I've had my own issues with William Hill in the past - but they've all been resolved to my satisfaction. Twice I was concerned with the payout time (it took a day or two longer than I thought it would be), and another was regarding a Neteller glitch (which was resolved once the deposit was reflected in my account).
Looking at the silver lining to their unreachable CS, at least you know that their CS would be telling you any lies...

But seriously, there are completely on the up-and-up.
You may want to try and email them via their cashier web page. I would also hold off on any activity on your account (gambling, withdrawals, et al) until the matter is resolved.
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