William Hill

[winbig]

I guess I'm a sucker. I read a couple of threads about how people have had good luck at william hill and deposited a bit there, but I guess I should have dug deeper in the forums here to get the WHOLE story about them.

Almost 24 hours now awaiting a reply to my bonus request. I should have figured that as the t&c were pretty vague regarding when the bonus would be deposited. Fearing the worst, you have to "unlock" this bonus via "comp points". Is this true?


Also, has anyone found a WORKING number to contact them if you're in the USA (Without having to dial internationally)? The number they have listed for the USA is a joke...literally. 011 800 3551 3551.....cannot be dialed from within the USA. Operator confirmed.

TIA!

[jpsartre]

If you're talking about the welcome and/or monthly bonus you shouldn't have to wait for it. It is supposed to be credited when you make the deposit. Did you transfer money to the casino-account or is it still sitting in your WH-account? If so, try to transfer money to the casino-account and see if the bonus doesn't show up.

[KasinoKing]

I guess I'm a sucker...
Fearing the worst, you have to "unlock" this bonus via "comp points". Is this true?

No, you're not a sucker! Will Hill is one of the best sites on the net!

No, the welcome / monthly bonuses have nothing to do with "comp points".

But WH work slightly different to most other casinos. As JPS said; You fund your Will Hill 'bookmakers account', and then transfer the funds into your casino account when you log in. At this point you should get the bonus instantly added to your account.

If you have followed all the above, and still not got any bonus, then CS it will have to be. I can't help with phone numbers, as I've never had to contact them. But they are notoriously unresponsive, so please be patient.
It will be worth it; WH is my second favourite casino on the net!

[winbig]

No, you're not a sucker! Will Hill is one of the best sites on the net!

No, the welcome / monthly bonuses have nothing to do with "comp points".

But WH work slightly different to most other casinos. As JPS said; You fund your Will Hill 'bookmakers account', and then transfer the funds into your casino account when you log in. At this point you should get the bonus instantly added to your account.

If you have followed all the above, and still not got any bonus, then CS it will have to be. I can't help with phone numbers, as I've never had to contact them. But they are notoriously unresponsive, so please be patient.
It will be worth it; WH is my second favourite casino on the net!

Thanks for the reassurance.

I had a feeling that the comp points had nothing to do with it, but I remember Paradise Poker (and apparently other poker rooms) have it where you have to have X amount of raked hands before you can start getting the bonus; so I didn't know if they were doing the same thing or not here.

It just seems odd that they don't even have a "contact us" link on the main page at all. You have to dig through other pages to get to it. I also believe that this is the only casino I've been to that doesn't have a "live help".

And yes, I do understand about the funding part. When I signed up, I checked the box for the funds to be transferred automatically back and forth when signing in/out. The sportsbook balance doesn't reflect the bonus either, so it's definately not there.

No word yet, but I feel a teensy bit better now In no rush for it, so that's good for them I guess lol

[frostcoma]

I had the exact same problem at Will Hill. Their phone number didn't work for me and I got no response from my emails, so I just withdrew my deposit.

About 20 days later I got an email response, but it didn't answer any of my questions. I decided I couldn't deal with a casino with such atrocious customer support, so I've stayed away.

Good luck!

[GrandMaster]

But WH work slightly different to most other casinos. As JPS said; You fund your Will Hill 'bookmakers account', and then transfer the funds into your casino account when you log in. At this point you should get the bonus instantly added to your account.

I think you can only get the bonus in the download casino, but once you've got it, you can play in the non-download versions as well. I have had problems with WH, but there was never any problem with the bonuses.

[winbig]

I think you can only get the bonus in the download casino, but once you've got it, you can play in the non-download versions as well. I have had problems with WH, but there was never any problem with the bonuses.

Well, *a little ticked now*, I just got back home, and still no deposit. I think I'll be playing the bonus through when (if) I ever get it like they promised to where I'm even and cash out. Their loss. There's plenty of other casinos out there that will actually REPLY to a user's email WITHIN 24 hours. The slow CS just shows me that they're not interested in my business, so they won't be get anything further.

And yes, this has to do with the download version. I don't play flash/java casinos.

[Macgyver]

Also, has anyone found a WORKING number to contact them if you're in the USA (Without having to dial internationally)? The number they have listed for the USA is a joke...literally. 011 800 3551 3551.....cannot be dialed from within the USA. Operator confirmed.

TIA!

My good deed for the day (since I finally remembered how to do this):

1. Open up your downloaded version of Will Hill's software.

2. Log in, and after everything's finished loading, click on the "Cashier" button.

3. Click on the "Withdraw" button in the "Cashier" popup window.

4. Type your password into the browser window that pops up, accessing your Will Hill account.

5. When your Will Hill account is open in the browser window, you should see a link entitled "Click here for Live Help" next to a "Need help?" question. I would post the link to it here, but it's a popup window and I don't think it will redirect from anywhere but your Will Hill account.

WARNING! When I just clicked on the "Live Help" link, it said it is "currently disabled." But it may be worth checking on from time to time, as they may simply be closed right now (for all I know).

[winbig]

Thanks. I sure wish it wasn't a PHP link - in Firefox you can actually see when the page was last modified, unlike IE. It'd be interesting to see how long it's been disabled. It just seems awful fishy that they don't have a 'working' live help, nor do they have a toll free # from inside the usa.

Thanks for the tip though. I'll check it periodicaly to see if it's ever enabled; but I'm not holding my breath.

[dickens1298]

I've had my own issues with William Hill in the past - but they've all been resolved to my satisfaction. Twice I was concerned with the payout time (it took a day or two longer than I thought it would be), and another was regarding a Neteller glitch (which was resolved once the deposit was reflected in my account).

Looking at the silver lining to their unreachable CS, at least you know that their CS would be telling you any lies... But seriously, there are completely on the up-and-up.

You may want to try and email them via their cashier web page. I would also hold off on any activity on your account (gambling, withdrawals, et al) until the matter is resolved.