FL want you back!

[KasinoKing]

Open letter to Fortune Lounge (so others can add their 2c worth!)

I got a letter from FL with the heading: We want you back!
It then goes on to say ‘$65.8M has been cashed in by players this year’. What do you mean by ‘cashed in’? Sounds like cash going into the casino! If it means cash going out, then it’s strange how you don’t mention how many $M was deposited IN!
And do you really mean $68.8M was actually paid out of peoples casino accounts to them in the form of checks or transfers to their bank? Or do you just mean the total value of their wins?
(There’s a very unsubtle difference here! If a customer plays 100 hands of Blackjack at $10 a go wins half & loses half, some casino’s would claim the punter had ‘won’ 50 x $10 = $500! Obviously nonsense, but some do it).

The letter goes on to say there’s some exciting news that will ‘raise my gambling career to lucrative heights’….. <pause while I try to recover from sides split open with laughter>
It then says ‘All fortune Lounge players are offered “deposit match bonuses”’. Even in your own letter you put those words inside quotation marks – a common way people indicate something is not really as good at it sounds! I don’t know what these ‘bonuses’ are, but the newsletters I got every week or so for about 2 years (until you finally stopped sending them on my 5th request), were only offering 15% on re-deposits. Not even worth the effort of moving my mouse pointer over the link & clicking it.

So Mr.Fortune-Lounge, if you really do ‘want me back!’ you’re going to have to try a bit harder!

I want to make it clear I have nothing against FL whatsoever: I’m sure they are great to play at and offer super customer service. But they are exactly the same as all the other Microgaming sites!
As mentioned in one of my earlier posts: They nearly all offer great, very generous, sign-up bonuses – some up to as much as 400%! But once you’ve joined a MG casino, all that most seem to offer is a 15-20% deposit match.
Now I’m not an out-and-out bonus hunter, but given the choice, for example, of depositing $90 and playing with $108 at Fortune Room, or depositing $90 and playing with $180 at Intercasino every month – which one would YOU expect me to choose???

To quote my own earlier post (MG bonuses – I don’t get them)
“What’s the difference to the casino, between a new player & a returning player? I.e. Why give 100% bonus to new players, but not to returning existing customers? Surely a player is a player!
This policy positively encourages ‘bonus hunters’ – there’s little or no incentive to return to the same casino when you can sign up to an identical one in minutes and get double your money again!
I just don’t understand why MG casino’s don’t do more to encourage a regular returning customer base – it’s got to be better for them!”

I hope Mr. FL will take the time to reply, and explain to us all just why MG ongoing bonus offers for existing customers are so poor...

[jpm]

I like it, nicely said KK. I'd like to add to one aspect of this, and its not necessarily to FL, but to all casinos.

I'm not interested in these 5,10,15% redeposit bonuses either, and never take advantage of them. Not worth the bother. But there are times when I have a prolonged losing streak and I'm sure this is something the casino would be able to tell by a quick query of their records. What you should do in this case, is offer me a 100% redeposit bonus to help get me back on the winning track. Say I lost $1000 and you offered me a 100% bonus up to $100 or $200 on my next deposit. That would certainly gain alot more loyalty than these useless little weekly bonuses.

[paul02085]

"but the newsletters I got every week or so for about 2 years (until you finally stopped sending them on my 5th request),"

The most amazing thing in your post is that they quit sending them

[GrandMaster]

Originally Posted by KasinoKing

I don’t know what these ‘bonuses’ are, but the newsletters I got every week or so for about 2 years (until you finally stopped sending them on my 5th request), were only offering 15% on re-deposits. Not even worth the effort of moving my mouse pointer over the link & clicking it.

I don't have any problems with 15% bonuses as long as I can play BJ. About a year ago, I was getting 15%-25% bonuses on amounts from $500 to $800 every week from 5 FL casinos. That was $500-$600 bonus/week. I think it was definitely worth my while.

[Sodax77]

Originally Posted by paul02085

"but the newsletters I got every week or so for about 2 years (until you finally stopped sending them on my 5th request),"

The most amazing thing in your post is that they quit sending them

LOL.

I save all e-mails, all chat-logs, all details when i try to unsubscribe one FL Poker Room newsletters/promo-letters/etc. After i follow all rules, and use their web-form 10-15 times, that didn't work (even i fill all details), i still got all these e-mails. Then i use their chat (about 5 times in 2 week period), and they promise everytime, that they will unsubscribe these newsletters/promo-letters/etc. They even sent me few confirmation e-mail, since first 2 unsubscribe didn't work (via chat), even i gave all details and they confirm that they will unsubscribe, and apology everytime (in e-mail and chat), if i still got these newsletters/promo-letters/etc.

Ok, then i got 2x times more e-mails. I send nice letter, that i will report about this problem to eCogra, Casinomeister forum, WOL Forum, etc, also Hotmail/Yahoo-abuse center (don't remember that Abuse-place name now). They apology, and also confirm, that they will resent all these details to promotion-section, etc, etc, and he (support assistant) will check that they will unsubscribe these e-mails.

And yes!!!!!!!!!!

After
~15 unsubscribe via web-form
~5 Chat-sessions
~10 E-mail

They Unsubscribe their spamming!

IS THAT ALL????
NO!

After they stop these e-mails

And after few months, they sent me this:

"
From: Fortune Lounge <Promotions@fortunemailer.net
Subject: Please confirm

Dear X

Your details may have recently been added to one of our unsubscribe lists. As a result you have unsubscribed from our mailing list and will not be receiving further promotional emails and special offers from us.

If you would like to continue receiving mails from us, please follow this link to change your subscription options.

Many thanks,



John Hughes
Director, Fortune Lounge Marketing .


Fortune Lounge carries the eCogra Players Seal of Approval.




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Sorry FL, i didn't use your link

Please note: I know how to use filters, block addresses, etc.
But i know, that they have to follow "spamming"-rules, so i didn't gave up!

FL, i'm ready to next challenge!

[sw2003]

Many people seem to have unsubscribed using their web-interface with no success! The emails keep on coming! If this is not a deliberate act then I don't know what is? The only other explanation is their web people are a bunch of incompetent fool. How many times do they need to be reminded that their web-interface does not work!

[Sodax77]

Fortune Lounge, do you have any comment to your unsubscribe problem.
You are only one, who have this problem.

From Casinomeister page:

"Royal Vegas Poker

Royal Vegas Poker is an established, well-respected and trusted online poker room. It is a member of the Fortune Lounge Group, one of the oldest and largest online casino groups, and which was voted Best Casino Group by the influential online casino watchdog, CasinoMeister. You enjoy all the support, security, integrity and service that go with playing at a Fortune Lounge poker room."

If you give me time, i can send you all chat-logs, etc.
Not for free

[portia]

Just be thankful they are not calling you on the phone.

It'll take a half dozen requests to get them to stop calling, as well.

[Sodax77]

Originally Posted by portia

Just be thankful they are not calling you on the phone.

It'll take a half dozen requests to get them to stop calling, as well.

Oh....F***!!!

FL

[KasinoKing]

Still no reply from Mr. FL.....

Maybe he's too busy gambling... at Intercasino!