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Open letter to Fortune Lounge (so others can add their 2c worth!)
I got a letter from FL with the heading: We want you back!
It then goes on to say ‘$65.8M has been cashed in by players this year’. What do you mean by ‘cashed in’? Sounds like cash going into the casino! If it means cash going out, then it’s strange how you don’t mention how many $M was deposited IN!
And do you really mean $68.8M was actually paid out of peoples casino accounts to them in the form of checks or transfers to their bank? Or do you just mean the total value of their wins?
(There’s a very unsubtle difference here! If a customer plays 100 hands of Blackjack at $10 a go wins half & loses half, some casino’s would claim the punter had ‘won’ 50 x $10 = $500! Obviously nonsense, but some do it).
The letter goes on to say there’s some exciting news that will ‘raise my gambling career to lucrative heights’….. <pause while I try to recover from sides split open with laughter>
It then says ‘All fortune Lounge players are offered “deposit match bonuses”’. Even in your own letter you put those words inside quotation marks – a common way people indicate something is not really as good at it sounds! I don’t know what these ‘bonuses’ are, but the newsletters I got every week or so for about 2 years (until you finally stopped sending them on my 5th request), were only offering 15% on re-deposits. Not even worth the effort of moving my mouse pointer over the link & clicking it.
So Mr.Fortune-Lounge, if you really do ‘want me back!’ you’re going to have to try a bit harder!
I want to make it clear I have nothing against FL whatsoever: I’m sure they are great to play at and offer super customer service. But they are exactly the same as all the other Microgaming sites!
As mentioned in one of my earlier posts: They nearly all offer great, very generous, sign-up bonuses – some up to as much as 400%! But once you’ve joined a MG casino, all that most seem to offer is a 15-20% deposit match.
Now I’m not an out-and-out bonus hunter, but given the choice, for example, of depositing $90 and playing with $108 at Fortune Room, or depositing $90 and playing with $180 at Intercasino every month – which one would YOU expect me to choose???
To quote my own earlier post (MG bonuses – I don’t get them)
“What’s the difference to the casino, between a new player & a returning player? I.e. Why give 100% bonus to new players, but not to returning existing customers? Surely a player is a player!
This policy positively encourages ‘bonus hunters’ – there’s little or no incentive to return to the same casino when you can sign up to an identical one in minutes and get double your money again!
I just don’t understand why MG casino’s don’t do more to encourage a regular returning customer base – it’s got to be better for them!”
I hope Mr. FL will take the time to reply, and explain to us all just why MG ongoing bonus offers for existing customers are so poor...
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Originally Posted by KasinoKing
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