earlier today and was told that it would be looked into and they would get back to me.....



N